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Voice & Natural Language

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An ultimate guide to conversational UX (CUX). Conversational UX principles.

Conversational Design
  • The author defines “conversational UX as a user experience that combines chat, voice or any other natural language-based technology to mimic a human conversation.”
  • The author looks at the following conversational UX Principles:
    •  Affordances
    • Signifiers
    • Feedback
  • Conversational user interface & principles:
    • Cooperative Principle (discover hidden intentions)
    • Turn-Taking (give users a space to interact)
    • Context-aware (in context / out of context)
  • While designing virtual assistants, the author suggests taking two things into consideration:
    1. How to set user expectations and educate users about what their assistants can do
    2. How to help these users
Share:Conversational Design
8 min read
Conversational Design

Ideas from Vonage: How to leverage technology to create impressive IVR experiences

The Death of Traditional IVR Technology
  • Traditional IVR technologies often provide bad experiences – research from Vonage shows that the majority of people report having a bad experience with IVRs (Interactive Voice Response)
  • Companies are compromising on good UX because the voice technologies they’re using are outdated and hard to change
  • Vonage has partnered with OneReach.ai to quickly create impressive IVR experiences that focus on UX, and it takes days and weeks to build rather than months and years
  • Read the full article and watch the video for inspiration on voice UX from an insurance use case
Share:The Death of Traditional IVR Technology
4 min read

An exploration of the growing importance of voice user interfaces and the impact on information architecture

Share:Is Voice UI the future of user experience design?
6 min read

Ideas from Deloitte: How the next generation digital workplace will leverage technology to create personalized experiences for workers.

Share:Using Conversational AI to Make Humans Better at Work, and Work Better for Humans
11 min read

More and more voice-controlled devices are storming the market. Voice interactions for mobile apps or smart home speakers are becoming more common in today’s technology.

Share:Designing a VUI – Voice User Interface
10 min read

“The rise in hiring conversational designers seems to be happening at a much faster clip than when companies started hiring internal UXers 10 years ago”

Share:Why This UX Role Will Grow Fastest In 2020
5 min read

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