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Voice & Natural Language

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The Death of Traditional IVR Technology

  • Conversational Design, iPhone, Voice & Natural Language

Ideas from Vonage: How to leverage technology to create impressive IVR experiences

Article by Jennifer Taurel
IDEAS IN BRIEF
The Death of Traditional IVR Technology
  • Traditional IVR technologies often provide bad experiences – research from Vonage shows that the majority of people report having a bad experience with IVRs (Interactive Voice Response)
  • Companies are compromising on good UX because the voice technologies they’re using are outdated and hard to change
  • Vonage has partnered with OneReach.ai to quickly create impressive IVR experiences that focus on UX, and it takes days and weeks to build rather than months and years
  • Read the full article and watch the video for inspiration on voice UX from an insurance use case
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4 min read

Is Voice UI the future of user experience design?

  • Conversational Design, Customer Experience, Defining AI, Human factors, Interaction Design, Interface and Navigation Design, Voice & Natural Language

An exploration of the growing importance of voice user interfaces and the impact on information architecture

Article by Katie Richmond
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6 min read

Using Conversational AI to Make Humans Better at Work, and Work Better for Humans

  • Automotive, Conversational Design, Customer Experience, Defining AI, Employee Experience, Employment and Hiring, Interaction Design, Onboarding, Voice & Natural Language

Ideas from Deloitte: How the next generation digital workplace will leverage technology to create personalized experiences for workers.

Article by Greg Vert
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11 min read

Designing a VUI – Voice User Interface

  • Artificial Intelligence, Conversational Design, Customer Experience, Defining AI, Technology, Voice & Natural Language

More and more voice-controlled devices are storming the market. Voice interactions for mobile apps or smart home speakers are becoming more common in today’s technology.

Article by Frederik Goossens
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10 min read

Why This UX Role Will Grow Fastest In 2020

  • Artificial Intelligence, Business UX Leaders, Business Value and ROI, Conversational Design, Customer Experience, Design, Design Tools and Software, Empathy, Interaction Design, Interviews, Mobile Applications, Product design, Technology, The Business of UX, UX Business News, UX Education, Voice & Natural Language

“The rise in hiring conversational designers seems to be happening at a much faster clip than when companies started hiring internal UXers 10 years ago”

Article by UX Magazine Staff
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5 min read
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A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms

  • Accessibility, Artificial Intelligence, Business Value and ROI, Cloud Computing, Conversational Design, Customer Experience, Design, Design Tools and Software, Development, Employee Experience, Enterprise Products, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Internal Company Systems and Intranets, Product design, Prototypes, Requirements and Specifications, Software, Software as a Service, Technology, Voice & Natural Language

There’s a ton of noise, promises and exaggerations flying around. Here’s a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.

Article by UX Magazine Staff
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11 min read
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