James_Torio@mckinsey.com

The Community Of Over 578,000

The Community Of Over 515,000

James Torio

Solution Manager |

James Torio is a solution manager for a leading global management consultancy. He has consulted for fortune 500 companies in financial services, healthcare, pharmaceuticals and insurance. He designs products that support the goals and behaviors of the people who use them.

Break Point Analysis: Gaining insight into customer satisfaction and reducing over investment

A data visualization method that maps customer satisfaction levels, break point analysis lets you invest wisely in improving user experience.

June 18, 2013

Using Cohort Analysis to Optimize Customer Experience

Internal Company Dynamics

Researching your users in cohorts can reveal ways to improve their customer journeys.

February 12, 2013

Experience Maps Identify Inefficiencies and Opportunities

Customer Experience, Design, Empathy, Research Methods and Techniques

Experience maps are useful in visualizing how each customer interaction combines to create the overall experience.

October 4, 2011

The Community Of Over 578,000

The Community Of Over 515,000

James Torio

Break Point Analysis: Gaining insight into customer satisfaction and reducing over investment

Using Cohort Analysis to Optimize Customer Experience

Experience Maps Identify Inefficiencies and Opportunities

Join 515,000 designers, thinkers, and doers.

This website uses cookies to ensure you get the best experience on our website. Check our privacy policy and

The Community Of Over 578,000

The Community Of Over 515,000

James Torio

Break Point Analysis: Gaining insight into customer satisfaction and reducing over investment

Share this link

Using Cohort Analysis to Optimize Customer Experience

Share this link

Experience Maps Identify Inefficiencies and Opportunities

Share this link

Join 515,000 designers, thinkers, and doers.

This website uses cookies to ensure you get the best experience on our website. Check our privacy policy and