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Articles With Authors

The Trials and Tribulations of the (Not So) Quick Pass #wtfUX

[email protected] | Josh Tyson
post authorJosh Tyson

Josh Tyson
Josh Tyson is the co-author of the first bestselling book about conversational AI, Age of Invisible Machines. He is also the Director of Creative Content at OneReach.ai and co-host of both the Invisible Machines and N9K podcasts. His writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, The New York Times, Observer, SLAP, Stop Smiling, Thrasher, and Westword. 

I Want Better Font Size Choices, Google #wtfUX

[email protected] | Indrani Stangl
post authorIndrani Stangl

Indrani Stangl
Indrani Stangl is one of the rare Silicon Valley natives who has not flown the coop (yet). She was embedded in the dot.com boom and bomb, and is watching the technological revolution from a front row seat. She works as an administrator at a famous higher education institution, has a private practice as a career coach, and runs a puppy rescue that saves 500 dogs a year from euthanasia. She is otherwise known as the Girl with DesignRage.

Using “Dumb Data” To Make Smart Design Decisions

[email protected] | Jocelyn Lin
post authorJocelyn Lin

Jocelyn Lin
Jocelyn Lin is Polyvore’s lead UX designer, where she manages a team of designers to create engaging experiences for Polyvore’s global style community. Prior to joining Polyvore, Jocelyn was a staff UX designer at Google, where she led design initiatives for Google Maps, Image Search, and Universal Search. Prior to working at Google, she was a product manager for Oracle. Jocelyn received her Masters in Computer Science from MIT.

My Mailbox Overfloweth but I Don’t Have Time for Your Unsubscribe #wtfUX

[email protected] | Josh Tyson
post authorJosh Tyson

Josh Tyson
Josh Tyson is the co-author of the first bestselling book about conversational AI, Age of Invisible Machines. He is also the Director of Creative Content at OneReach.ai and co-host of both the Invisible Machines and N9K podcasts. His writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, The New York Times, Observer, SLAP, Stop Smiling, Thrasher, and Westword. 

Only Paying Attention to Your Website and App? Your UX Probably Sucks

[email protected] | Jon Peterson
post authorJon Peterson

Jon Peterson
Jon is a user experience designer and strategist based in New York City. He is passionate about incorporating human centered design principles throughout the entire user journey, both online and offline. His professional journey includes public relations, content strategy, digital media, and design. After beginning his career on the agency side, Jon now works for SoulCycle, a specialized fitness company founded on the belief that fitness can be inspiring. He is on Twitter as @jp_pete where he tweets about everything from design to football.

Samsung’s New IoT Hub or an App-Controlled Star Wars Droid?

[email protected] | Josh Tyson
post authorJosh Tyson

Josh Tyson
Josh Tyson is the co-author of the first bestselling book about conversational AI, Age of Invisible Machines. He is also the Director of Creative Content at OneReach.ai and co-host of both the Invisible Machines and N9K podcasts. His writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, The New York Times, Observer, SLAP, Stop Smiling, Thrasher, and Westword. 

Hey, How Do I Give You My Money? #wtfUX

[email protected] | Daniel Brown
post authorDaniel Brown

Daniel Brown
Daniel has spent the past 20 years in software companies both large and small. From web design and development for a “boutique” web design firm to Evangelism for Adobe Systems, to helping budding startup companies get a foothold in the market, he’s worn a variety of “hats". Daniel has spoken at a variety of events worldwide including the Sundance Film Festival, Anderson Ranch Arts Center, Santa Fe Digital Workshops, and the Pacific Imaging Center in Hawaii on the topics of web design, digital imaging, photography, and user experience. Daniel currently serves as the head of the interface and user experience department at a small medical software company in Providence, Rhode Island.

Deconstructing the Human Interaction

[email protected] | Shanon Marks
post authorShanon Marks

Shanon Marks
Shanon Marks is the chief innovation officer at MU/DAI. His work focuses on the application of emerging technology and harvested data to augment and improve the human experience, accelerating the market through innovation and emerging technology. He simplifies technology through design, leveraging the analytical power of digital to create predictive and invisible experiences. He’s constantly searching for the innovations that will fundamentally improve our lives and our planet.

The Entrance Is the Exit … Obviously #wtfUX

[email protected] | John Boykin
post authorJohn Boykin

John Boykin
John Boykin answers to user experience designer, information architect, interaction designer, information designer, and UX researcher. He’s been doing all of the above for over 10 years. Clients include Walmart, Macy’s and Bloomingdale’s, Blue Shield, Bank of America, Visa, Symantec, NBC, HP, Janus, Prosper, and Mitsubishi Motors. His site, wayfind.com, will tell you more than you want to know.

Simplify Your Projects by Using a UX Checklist

[email protected] | Joseph Dickerson
post authorJoseph Dickerson

Joseph Dickerson
Joseph Dickerson is a writer, technologist, and user experience lead who specializes in "next-gen" experiences and products. A designer of multiple mobile and Internet applications, he has worked to make technology easier and better fo users for over a decade. The author of several books, including a primer on user experience design, Experience Matters, Dickerson is a regular contributor to many websites as well as editor of This Week in UX, This Week in Geek and The Twin Peaks Gazette. He recently completed his second book on UX, UX 101.

A Beginner’s Course in Elevator Operation #wtfUX?

[email protected] | Josh Tyson
post authorJosh Tyson

Josh Tyson
Josh Tyson is the co-author of the first bestselling book about conversational AI, Age of Invisible Machines. He is also the Director of Creative Content at OneReach.ai and co-host of both the Invisible Machines and N9K podcasts. His writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, The New York Times, Observer, SLAP, Stop Smiling, Thrasher, and Westword. 

5 Methods For Innovation You Should Try with Your Team

[email protected] | Ann-Sofie Ruf
post authorAnn-Sofie Ruf

Ann-Sofie Ruf
I work at the SAP Design & Co-Innovation Center within a global, dynamic team. We are located in a creative and highly flexible environment, the SAP AppHaus, that serves as inspiration for the co-innovative work we do together with our customers. I support marketing and communication activities both inside and outside of SAP. Through my university degree and my completed international internships I am well versed in both communication and storytelling which are my areas of expertise. On channels like the SAP User Experience Community I blog about UX, innovation, and design thinking – a methodology that I consider to be valuable for my projects as well as my personality. 

Provocation Can Lead to Emotional Design

[email protected] | John Caldwell
post authorJohn Caldwell

John Caldwell
John Caldwell is a Content Design Strategist at Intuit, working on its popular line of web and mobile TurboTax applications. Among his accomplishments, he implemented a bold new strategy for voice and tone, and he helped design and launch SnapTax, the first ever start-to-finish tax preparation application for iPhone and Android. John is a writing and innovation coach with over 20 years experience as a professional writer and editor. In addition to user experience, he has worked in magazine and broadcast journalism, and continues to write on a wide array of topics, from tech to travel.

The French Melted Baguette Experience

[email protected] | Josh Tyson
post authorJosh Tyson

Josh Tyson
Josh Tyson is the co-author of the first bestselling book about conversational AI, Age of Invisible Machines. He is also the Director of Creative Content at OneReach.ai and co-host of both the Invisible Machines and N9K podcasts. His writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, The New York Times, Observer, SLAP, Stop Smiling, Thrasher, and Westword. 

Which Button to Press at the Pump? #wtfUX

[email protected] | Daniel Brown
post authorDaniel Brown

Daniel Brown
Daniel has spent the past 20 years in software companies both large and small. From web design and development for a “boutique” web design firm to Evangelism for Adobe Systems, to helping budding startup companies get a foothold in the market, he’s worn a variety of “hats". Daniel has spoken at a variety of events worldwide including the Sundance Film Festival, Anderson Ranch Arts Center, Santa Fe Digital Workshops, and the Pacific Imaging Center in Hawaii on the topics of web design, digital imaging, photography, and user experience. Daniel currently serves as the head of the interface and user experience department at a small medical software company in Providence, Rhode Island.

In UX, Creating the Right Culture is Always à la Mode

[email protected] | Josh Tyson
post authorJosh Tyson

Josh Tyson
Josh Tyson is the co-author of the first bestselling book about conversational AI, Age of Invisible Machines. He is also the Director of Creative Content at OneReach.ai and co-host of both the Invisible Machines and N9K podcasts. His writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, The New York Times, Observer, SLAP, Stop Smiling, Thrasher, and Westword. 

Does the Red Light Mean the AC Is On or Off? #wtfUX

[email protected] | Josh Tyson
post authorJosh Tyson

Josh Tyson
Josh Tyson is the co-author of the first bestselling book about conversational AI, Age of Invisible Machines. He is also the Director of Creative Content at OneReach.ai and co-host of both the Invisible Machines and N9K podcasts. His writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, The New York Times, Observer, SLAP, Stop Smiling, Thrasher, and Westword. 

How to Game Friction for Better UX

[email protected] | Clint Schnee
post authorClint Schnee

Clint Schnee
Husband, dad, design guy, poet, and empty-handed fisherman, Clint is a lifelong maker and inventor, with interests ranging from fine art and silversmithing to honing his handyman skills. Passion for the visual arts eventually won out and propelled him into a career in design. Clint is best-known for his design leadership at Club Penguin, where he built a world-class design group across four studios and three continents. He has since been working as a UI/UX consultant and in-house for game and software companies such as Hyper Hippo Games, PRIVO, and ProSmart Sports. Some of his other achievements include art direction of multi-language marketing campaigns, spearheading a global guidelines program and developing user interface best practices. However, he is most proud of successful trips to the grocery store with his four boys.

The Environmental Cues that Affect our Online Decisions

[email protected] | Liraz Margalit
post authorLiraz Margalit

Liraz Margalit
Liraz Margalit, PhD, is a Web psychologist at ClickTale, a company that provides website optimization software and consulting. She analyzes online consumer behavior from a psychological perspective. Her analyses incorporate theory and academic research into a conceptual framework that creates insights into online consumer behavior. Liraz writes ongoing blog for Psychology Today named “Behind Online Behavior.” She previously held a post-doctoral internship with the Program of Political Psychology and Decision Making at the Lauder School of Government - IDC (Herzlia), where she is a lecturer.

The Adolescent Semantics of Excel #wtfUX

[email protected] | Josh Tyson
post authorJosh Tyson

Josh Tyson
Josh Tyson is the co-author of the first bestselling book about conversational AI, Age of Invisible Machines. He is also the Director of Creative Content at OneReach.ai and co-host of both the Invisible Machines and N9K podcasts. His writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, The New York Times, Observer, SLAP, Stop Smiling, Thrasher, and Westword. 

The Trouble with Car Headlights #wtfUX?

[email protected] | Daniel Brown
post authorDaniel Brown

Daniel Brown
Daniel has spent the past 20 years in software companies both large and small. From web design and development for a “boutique” web design firm to Evangelism for Adobe Systems, to helping budding startup companies get a foothold in the market, he’s worn a variety of “hats". Daniel has spoken at a variety of events worldwide including the Sundance Film Festival, Anderson Ranch Arts Center, Santa Fe Digital Workshops, and the Pacific Imaging Center in Hawaii on the topics of web design, digital imaging, photography, and user experience. Daniel currently serves as the head of the interface and user experience department at a small medical software company in Providence, Rhode Island.

Designing with Emotion Means Being Brave

[email protected] | Amanda O'Grady
post authorAmanda O'Grady

Amanda O'Grady
Amanda O’Grady is a design strategist at Intuit where she brings emotion into the design and development process to deliver product experiences that feel magical and meaningful. As a leader of strategic innovation programs for Intuit’s Design, Innovation and Growth team, her job is to make messy problems simple. By embedding with product teams she ensures each program goes beyond a clear story and makes a tangible impact on the product. Amanda splits her time between San Francisco, CA and Sun Valley, ID. She is happiest growing food in her garden, cooking and exploring the world with her husband and daughters. Follow her on Twitter: @amandamogrady.

‘Til Retirement Do Us Part?

[email protected], [email protected] | Amanda Stockwell, Cory Lebson
post authorAmanda Stockwell

Amanda Stockwell
Amanda Stockerll helps companies understand who their users are and what they need, how that ties into the company's business goals, and how to use that information to craft a better experience for their users. She's been in user experience since 2008 and has worked at growing start-ups, giant corporations, and lots of places in-between, tackling everything from interaction design to market research.

post authorCory Lebson

Cory Lebson
Cory Lebson (@corylebson), author of The UX Careers Handbook (CRC Press, 2016), has been a user experience consultant for over 20 years. He is the Principal and Owner of Lebsontech LLC, a successful user experience consulting firm he established in 1997. Lebsontech is focused on user research and evaluation, user experience strategy, UX training, and mentoring. Cory also speaks frequently on topics related to UX career development, user experience, user research, information architecture, and accessibility.  He has been featured on the radio and in addition to his recent book, has published a number of articles in a variety of professional publications. Cory has an MBA in marketing and technology management, as well as an MA in sociology and a BS in psychology. Cory is a past president of the User Experience Professionals Association (UXPA) International and is also a past president of the UXPA DC Chapter.

The Simplicity Cycle: Soda, Swordsmen, and Road Maps

[email protected] | Dan Ward
post authorDan Ward

Dan Ward
Dan Ward is the author of F.I.R.E.: How Fast, Inexpensive, Restrained and Elegant Methods Ignite Innovation (HarperBusiness, 2014) and The Simplicity Cycle: A Field Guide To Making Things Better Without Making Them Worse (HarperBusiness, 2015). Prior to launching Dan Ward Consulting, he served for more than 20 years as an acquisition officer in the US Air Force, where he specialized in leading high-speed, low-cost technology development programs and retired at the rank of Lieutenant Colonel. For more information please visit thedanward.com and follow the author on Facebook and Twitter

In Conversation with Sergio Nouvel

[email protected] | Danny Bluestone
post authorDanny Bluestone

Danny Bluestone
Danny is the Founder and CEO of Cyber-Duck, a leading full service digital agency. Inspired by fusing creative, technical, and marketing expertise into a superior user experience, he established the agency in 2005. Now, they work internationally with global brands including Cancer Research Technology, The EU, and Arsenal FC. Leading Cyber-Duck, Danny continues to refine their accredited design process, drawing on lean and agile management methodologies, alongside creative R&D. He enjoys sharing expertise with enterprise, UX, and technology communities, including the UKTI, UX London, and UXPA. His digital insights have been featured in UX Magazine, Econsultancy, and Smashing Magazine.

5 Elements of Omni-Channel User Experiences

[email protected] | Danny Bluestone
post authorDanny Bluestone

Danny Bluestone
Danny is the Founder and CEO of Cyber-Duck, a leading full service digital agency. Inspired by fusing creative, technical, and marketing expertise into a superior user experience, he established the agency in 2005. Now, they work internationally with global brands including Cancer Research Technology, The EU, and Arsenal FC. Leading Cyber-Duck, Danny continues to refine their accredited design process, drawing on lean and agile management methodologies, alongside creative R&D. He enjoys sharing expertise with enterprise, UX, and technology communities, including the UKTI, UX London, and UXPA. His digital insights have been featured in UX Magazine, Econsultancy, and Smashing Magazine.

What Happens When Kids Can Hack Physical Play?

[email protected] | Josh Tyson
post authorJosh Tyson

Josh Tyson
Josh Tyson is the co-author of the first bestselling book about conversational AI, Age of Invisible Machines. He is also the Director of Creative Content at OneReach.ai and co-host of both the Invisible Machines and N9K podcasts. His writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, The New York Times, Observer, SLAP, Stop Smiling, Thrasher, and Westword. 

How to Perform Your Own Lean Mobile Usability Testing

[email protected] | Greg Nudelman
post authorGreg Nudelman

Greg Nudelman
Greg Nudelman is a UX Designer, Strategist, Speaker, and Author. For over 20 years, he has been helping his Fortune 100 clients like Cisco, IBM, and Intuit to create loyal customers and generate $100s of millions in additional valuation. A veteran of 35 AI projects, Greg is currently a Distinguished Designer at Sumo Logic, creating innovative AI/ML solutions for Security, Network, and Cloud Monitoring. Greg presented 120+ keynotes and workshops in 18 countries and authored 5 UX books and 24 patents. His latest book, “UX for AI,”  is shipping May 13, 2025. More info at: https://UXforAI.com.

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