Stephen serves application development and delivery professionals. He is a leading expert on technologies to support online customer experiences, including web content management, digital asset management, and personalization. Stephen helps Forrester clients create customer experience management technology strategies to support contextual, multichannel experiences and realize production efficiencies.
Ron is a Vice President and Principal Analyst serving Customer Experience professionals at Forrester Research. He leads Forrester’s research on how to develop and execute digital strategies that unify customer experiences across touchpoints.
Clive Howard is a Partner at London based UX consultancy Howard Baines with over 15 years' experience in building and optimising internet-based software for global organizations. He has a strong background in development which has translated into helping clients embed UX into their development teams and methodologies. His focus is on helping enterprises to understand and benefit from UX through applying the Howard Baines "UX Lifecycle". You can find out more and connect via LinkedIn.
Matt has over five years of IT experience with specialization in user experience and user interface design. His project/industry experience includes: financial services, telecom, retail, pharmaceutical, utilities, chemicals, healthcare, and government. He is experienced with system implementation projects with responsibilities including concept development through implementation, testing, and go-live. He has specific expertise conducting user research, creating innovative designs, and setting strong usability standards. Before coming to Siteworx, Matt worked for LexisNexis as a Senior Product Designer where he was responsible for promoting user experience within an overall structure of deliverables that integrated the recommendations of the project team regarding user experience.
Susan Weinschenk, Ph.D.
Susan Weinschenk first used a computer in the mid-1970’s, in graduate school. "I wrote and ran my first computer program, and the printer spit out a piece of paper that said 'JOB ABORTED.' Rather than being discouraged I was fascinated! What would happen when 'normal people,' not computer scientists, interacted with these things called computers?" She thus started a 30-year career in applying psychology to the design of technology. Susan has a Ph.D. in Psychology and is the author of How to Get People To Do Stuff, 100 Things Every Designer Needs To Know About People, 100 Things Every Presenter Needs to Know About People, and Neuro Web Design: What makes them click. She is a presenter, speaker, and consulting, writes a popular popular blog at her website, and also writes the Brain Wise blog at Psychology Today.
Jay Selway
At RP3 Agency, Jay is responsible for ownership of the customer experience in the cross channel environment. From strategy, through execution and development, he focuses on empathy for the end user through data analysis, research, testing, and brand experience mapping. He appreciates that, from top to bottom, RP3 is dedicated to great work. The M&Ms and beer are nice, too. You can follow him on Twitter @jayselway.
John Ferrara
John Ferrara has worked in in user experience design since 1999, designing interfaces for websites, desktop applications, and video games. Since 2006 he's been with Vanguard, and before that did significant work for Unisys and General Electric. He's been a forceful advocate for closer connections between UX and game design at the IA Summit, EuroIA, and Games for Health. He’s the author of the new book Playful Design: Creating Game Experiences in Everyday Interfaces, published by Rosenfeld Media. His nutrition education game Fitter Critters was a top prizewinner in the Apps For Healthy Kids contest, sponsored by Michelle Obama's Let's Move! campaign. Before entering the professional world, he earned bachelor's and master's degrees in communications. Feel free to follow John on Twitter at @PlayfulDesign.
Josh Tyson
Josh Tyson is the co-author of the first bestselling book about conversational AI, Age of Invisible Machines. He is also the Director of Creative Content at OneReach.ai and co-host of both the Invisible Machines and N9K podcasts. His writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, The New York Times, Observer, SLAP, Stop Smiling, Thrasher, and Westword.
Andrew Wagner
Andrew Wagner tries to bridge the gap between programmer and UX designer. He has worked primarily in programming roles but has always contributed to the UX conversation. He currently works as a developer and consultant for Chronos Interactive, a development shop focusing on both websites and mobile apps. He also developes his own apps as Learn Brigade, LLC His current apps include:
- Notecards - Study using virtual note cards, anywhere, anytime
- Busy Bee Cafe - Contract app for a Cafe / Restaurant / Bar in Raleigh, North Carolina. It allows patrons to look up the current menus, events, articles, and updates.
John Caldwell
John Caldwell is a Content Design Strategist at Intuit, working on its popular line of web and mobile TurboTax applications. Among his accomplishments, he implemented a bold new strategy for voice and tone, and he helped design and launch SnapTax, the first ever start-to-finish tax preparation application for iPhone and Android. John is a writing and innovation coach with over 20 years experience as a professional writer and editor. In addition to user experience, he has worked in magazine and broadcast journalism, and continues to write on a wide array of topics, from tech to travel.
Steve Tengler
Steve Tengler is a Senior Director with the Honeywell Connected Vehicle group, where he oversees a global team of engineers, data scientists and designers working on vehicle monitoring solutions such as cybersecurity, prognostics, etc. Steve is a proven expert in the field of the connectivity and user experience with over twenty-five years of experience on some of the country's top automotive teams, such as OnStar, Nissan, Ford and Honeywell.
Kyra Edeker
As principal UX designer for projekt202, Kyra finds joy in taking the initial chaotic soup of requirements, user data, and expectations and distilling it with a goal in mind: to create elegant interfaces and services that makes users' lives better. Kyra has worked with large companies including PayPal, Motorola, Microsoft, and Charles Schwab, as well as startups, non-profits and universities. With all of them she has found that user research makes a positive difference in how teams work together to make successful products.
Jan Moorman
As principal design researcher for projekt202, Jan is responsible for both generative and evaluative user research. Figuring out how to answer design questions demands creativity and willingness to experiment with methods. Her passion for research lies in her fundamental belief that design research can lead to nonobvious insights. She pulls ideas from a diverse set of experiences and industries. Her background and work experience wander from science to art and back. She holds degrees in Fine Art and Computer Science. She has worked in analytical chemistry, software architecture, scientific visualization, performance support and interface design. She believes that the skill of research cannot be completely learned from textbooks and is excited about having the opportunity to mentor and coach students at Austin Center for Design.
UX Magazine Staff
UX Magazine was created to be a central, one-stop resource for everything related to user experience. Our primary goal is to provide a steady stream of current, informative, and credible information about UX and related fields to enhance the professional and creative lives of UX practitioners and those exploring the field. Our content is driven and created by an impressive roster of experienced professionals who work in all areas of UX and cover the field from diverse angles and perspectives.
Hello, my name is Jamal Jackson. I am a web developer, designer, best-selling author, and respected blogger currently based in the Atlanta area. I began my career in 2008 by starting my freelance company Five Alarm Interactive, primarily working with small local businesses, creating their sole online presence.
I have since been able to be part of great creative teams in the advertising and telecommunications industries, proving my talents as a front end developer and tasteful designer. I am also a full-time student at Georgia State University.
Konstantinos Drachtidis
Konstantinos Drachtidis is a UX designer at SAP AG in the German city of Walldorf. He graduated from the Department of Product and Systems Design Engineering University at the Aegean, and his interests include software engineering, graphics programming, web based programming, product design, modeling, computer aided design, prototyping, animation, multimedia design, media installations, cinematography, and photography.
Joe Macleod
Joe Macleod has been working on the issue of Closure Experiences for 15 years. Through his work in design, technology and services, he has detected a common pattern of denial at the end of the customer lifecycle. In the last couple of years this interest has led him to establish a research project based on sharing this insight and new approach with people via conferences, articles, teaching, projects and - now - a book. His 20-year professional career has been based across the leading web, telecoms and carrier companies, where he led teams and built a variety of successful products. Most recently as Head of Design at the award-winning digital product studio Ustwo, he built it into a globally recognised team, working with the world’s favourite brands on the most pioneering of products. In 2013 he founded the IncludeDesign campaign; this brought the UK’s leading designers together to champion creative education.
Greg Zapar
Greg Zapar is a digital expert with 15 years of business strategy, technology, UX and multi-channel design experience. His client list includes industry leaders such as Apple, Microsoft, Kia Motors, Mazda USA, Reef and Wells Fargo. He currently serves as COO of Tenfold Social, a social media training company for recruiters, jobseekers and business professionals. Feel free to connect with Greg onLinkedIn and follow him on Twitter.
Lindy Roux
As the Principal Content Strategist at Siteworx, Lindy is responsible for articulating, guiding, and overseeing the various content services that we deliver, including content audits and strategy sessions, migration planning, taxonomy development, content definition, modeling, and creation. She has over 15 years of experience defining, creating, and managing engaging digital experiences that resonate with required audiences and drive conversion, helping to meet business and user goals. Lindy has worked on a broad range of projects including enterprise-level websites, intranets, e-commerce sites, experiential microsites, online communities, mobile sites and applications, and email and social media campaigns, across a number of verticals, including retail, telecommunications, consulting, healthcare, banking, insurance, pharma, and food. When not busy facilitating strategy or brainstorming sessions, Lindy can be found evangelizing content strategy and talking about our content-centric approach to user experience. Recent speaking engagements include a workshop on Responsive Design at User Focus 2012; a panel on mobile content strategy at Content Strategy Applied 2012; and a workshop on multi-channel content strategy at a Content Mavens Meetup.
Rishabh Dayal
Rishabh Dayal is a senior data expert for a leading global management consultancy. He has consulted for Fortune 500 companies in insurance, retail and healthcare. He specializes in analyzing large data sets and deriving meaningful insights to drive decision making.
James Torio is a solution manager for a leading global management consultancy. He has consulted for fortune 500 companies in financial services, healthcare, pharmaceuticals and insurance. He designs products that support the goals and behaviors of the people who use them.
Nir Eyal
Nir Eyal writes, consults, and teaches about the intersection of psychology, technology, and business. Nir founded two tech companies since 2003 and today is a past Lecturer in Marketing at the Stanford Graduate School of Business. Nir is also an advisor to several Bay Area start-ups and incubators. Nir’s last company received venture funding from Kleiner Perkins Caufield & Byers and was acquired in 2011. In addition to blogging at NirAndFar.com, Nir is a contributing writer for Forbes, TechCrunch, and Psychology Today. Nir attended The Stanford Graduate School of Business and Emory University. Nir Eyal is the author of Hooked: How to Build Habit-Forming Products and blogs about the psychology of products at NirAndFar.com. For more insights on using psychology to change behavior, join his newsletter and receive a free workbook.
Ambrose Little
Ambrose Little has been designing and developing software since the late '90s at companies as small as one and as large as Verizon, contributing to internal systems, Web sites, and commercial software products. He is currently Principal Design Technologist at Infragistics, creators of Indigo Studio, Quince, and many other software design, development, and business tools. In this role, Ambrose manages Infragistics' UX/Design products and researches trends in Design practice and emerging technologies. In addition to making software, Ambrose has co-authored four books, many articles, blog posts, and is a regular speaker on technology and design topics.
Josh Tyson
Josh Tyson is the co-author of the first bestselling book about conversational AI, Age of Invisible Machines. He is also the Director of Creative Content at OneReach.ai and co-host of both the Invisible Machines and N9K podcasts. His writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, The New York Times, Observer, SLAP, Stop Smiling, Thrasher, and Westword.
Joanna Proulx
Joanna Proulx is Senior Experience Architect at Mobiquity. Before joining Mobiquity Joanna held senior UX roles with Oracle, ATG, and MIT. Outside of UX Joanna pursues her fascination with the human "sentient variable" through Polish poetry translation, support of the Isabella Stewart Gardner Museum, and service as Vice Chair of the Board with L'Académie, an extraordinary, Boston-based Baroque orchestra. She holds an M.A. in International Studies and Literary Translation from Boston University.
Anastasios Karafillis
I am a freelance user interface designer based in Greece. Having studied Social Sciences and Philosophy, I believe that a proper philosophy of language is crucial to any well-designed social or digital information system. My main areas of expertise are: Interaction Design, Information Architecture, Empathy, Usability, Nomenclature.
Tiffany Chow
Tiffany Chow is an experience designer based in Austin, Texas.
Rebecca Flavin
Rebecca Flavin is CEO at EffectiveUI, where she is responsible the company’s overall vision, user experience innovation, core values, and strategic direction for growth and financial health. She oversees developing high-performance teams that can help drive top line revenue and high profitability, while achieving client and employee satisfaction. In addition to building and strengthening brand awareness and position in the marketplace, she is responsible for communicating the importance of exceptional user experiences in driving business value. She is a board member for the Society of Digital Agencies (SoDA), and is involved in Forrester’s Technology Marketing Executive Council, CSIA, AMA, IxDA, RIA, and Emergency Technology Group.
THE MEME
THE MEME is a user experience and design innovation consultancy specialized in understanding people, cultures and emerging technologies. We help leading companies to innovate and generate continuous growth by developing meaningful and marketable user-centered experiences for products and services, creating lasting emotional connections to their customers.
Our interdisciplinary team applies THE MEME’s strategic research and design methods to help our clients discover key opportunities for innovation. Strategic Research and Design Innovation
Our team believes that success requires a deep understanding of three critical areas: user emotions, emerging technologies, and market trends. Through our diverse research services we discover crucial cultural factors as well as unmet needs that influence consumers’ behaviors, perceptions and interactions with products and services. We use a combination of quantitative and qualitative methods to gather robust data, and apply analytical expertise to translate deep insights into specific design, product or service strategies that connect our clients’ business goals with specific target users.
Dr. William Gribbons
Dr. William Gribbons is director of the Master of Science in Human Factors in Information Design and Founder and Senior Consultant of the Design and Usability Center at Bentley University
Melissa Rach
Melissa Rach is co-founder of the content consultancy Dialog Studios and co-author of Content Strategy for the Web (Second Edition). She has been helping clients solve messy content problems for nearly 20 years. Her methodologies have been taught at several universities and her work has been recognized in books regularly throughout her career. Although she’s worked on all types of enterprise content projects, online content is secretly her favorite.
Steve Tengler
Steve Tengler is a Senior Director with the Honeywell Connected Vehicle group, where he oversees a global team of engineers, data scientists and designers working on vehicle monitoring solutions such as cybersecurity, prognostics, etc. Steve is a proven expert in the field of the connectivity and user experience with over twenty-five years of experience on some of the country's top automotive teams, such as OnStar, Nissan, Ford and Honeywell.
Megan Geyer
Megan Geyer is an experience design professional dedicated to ensuring that all audiences of any experience or engagement are represented throughout the conception, design, and implementation of that service, product, or model. As a Lead Experience Architect at NTT DATA, Megan has worked on a variety of projects including cross-channel audience research and strategy projects, global iPad research initiatives, enterprise iPad design standards projects, and employee communication strategies for internal grassroots political activism programs. Previous to joining NTT DATA, Megan managed end-to-end user experience design projects for a number of online experiences including consumer-facing websites. Her career experience spans industries including non-profit, pharmaceutical/ health and wellness, financial, nutrition, education, and music & entertainment. Megan is a member of the NYC Usability Professionals Association. She holds a Bachelor’s degree in Psychology from Rutgers University. Megan also enjoys playing a variety of games in her free time including console games, MMORPGs, and card games.
Hilary Little
An interactive multimedia designer by training, Hilary has been in the business of human centred design for over 15 years. When she isn't working as a senior usability architect at the Canada Border Services Agency, she runs a successful UX consultancy, Hilary Little Ideation & Design. Armed with a good sense of humour and a load of empathy, she loves what she does for a living.
Hilary is an energetic person who holds dual Irish-Canadian citizenship. When she's not designing elegant interfaces or strategizing to mature a usability practice, she enjoys long distance running, eating obscenely spicy food and travelling with her husband and kids.
Eric Camulli
Eric Camulli, vice president of marketing for Virtual Hold Technology (VHT) is responsible for building a world-class brand focused on virtual queuing and intelligent callback solutions that bridge the customer service gap between all self-service channels of communication and people who can help in contact centers worldwide. A visionary and passionate customer advocate, he has been at the forefront of the customer experience management movement as a public speaker and published writer for the past ten years.
Catalina Butnaru
Catalina is a self-taught designer and the co-host of the podcast BrightLounge. She studied Psychology and Marketing, before combining her passions and becoming and interaction designer at Velora Studios. In 2011 she started traveling the world, filming and co-hosting BrightLounge, a podcast featuring interviews with designers and entrepreneurs from around the world. Her motto is "Stay creative, grow curious".
Tomer Sharon
Tomer is Head of User Experience at WeWork in New York City leading a team that designs work and living spaces, communities, and services around the world. Formerly a senior user experience researcher at Google Search, Tomer is the author of the book, “Validating Product Ideas through Lean User Research” (2016) and author of, “It’s Our Research: Getting stakeholder buy-in for user experience research projects” (2012). He founded and led The Israeli Chapter of the User Experience Professionals’ Association and has been preaching and teaching UX at Google’s LaunchPad program, a bootcamp for early-stage startups around the world, in conferences, and at Treehouseand General Assembly. Tomer holds a master’s degree in Human Factors in Information Design from Bentley Universityin Waltham, MA. He is @tsharon on Twitter and Instagram.
UX Magazine Staff
UX Magazine was created to be a central, one-stop resource for everything related to user experience. Our primary goal is to provide a steady stream of current, informative, and credible information about UX and related fields to enhance the professional and creative lives of UX practitioners and those exploring the field. Our content is driven and created by an impressive roster of experienced professionals who work in all areas of UX and cover the field from diverse angles and perspectives.
Tracy Brown
Tracy started as a digital designer in London during the late 90's. "It was a great time to start because you had to do so much: graphic design, front end development, content development, Information Architecture etc. The methodologies weren't formalised, and mostly we just had to take chances and figure stuff out as we went. Good old trial and error!" Since then she has worked within agencies, corporate institutions, charities and with small business owners, picking up rich information about users and stakeholders, the creative process and the not so creative process. Her relatively diverse background in creative direction, visual design and front end development makes her a (proud) generalist. "Sometimes I get to work with specialists, working to create intuitive, elegant interfaces and experiences that a business can be proud of and that their customers can enjoy. I help enterprises of all varieties to think about how to create experiences that are useful to their customers before they attempt to make them usable. I am always looking for different tools and methods, with the main aim of helping people to get to the crux."
Stephen Keller
A Solutions Architect at LumenVox, a leading provider of speech recognition and text-to-speech software, Stephen specializes in the design and development of complex voice user interfaces (VUIs) as part of their client services team, working to improve the user experience for anyone interfacing with speech technologies. He has worked on dozens of speech applications, ranging from simple yes/no-style interactions to complex, multi-slot natural language interfaces. His role at LumenVox encompasses a variety of functions, including pure design/consultation work and also development and training.
Meghan Casey
Meghan Casey is The Nerdery's first official content strategist. She ventured away from Brain Traffic, the world’s leading agency devoted exclusively to content, to help build content strategy into The Nerdery's user experience practice. She helps a wide variety of clients—start-ups, nonprofits, colleges and universities, Fortune 50 companies, and everything in between—solve the messy content problems most organizations encounter every day. A regular trainer and speaker on content strategy topics, she once inspired participants to spontaneously do the wave in a workshop setting. Yep, that really happened. Meghan has been working with content and communications since 1996 after receiving her bachelor of arts degree in writing from Concordia College. She also holds a master of arts in nonprofit management from Hamline University.
UX Magazine Staff
UX Magazine was created to be a central, one-stop resource for everything related to user experience. Our primary goal is to provide a steady stream of current, informative, and credible information about UX and related fields to enhance the professional and creative lives of UX practitioners and those exploring the field. Our content is driven and created by an impressive roster of experienced professionals who work in all areas of UX and cover the field from diverse angles and perspectives.
Colin Butler is a graduate of North Carolina State University with an MS in Human-Computer Interaction. He believes that the key to creating a good user experience is good communication and process, but a little cleverness has been known to make a good experience into a great one.
Andrew Wirtanen is a Lead Product Designer at Citrix in Raleigh, NC. He is an executive council member of the Triangle UXPA, and former president of the organization. He has experience with many usability engineering and interaction design methods. Prior to joining Citrix in 2013, he worked in consulting environments for six years. Andrew holds a master's degree in Human Factors in Information Design from Bentley University. He is @awirtanen on Twitter.
Gail Swanson
Gail Swanson is Associate Creative Director of Experience Design at SapientNitro. Her daily goal is to create new ways for technology to empower people and enhance their lives. She has helped a wide range of brands make meaningful connectings with consumers during her 10+ years in the UX field, including Hyatt, Harley-Davidson, Fiserv, and Manpower. Gail blogs about the practical side of being a UX professional at www.practicallyux.com. You can follow her on Twitter @practicallyUX
Andrew Zusman
Andrew Zusman is a user experience designer at Inkod-Hypera and the creator of the 52 Designers project. Andrew is also the writer of a popular user experience design blog. He lives in Tel-Aviv, Israel with his girlfriend Natasha and their dog Indy.
Kim Bieler
A UX manager at Mandiant, an information security company headquartered in Alexandria, VA, Kim Bieler designs the user experience for the company's flagship forensics application. Prior to joining Mandiant, she ran her own creative consulting firm (Apt Media) for 13 years, designing kiosks, websites, applications, and reports for museums, international NGOs, and professional services and law firms. Visit her at kimbieler.com.
Doug Klein
Doug is an Associate Partner at Rosetta who has held leadership positions in marketing since 1995. A former Walt Disney Imagineer, he has worked in corporate marketing departments, traditional agencies and interactive agencies to build brands and integrate digital properties into cross-device multi-channel marketing campaigns that deliver breakthrough results. He is a frequent speaker, teacher and writer on the future of marketing, results-oriented enterprise marketing strategy, the interplay of digital marketing channels, customer lifecycle messaging, social media marketing, and enterprise analytics/optimization.
John Meyer
For the past 15 years, John Meyer has been designing and improving interactive experiences for businesses small and large, in fields from Electronic Design Automation to Healthcare. Today, John enjoys making the Internet a better place, as Senior User Experience Designer at Closed Loop, in Roseville, CA. You can follow him on Twitter @meyerhaus.
Catalyst Group
Catalyst Group is a leading provider of user experience research, strategy, and design services. Visit us at https://.catalystnyc.com
Gregg Bernstein is a User Experience [UX] Designer / Researcher for MailChimp. Since 1996, he has solved design problems for some of the largest (and smallest) advertising and design firms worldwide (and some good bands along the way). He likes speaking to classrooms, boardrooms, and conferences on usable, enjoyable design.
Gregg earned his MFA in Graphic Design from the Savannah College of Art & Design, where - for some reason - he became fascinated with the presentation of tax return forms and digital legal agreements.
He resides with his family in Athens, Georgia. In his spare time, he runs quite a bit.
Tyler Tate
Tyler Tate is a user experience designer focused on making the complex feel simple. He's also the founder of Crema.co, empowering you to discover single-origin coffees, get to know the people who grew them, and have the beans delivered to your door. Tyler lives in London with his wife Ruth and son Galileo. You can keep up with him on Twitter.
Hello, my name is Jamal Jackson. I am a web developer, designer, best-selling author, and respected blogger currently based in the Atlanta area. I began my career in 2008 by starting my freelance company Five Alarm Interactive, primarily working with small local businesses, creating their sole online presence.
I have since been able to be part of great creative teams in the advertising and telecommunications industries, proving my talents as a front end developer and tasteful designer. I am also a full-time student at Georgia State University.