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Zane Dickens

Lead Designer | Jembi Health Systems

Zane Dickens is Lead Designer at Jembi Health Systems. Empowering team members and stakeholders to co-create impactful solutions in low-resource settings across Africa. He believes that generalists with their odd-bag of skills make the best designers and life raft companions.

    Considering second-order effects when viewing Patient Experience from a distance

    • Accessibility, Behavioral Science, Contextual User Studies, Customer Experience, Design Theory, Healthcare, Human factors

    Patient experience is complex. How do the nurses treat you? Are the facilities clean and up to date? Do they make you feel safe?

    Article by UX Healthcare, Zane Dickens
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    8 min read
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