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The emergence of privacy risks and data ownership opportunities as we augment the brain.
There’s a ton of noise, promises and exaggerations flying around. Here’s a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.
For an enterprise product to achieve the greatest success, companies should deliver an experience for users that meets the same standards evident in consumer products.
In the Experience of Things, everything that we use and interact with in our daily lives is starting to build a computing mesh around us.
The stories algorithms provide must be designed to create true value for people, or we miss the great potential of IoT and the data it provides.
As design thinking and now data science make their way more deeply into the fields of customer experience, companies who master these new approaches will stand out.
