rishabh_dayal@mckinsey.com

A data visualization method that maps customer satisfaction levels, break point analysis lets you invest wisely in improving user experience.

Article by James Torio, Rishabh Dayal

3 min read

Researching your users in cohorts can reveal ways to improve their customer journeys.

Article by Rishabh Dayal, James Torio

4 min read

Agile and Iterative Process, Data visualization, Design, Internal Company Dynamics, Product design, Research Tools and Software, Strategy

Mapping the path of a customer’s experience shows where improvements can be made.

Article by Rishabh Dayal

4 min read

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