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James Torio

Solution Manager |

James Torio is a solution manager for a leading global management consultancy. He has consulted for fortune 500 companies in financial services, healthcare, pharmaceuticals and insurance. He designs products that support the goals and behaviors of the people who use them.

A data visualization method that maps customer satisfaction levels, break point analysis lets you invest wisely in improving user experience.

Article by James Torio, Rishabh Dayal
Share:Break Point Analysis: Gaining insight into customer satisfaction and reducing over investment
3 min read

Experience maps are useful in visualizing how each customer interaction combines to create the overall experience.

Article by James Torio
Share:Experience Maps Identify Inefficiencies and Opportunities
3 min read

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