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There’s a ton of noise, promises and exaggerations flying around. Here’s a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.

Share:A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms

For an enterprise product to achieve the greatest success, companies should deliver an experience for users that meets the same standards evident in consumer products.

Share:The Future of Enterprise Design Is Consumer-Grade UX

In the Experience of Things, everything that we use and interact with in our daily lives is starting to build a computing mesh around us.

Share:Embracing the Evolution Toward the Experience of Things

The stories algorithms provide must be designed to create true value for people, or we miss the great potential of IoT and the data it provides.

Share:Algorithms and the (Incomplete) Stories They Tell Us

As design thinking and now data science make their way more deeply into the fields of customer experience, companies who master these new approaches will stand out.

Share:Data Marries Design to Drive Customer Success in 2016

Big data, smart mobile technology and connected devices are combining to allow us to build a new type of smart digital service: Living Services.

Share:Designing for the Future Self

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