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Voice & Natural Language

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Ideas from Vonage: How to leverage technology to create impressive IVR experiences

The Death of Traditional IVR Technology
  • Traditional IVR technologies often provide bad experiences – research from Vonage shows that the majority of people report having a bad experience with IVRs (Interactive Voice Response)
  • Companies are compromising on good UX because the voice technologies they’re using are outdated and hard to change
  • Vonage has partnered with OneReach.ai to quickly create impressive IVR experiences that focus on UX, and it takes days and weeks to build rather than months and years
  • Read the full article and watch the video for inspiration on voice UX from an insurance use case
Share:The Death of Traditional IVR Technology

An exploration of the growing importance of voice user interfaces and the impact on information architecture

Share:Is Voice UI the future of user experience design?

Ideas from Deloitte: How the next generation digital workplace will leverage technology to create personalized experiences for workers.

Share:Using Conversational AI to Make Humans Better at Work, and Work Better for Humans

More and more voice-controlled devices are storming the market. Voice interactions for mobile apps or smart home speakers are becoming more common in today’s technology.

Share:Designing a VUI – Voice User Interface

“The rise in hiring conversational designers seems to be happening at a much faster clip than when companies started hiring internal UXers 10 years ago”

Share:Why This UX Role Will Grow Fastest In 2020

There’s a ton of noise, promises and exaggerations flying around. Here’s a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.

Share:A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms

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