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A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms

  • Accessibility, Artificial Intelligence, Business Value and ROI, Cloud Computing, Conversational Design, Customer Experience, Design, Design Tools and Software, Development, Employee Experience, Enterprise Products, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Internal Company Systems and Intranets, Product design, Prototypes, Requirements and Specifications, Software, Software as a Service, Technology, Voice & Natural Language

There’s a ton of noise, promises and exaggerations flying around. Here’s a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.

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The Future of Enterprise Design Is Consumer-Grade UX

  • Browsers, Business UX Leaders, Cloud Computing, Consumer products, Customer Experience, Design, Design Tools and Software, Enterprise Products, Google, Interface and Navigation Design, Product design, Software, Software as a Service, Technology, Usability

For an enterprise product to achieve the greatest success, companies should deliver an experience for users that meets the same standards evident in consumer products.

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Embracing the Evolution Toward the Experience of Things

  • Cloud Computing, Consumer products, Customer Experience, Design, Interface and Navigation Design, Mobile Applications, Mobile Technology, New and Emerging Technologies, Software as a Service, Technology, Ubiquitous Computing, User Reported Feedback

In the Experience of Things, everything that we use and interact with in our daily lives is starting to build a computing mesh around us.

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Algorithms and the (Incomplete) Stories They Tell Us

  • Analytics and Tracking, Artificial Intelligence, Cloud Computing, Consumer products, Customer Experience, Data visualization, Development, Human factors, Information Design and Architecture, Software, Technology, Ubiquitous Computing, Usability

The stories algorithms provide must be designed to create true value for people, or we miss the great potential of IoT and the data it provides.

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Data Marries Design to Drive Customer Success in 2016

  • Cloud Computing, Customer Experience, Design, Employee Experience, Employment and Hiring, Information Design and Architecture, Internal Company Dynamics, Technology

As design thinking and now data science make their way more deeply into the fields of customer experience, companies who master these new approaches will stand out.

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Designing for the Future Self

  • Cloud Computing, Design, Healthcare, Human factors, Information Design and Architecture, Interaction Design, Mobile Applications, Mobile Technology, Psychology and Human Behavior, Software as a Service, Technology for the Common Good, User Reported Feedback

Big data, smart mobile technology and connected devices are combining to allow us to build a new type of smart digital service: Living Services.

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