Business Value and ROI

If there’s one thing I learned over five years in an AI leadership role with a Big 4 Consulting Firm, it’s that the popular view of Conversational AI completely misses the point.

How do you know if there's still room for improvement?

As we careen into the era of conversational AI and hyperautomation, closed systems create bad experiences that stifle innovation and opportunity

Mobile apps are undoubtedly the future—with conversational AI at the center of their development

As 2020 comes to an end (yay) there’s no reason you can’t finish it off on a positive note by taking some steps to put in place an improved B2B customer experience plan across your business.

Inclusivity is everywhere, and it is of utmost importance today. With every person wanting to feel included and appreciated, digital users want to feel welcome and appreciated as well.

A vital part of doing any fixed scope or priced work is the proposal - here's some tips that might help.

Start by noticing problems and inconveniences in your daily life, and the lives of people around you.

Why the successful companies of tomorrow are investing heavily in product design today.

Is there a trusted tool or method available to verify the feedback that you have received?

The coronavirus pandemic has generated tremendous uncertainty for businesses. But while the scale of the crisis is new, uncertainty itself is not—it's a natural condition of doing business, and numerous tools exist to quantify and mitigate it.