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A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms

by UX Magazine Staff

11 min read

December 11, 2019

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There’s a ton of noise, promises and exaggerations flying around. Here’s a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.

With so much noise and hyperbole surrounding today’s race for AI and hyper-automation, choosing a conversational AI platform is a daunting task.

You might be a problem solver at an enterprise aiming to accelerate adoption of AI and conversational technology, a designer looking to create more useful chatbot experiences, or analyst researching tools for iterative, rapid hyper-automation of workflows and business processes. No matter your level of experience or technical background, tools for designing and deploying conversational AI applications are getting easier and better, and some have focused their design around user experience. We took our best shot at evaluating and summarizing the list of top platforms that Gartner Research included in their 2019 Market Guide for Conversational Platforms.

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Accessibility, Artificial Intelligence, Business Value and ROI, Cloud Computing, Conversational Design, Customer Experience, Design, Design Tools and Software, Development, Employee Experience, Enterprise Products, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Internal Company Systems and Intranets, Product design, Prototypes, Requirements and Specifications, Software, Software as a Service, Technology, Voice & Natural Language

post authorUX Magazine Staff

UX Magazine Staff
UX Magazine was created to be a central, one-stop resource for everything related to user experience. Our primary goal is to provide a steady stream of current, informative, and credible information about UX and related fields to enhance the professional and creative lives of UX practitioners and those exploring the field. Our content is driven and created by an impressive roster of experienced professionals who work in all areas of UX and cover the field from diverse angles and perspectives.

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