The Design
Intelligence Review
Sign in Join free
The Agentic Design Stack  |  UX is the future of AI
1.2M+
People in the UXM Community
112+
Invisible Machines episodes
20+
Years publishing UX thinking
Season 7—Spring 2026  ·  12 episodes  ·  Through-line: the human architecture of institutional change
Contributing Author

James Torio

McKinsey
James Torio

James Torio is a solution manager for a leading global management consultancy. He has consulted for fortune 500 companies in financial services, healthcare, pharmaceuticals and insurance. He designs products that support the goals and behaviors of the people who use them.

Contributions to UXM

2 pieces
1
Class of 2013

Break Point Analysis: Gaining insight into customer satisfaction and reducing over investment

2
Class of 2011

Experience Maps Identify Inefficiencies and Opportunities