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James Torio

Solution Manager |

James Torio is a solution manager for a leading global management consultancy. He has consulted for fortune 500 companies in financial services, healthcare, pharmaceuticals and insurance. He designs products that support the goals and behaviors of the people who use them.

Break Point Analysis: Gaining insight into customer satisfaction and reducing over investment

A data visualization method that maps customer satisfaction levels, break point analysis lets you invest wisely in improving user experience.

Article by James Torio, Rishabh Dayal

June 18, 2013

3 min read

Using Cohort Analysis to Optimize Customer Experience

Internal Company Dynamics

Researching your users in cohorts can reveal ways to improve their customer journeys.

Article by Rishabh Dayal, James Torio

February 12, 2013

4 min read

Experience Maps Identify Inefficiencies and Opportunities

Customer Experience, Design, Empathy, Research Methods and Techniques

Experience maps are useful in visualizing how each customer interaction combines to create the overall experience.

Article by James Torio

October 4, 2011

3 min read

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