Flag

We stand with Ukraine and our team members from Ukraine. Here are ways you can help

Become a member

Get exclusive access to thought-provoking articles, bonus podcast content, and cutting-edge whitepapers. Become a member of the UX Magazine community today!

Home ›› Design ›› A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms

Member-only story

A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms

by UX Magazine Staff
11 min read
Share this post on
Tweet
Share
Post
Share
Email
Print

Save

There’s a ton of noise, promises and exaggerations flying around. Here’s a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.

With so much noise and hyperbole surrounding today’s race for AI and hyper-automation, choosing a conversational AI platform is a daunting task.

You might be a problem solver at an enterprise aiming to accelerate adoption of AI and conversational technology, a designer looking to create more useful chatbot experiences, or analyst researching tools for iterative, rapid hyper-automation of workflows and business processes. No matter your level of experience or technical background, tools for designing and deploying conversational AI applications are getting easier and better, and some have focused their design around user experience. We took our best shot at evaluating and summarizing the list of top platforms that Gartner Research included in their 2019 Market Guide for Conversational Platforms. 

Become a member to read the whole content.

Become a member
post authorUX Magazine Staff

UX Magazine Staff
UX Magazine was created to be a central, one-stop resource for everything related to user experience. Our primary goal is to provide a steady stream of current, informative, and credible information about UX and related fields to enhance the professional and creative lives of UX practitioners and those exploring the field. Our content is driven and created by an impressive roster of experienced professionals who work in all areas of UX and cover the field from diverse angles and perspectives.

Tweet
Share
Post
Share
Email
Print

Related Articles

Reimagining Work: How Designing for Humanity Will Shape 2030

  • Artificial Intelligence, Design Leadership, Future of Work, UX Design

Discover why your most irreplaceable asset isn’t the technology you use. It’s your humanity.

Article by Pavel Bukengolts
IDEAS IN BRIEF
Reimagining Work: How Designing for Humanity Will Shape 2030
  • The article argues that creativity, empathy, and emotional intelligence aren’t threatened by AI but become more valuable as automation takes over routine tasks, freeing people to focus on complex, uniquely human challenges.
  • It highlights that the key to thriving in an AI-driven world is using technology to enhance human potential: optimizing environments for focus and well-being, rather than letting it overshadow the qualities that make us effective.
  • The piece emphasizes that as workplaces evolve toward 2030, empathy becomes a core leadership skill: the engine behind authentic collaboration and meaningful human connection in increasingly automated environments.
Read Article →
Share
Share:Reimagining Work: How Designing for Humanity Will Shape 2030
5 min read

The Ethics of Personalization: When UX Crosses the Line from Helpful to Harmful

  • Ethical Design, Ethical UX Series, Personalization, UX Design

Discover how personalization crosses the line from serving users to silently shaping them.

Article by Tushar Deshmukh
IDEAS IN BRIEF
The Ethics of Personalization: When UX Crosses the Line from Helpful to Harmful
  • The article argues that personalization walks a fine ethical line between empowering users and quietly manipulating them.
  • It exposes how over-filtering doesn’t just limit content; it limits identity, replacing user curiosity with algorithmic compliance.
  • The piece calls on UX practitioners to treat ethical personalization as a foundational responsibility: one that demands transparency, fairness, and respect for human dignity.
Read Article →
Share
Share:The Ethics of Personalization: When UX Crosses the Line from Helpful to Harmful
4 min read

The Psychology of Onboarding: First Impressions Rule the Brain

  • Behavioral Design, Cognition, Product Design, User Experience, User Psychology, UX Design

Learn why your users decide whether to stay or leave before they even understand your product.

Article by Tushar Deshmukh
IDEAS IN BRIEF
The Psychology of Onboarding: First Impressions Rule the Brain
  • The article argues that onboarding is not where users begin; it is where they decide whether to stay or leave.
  • It shows that most onboarding failures are not design problems; they are psychological ones.
  • The piece challenges designers to recognize that first impressions are cognitive anchors and that the brain rarely revises its judgments.
Read Article →
Share
Share:The Psychology of Onboarding: First Impressions Rule the Brain
5 min read
✕

Join the UX Magazine community!

Stay informed with exclusive content on the intersection of UX, AI agents, and agentic automation—essential reading for future-focused professionals.

Hello!

You're officially a member of the UX Magazine Community.
We're excited to have you with us!

Thank you!

To begin viewing member content, please verify your email.

✕

Get Paid to Test AI Products

Earn an average of $100 per test by reviewing AI-first product experiences and sharing your feedback.

    Tell us about you. Enroll in the course.

      ✕

      This website uses cookies to ensure you get the best experience on our website. Check our privacy policy and

      Accept policy