From Content Audit to Design Insight

Chris Detzi is an accomplished user experience professional with over 15 years of experience spanning design, user research, and business strategy. He’s lead a number of large design and research programs throughout his career as both a consultant and employee of Fortune 500 companies. Chris has also successfully built and integrated design teams into organizations and has a deep appreciation for what it takes to achieve success. His professional interests lie in design strategy, design research, and information design, though he’s also an award winning Information Architect.

Prior to joining EightShapes, Chris worked at telecom Sprint-Nextel, where he built user experience teams and integrated design techniques into the organization. He also lead many large-scale customer facing and internal redesign efforts, including several web self-service applications and customer care systems used by both customers and support teams.

These experiences, along with Chris’ collaborative and diplomatic style, led him to facilitate the workshop Difficult Conversations in Creative Environments with Dan Brown at the 2009 IA Summit.

Later in 2009, Chris published the article "The Content Conundrum" on boxesandarrows.com. The article generated more discussion than any other article in the magazine that year, and was called a “game changer” by experts in the field. Follow Chris' ongoing exploration of the the intersection between Content Strategy and Information Architecture on the EightShapes blog.

Chris joined Eightshapes in November of 2007 to lead a range of projects and initiatives for the company and looks forward to helping the company grow and shaping the user experience design practice. In his spare time Chris enjoys mountain biking, golfing, and spending time with his wife, and three incredibly energetic children.

Interesting UX Resources and a Snapshot of the Job Market

[email protected] | UX Magazine Staff

UX Magazine Staff
UX Magazine was created to be a central, one-stop resource for everything related to user experience. Our primary goal is to provide a steady stream of current, informative, and credible information about UX and related fields to enhance the professional and creative lives of UX practitioners and those exploring the field. Our content is driven and created by an impressive roster of experienced professionals who work in all areas of UX and cover the field from diverse angles and perspectives.

Designing Search: Entering the Query

[email protected] | Tony Russell-Rose

Tony Russell-Rose

I am currently director of UXLabs, a UX research and design consultancy specialising in complex search and information access applications. Before founding UXLabs I was Manager of User Experience at Endeca and editor of the Endeca UI Design Pattern Library, an online resource dedicated to best practice in the design of search and discovery experiences. Prior to this I was technical lead at Reuters, specialising in advanced user interfaces for information access and search. And before Reuters I was R&D group manager at Canon Research Centre Europe, where I led a team developing next generation information access products and services. Earlier professional experience includes a Royal Academy of Engineering fellowship at HP Labs working on speech UIs for mobile devices, and a Short-term Research Fellowship at BT Labs working on intelligent agents for information retrieval.

My academic qualifications include a PhD in human-computer interaction, an MSc in cognitive psychology and a first degree in engineering, majoring in human factors. I also hold the position of Honorary Visiting Fellow at the Centre for Interactive Systems Research, City University, London.

I am currently vice-chair of the BCS Information Retrieval group and chair of the IEHF Human-Computer Interaction group.

Wicked Problems: New book from Jon Kolko available free online

[email protected] | Jon Kolko

Jon Kolko
Jon Kolko is Vice President of Consumer Design at Blackboard; he joined Blackboard with the acquisition of MyEdu, a startup focused on helping students succeed in college and get jobs. Jon is also the Founder and Director of Austin Center for Design. His work focuses on bringing the power of design to social enterprises, with an emphasis on entrepreneurship. He has worked extensively with both startups and Fortune 500 companies, and he's most interested in humanizing educational technology. Jon has previously held positions of Executive Director of Design Strategy at Thinktiv, a venture accelerator in Austin, Texas, and both Principal Designer and Associate Creative Director at frog design, a global innovation firm. He has been a Professor of Interaction and Industrial Design at the Savannah College of Art and Design, where he was instrumental in building both the Interaction and Industrial Design undergraduate and graduate programs. Jon has also held the role of Director for the Interaction Design Association (IxDA), and Editor-in-Chief of interactions magazine, published by the ACM. He is regularly asked to participate in high-profile conferences and judged design events, including the 2013 Cooper-Hewitt National Design Awards. He has taught at the University of Texas at Austin, the Center for Design Studies of Monterrey, in Mexico, and Malmö University, in Sweden. Jon is the author of three books: Thoughts on Interaction Design, published by Morgan Kaufmann, Exposing the Magic of Design: A Practitioner's Guide to the Methods and Theory of Synthesis, published by Oxford University Press, and Wicked Problems: Problems Worth Solving, published by Austin Center for Design. His fourth book, Well Designed: How to use Empathy to Create Products People Love will be published by Harvard Business Review Press in November, 2014.

UX Reviews: Which one? How long?

[email protected] | Frances Miller

Frances Miller

Frances has ten years experience as Principal User Experience designer in user experience (UX) design agencies with clients in a range of industries including Finance, Insurance, Travel, Education, Natural Resources, and Government at PTG Global. She has worked on many UX projects, gathering requirements and designing and testing UX design for websites, complex applications, mobiles and tablets.

In the past, Frances has also has also worked in strategic and business planning, communications and marketing, and now works with businesses to align their digital strategy with business outcomes. She likes the challenge of tackling the new and complex and has worked on feasibility projects for startups and has scoped large, multi-faceted projects.

Win a Collection of Useful Prototyping Tools

[email protected] | UX Magazine Staff

Better Use of Paper in UX Design

[email protected] | Marcin Treder

Marcin Treder

Marcin Treder, UXPin CEO, is a design enthusiast that literally lives for creating the best user experience possible. After years working as a UX Designer and UX Manager he focused on his own start-up, UXPin, which provides tools for UX Designers all over the world. Marcin has written for Smashing Magazine, .Net Magazine, DesignModo, and SpeckyBoy, and also enjoyes blogging and tweeting (@uxpin, @marcintreder).

Cognition & The Intrinsic User Experience

[email protected] | Jordan Julien

Jordan Julien

Jordan's been a freelance experience strategist for the past 5 years, working with organizations across North America. He's in the process of establishing Hostile Sheep, a boutique experience lab created to help organizations produce better digital products and services. He's worked with brands like Coke, Nike, BMW, Canadian Olympic Committee, HP, GE, Ford, Canadian Tire, Kraft, Telus, P&G and Diageo. He's worked with agencies like Critical Mass, Razorfish, W+K, TAXI, Trapeze, Ogilvy One, Proximity/BBDO, Cheil, JWT, and others. Follow Jordan on Twitter or connect with him on LinkedIn.

Visual Design and Usability Yellow Brick Road

[email protected] | Tammy Guy

Tammy Guy
Tammy Guy is the founder of a visual design and usability consulting firm focused on strategic brand planning, creative direction and diffusion of user experience problems by applying design theory and usability best practices in a rapidly changing Web environment. Her firm provides consulting services (e-commerce solutions, mobile apps and tablet experience) to clients from various industries such as fashion retail, commodity retail, pharmaceutical, insurance, financial services, social networking and others. Services include product evaluation, strategy and planning, creative development and direction and usability consulting. With more then 16 years of experience, Tammy previously worked as the Creative Director at LivePerson, Inc. and was a Design Group Manager at the Hertz Corporation where she art-directed all aspects of graphical application development for all customer facing websites. In addition, Tammy has been a frequent guest speaker with the Nielsen Norman Group for the past few years, teaching visual design and usability workshops. She also teaches similar design and usability courses with General Assembly in New York City.

Landing Page Optimization for More Profitable Experiences

[email protected] | Chris Goward

Chris Goward

Chris Goward was one of the first people to look at online content and say, “You Should Test That!” From that revelation he founded WiderFunnel—the full-service marketing optimization agency that pioneered landing-page and conversion rate optimization methods for companies such as Google, Electronic Arts, Iron Mountain, and BabyAge.com.

Chris is a top-rated speaker and keynote at conferences and seminars globally, like Search Engine Strategies, PubCon, Search Marketing Expo, European Conversion Summit, eMetrics, and Conversion Conference, where he evangelizes how marketers should test and gain insights about their messages and websites.

Chris began his first digital marketing consultancy in 1994, and he has led online and offline response strategies for ad agencies DDB, TBWA, and Cossette. He developed the LIFT Model and Kaizen Method in response to the traditional agencies’ flawed mentality: “Win industry awards regardless of client results.”Today, his marketing optimization system is helping some of the world’s most successful websites lift their leads, sales, and revenue by double- and triple-digit percentages.

An entrepreneur at heart, Chris has also launched numerous businesses since
his early childhood candy bar arbitrage venture, including the Rockit Roller human-powered scooter, a graphic design and signage company, an online jewelry business with his wife, and a web design consultancy. He is currently a founding member of the Global Conversion Alliance and is an advisor to startups like Unbounce.com. Marketing Magazine named him as a “Top 30 Under 30” in 2004.

When Chris is not planning conversion strategies for WiderFunnel’s clients or on the road speaking, he can found hitting the ski slopes with his wife and daughters, cheering on the Vancouver Canucks, or trying to grow parsley in his office.

UX Testing and Cultural Preferences

[email protected] | Joe Doveton

Joe Doveton

Joe Doveton is a highly experienced internet marketing professional whose interests and experience encompass Web Analytics and Usability/MVT, Digital Display advertising, SEO/SEM and Web Publishing. He is currently the Head of Client Services and MVT expert at Oban Multilingual, a UK-based specialist agency which developed the leading cultural/international testing tool GlobalMaxer. Create more culturally-sensitive user experiences by joining Joe at his session on “Going Global: Cultural Drivers to Conversion” at Conversion Conference West 2012, March 5-6, in San Francisco, California.

Using Salience to Guide User Decision-Making

[email protected] | Colleen Roller

Colleen Roller
Colleen Roller has over a decade of experience in making websites easy to use. One of her primary interests is in Decision Architecture - designing websites for user decision-making that increases customer satisfaction and achieves business objectives. She is a published writer on this topic, with articles appearing in UXmatters and the QRCA Views Magazine. She has also presented to corporate audiences such as Bank of America, Fidelity and VistaPrint, as well as for the Usability Professionals Association and as an invited speaker at Bentley University. She is forever fascinated with the workings of the human mind, and with the art and science of designing for it.

Are You Saying “No” When You Could Be Saying “Yes” in Your Web Forms?

[email protected] | John Ekman

John Ekman

John Ekman is the founder and CEO of Conversionista! He is regarded as a Swedish authority on Conversion Rate Optimization. According to John, a Conversionista is someone deeply and crazily passionate about improving Conversion Rates. John has a long history in the optimization of online businesses going back to 1996. John will be presenting a session on “What Have E-tailers Learned from Retailers? Absolutely Nothing!” at Conversion Conference West 2012, March 5-6, in San Francisco, California.

Must-Attend Sessions for UX Professionals at ConvCon West 2012

[email protected] | Jeremiah Lee Cohick

Jeremiah Lee Cohick

Jeremiah Lee Cohick is a software developer with a design and product background. He currently works at Fitbit helping developers make the world a healthier, happier place. He can be reached on Twitter @JeremiahLee.

Convenience

[email protected] | Ari Weissman

Ari Weissman
Ari Weissman is a Senior Experience Architect and project team lead at Different Solutions in Sydney, Australia. He completed a degree in Engineering-Psychology from Tufts University with a focus in cognition, perception, and mechanical engineering. Ari's experience includes design for both digital and brick and mortar environments spanning a variety of industries including finance, media, education, healthcare, and award winning US federal government sites, on both the client and consultant side of projects.

Designing Experiences for Young Kids

[email protected] | Avi Itzkovitch

Avi Itzkovitch

Avi (@xgmedia) is the owner of IoT News Network, an independent resource for the Internet of Things. He is a longtime interactive and web design professional with thirteen years of experience. The author of Design-It-Yourself: Web Sites (Rockport Publishers, 2003), Avi has published several articles about user experience, he is an avid enthusiast of technology and is often invited to speak about emerging design and UX trends. Avi is currently working as an Independent UI/UX Consultant at his studio, XG Media.

The State of HTML5 Video

[email protected] | Jeroen Wijering

Jeroen Wijering

Jeroen Wijering is the creator of the successful JW Player, which has generated millions of downloads since its release in 2005. In 2007 he co-founded LongTail Video, focusing on a full-fledged online video service that includes encoding, delivery, syndication and advertising.

Messification: Why Games Should Be Designed to Be Games First

[email protected] | John Ferrara

John Ferrara
John Ferrara has worked in in user experience design since 1999, designing interfaces for websites, desktop applications, and video games. Since 2006 he's been with Vanguard, and before that did significant work for Unisys and General Electric. He's been a forceful advocate for closer connections between UX and game design at the IA Summit, EuroIA, and Games for Health. He’s the author of the new book Playful Design: Creating Game Experiences in Everyday Interfaces, published by Rosenfeld Media. His nutrition education game Fitter Critters was a top prizewinner in the Apps For Healthy Kids contest, sponsored by Michelle Obama's Let's Move! campaign. Before entering the professional world, he earned bachelor's and master's degrees in communications. Feel free to follow John on Twitter at @PlayfulDesign.

Breaking Through the Glass

[email protected] | Rob Le Quesne

Rob Le Quesne

Rob works as a design consultant at Fjord London. His background combines interactive installation design and film. After college, He was a co-founder of the ground-breaking multimedia collective Antirom in London, before working at Razorfish in London and Milan. He co-founded thebigspace, to focus on digital design solutions that exist in the physical space. His focus lies in designing digital experiences for physical spaces. At Fjord, Rob manages the delivery of projects across the entire ecosystem of digital touchpoints. Having spent 10 years in Milan, Italy, Rob returned to London intent on applying the 'slow food' philosophy to digital design.

Wireframing in Powerpoint? It Works!

[email protected] | Andreas Wulf

Andreas Wulf

Andreas Wulf is the owner of Wulfsoft, a software company located the lovely city of Münster, Germany. He holds a Master's Degree in Information Systems and has a background in designing and developing large software systems for the financial industry.

How Chief Customer Officers Are Driving Change

[email protected], [email protected] | Paul Hagen, Forrester Research

Paul Hagen

At Forrester, Paul leads research on customer experience strategy (B2C and B2B), organizational design and culture, and customer experience leadership structures including the Chief Customer Officer and Chief Experience Officer position. Secondary areas of focus include CRM, voice of the customer, and customer experience measurement.

Forrester Research
Forrester Research, Inc. (Nasdaq: FORR) is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology. Forrester works with professionals in 19 key roles at major companies providing proprietary research, customer insight, consulting, events, and peer-to-peer executive programs. For more than 26 years, Forrester has been making IT, marketing, and technology industry leaders successful every day. For more information, visit forrester.com.

Announcing UX Magazine’s New Jobs Board

[email protected] | UX Magazine Staff

App Review: Weathermob – Express How You Feel About the Weather

[email protected] | Sachendra Yadav

Sachendra Yadav

I lead Accenture Studio for Experience Design. With a diverse background and passion for the many ways people interact with technology, my expertise lies in creating intuitive and desirable experiences that utilize deep insight into user behavior and psychology.

Say hi on Twitter @sachendra

Raising the Bar for Mobile Standards

[email protected] | Megan Geyer

Megan Geyer
Megan Geyer is an experience design professional dedicated to ensuring that all audiences of any experience or engagement are represented throughout the conception, design, and implementation of that service, product, or model. As a Lead Experience Architect at NTT DATA, Megan has worked on a variety of projects including cross-channel audience research and strategy projects, global iPad research initiatives, enterprise iPad design standards projects, and employee communication strategies for internal grassroots political activism programs. Previous to joining NTT DATA, Megan managed end-to-end user experience design projects for a number of online experiences including consumer-facing websites. Her career experience spans industries including non-profit, pharmaceutical/ health and wellness, financial, nutrition, education, and music & entertainment. Megan is a member of the NYC Usability Professionals Association. She holds a Bachelor’s degree in Psychology from Rutgers University. Megan also enjoys playing a variety of games in her free time including console games, MMORPGs, and card games.

Trend Guide for 2012 CES

[email protected] | UX Magazine Staff

Paying Attention: The Most Valuable Skill in UX Research

[email protected] | Juliette Melton

Juliette Melton

Juliette Melton is a design researcher based at IDEO in San Francisco. Her work has spanned a broad range of practices including education leadership, public health research, and digital publishing.

Juliette holds an MEd from the Technology, Innovation, and Education program at the Harvard Graduate School of Education.

When she's not focusing on design research you'll often find her doing portrait photography or chopping vegetables.

5 Practices for Securing User Confidence

[email protected] | Toby Boudreaux

Toby Boudreaux
Toby Joe Boudreaux is Partner and CTO at Control Group, a creative technology company. Toby has deep experience in consumer-facing software, interactive marketing, product development, and user-experience. He has written and edited several books on iPhone programming, PHP development and Adobe scripting. He’s also a noted expert on Mac tablets, desktops, mobile devices, kiosks, iOS, Android— and in his own words, “all web stuff.”

Desire Is A Universal Language

[email protected] | Nathan Hendricks

Nathan Hendricks

Nathan Hendricks’ experience has taught him that there is no excuse for a lousy brand. As chief creative officer at LPK, he holds the organization’s creative teams to this standard, working toward the vision that every brand has the potential to make a powerful and positive difference for the people it serves.

In his over ten years with LPK, Nathan has sought to understand and explain the intangible force behind creativity, cultivating its growth in others. It’s a pursuit that has benefitted some of the world’s most recognizable consumer brands. Whether restaging leading global shampoo brands or redesigning LPK’s collaborative experience, his leadership has transformed the company into more than a just a place where people go to work. It is an environment where designers’ talents and curiosities are nourished, and where clients can count on exceptional results.

Nathan is devoted to placing LPK at the front of design’s unfolding future and has enacted forums for creatives at all levels of LPK to collaborate on best practices and thought leadership. His contributions have ensured that LPK remains an unparalleled resource for creativity, a place where divergent thinking meets professionalism, and where designers can be prolific and dedicated to their craft.

Nathan holds a bachelor’s degree in industrial design from The Ohio State University with a major in visual communications.

Decision Architecture: Designing for Decision-Making

[email protected] | Colleen Roller

Usability Testing Includes Users as Stakeholders

[email protected] | Mary Brodie

Mary Brodie
Mary has been designing and producing user experiences for over 15 years in the Web and mobile spaces. For the past 7 years of freelancing (her company name is Gearmark), she has become highly familiar with Agile methodologies and how UX fits into the process. Her projects range from creating visions to collaborating with her clients to make small, yet valuable, incremental changes that meet business or technology goals.

Well-Traveled Websites

[email protected] | John Yunker

John Yunker

John Yunker (@johnyunker) is a leading expert on web and content globalization and author of the book The Art of the Global Gateway: Strategies for Successful Multilingual Navigation. He writes the popular blog Global by Design and is co-founder of Byte Level Research.

Getting to Know Machine Learning

[email protected] | Huyen Tue Dao

Huyen Tue Dao

Huyen Tue Dao is a developer with Universal Mind. Coming from a background of Computer and Electrical Engineering at the University of Maryland, she has spent the last several years working on applications for web, desktop, and mobile, ranging from independent to enterprise projects. In the last few years she has started speaking at developer conferences as part of her enthusiasm and love for the community.

Yes, Experience Can Be Designed

| Elias Parker

Towards an Ethics of Persuasion

[email protected] | Stephen P. Anderson

Stephen P. Anderson
Stephen P. Anderson is a speaker and consultant based out of Dallas, Texas. He spends unhealthy amounts of time thinking about design, psychology and leading intrapreneurial teams—topics he frequently speaks about at national and international events. Stephen recently published the Mental Notes card deck, a tool to help businesses use psychology to design better experiences. He’s also writing a book on "Seductive Interactions" that will explore this topic of psychology and design in more detail. Prior to venturing out on his own, Stephen spent more than a decade building and leading teams of information architects, interaction designers and UI developers. He’s designed Web applications for businesses such as Nokia, Frito-Lay, Sabre Travel Network, and Chesapeake Energy as well as a number of smaller technology startups. Stephen likes to believe that someday he’ll have the time to start blogging again at PoetPainter.com

Winning Approval in Design Presentations

[email protected] | Ron George

Ron George
I've been in the design business for over 15 years and specialize in NUI (Natural User Interfaces). I worked in the consumer space designing software for Microsoft and most recently designing professional software for Bloomberg. I have presented at CHI and hold over 20 design patents. I am currently writing a book about Designing Modern Interfaces, but it is going very slowly.

Raise Your Voice

[email protected] | Alan Tifford

Alan Tifford
Alan Tifford is a mobile experience design leader with 15 years experience. He's designed 5-star productivity apps for iOS and Android for Intuit, which have been profiled in numerous reviews, books, and magazines. He is the lead designer for TurboTax SnapTax, the mobile industry’s first ever start-to-finish tax preparation application for the iPhone and Android, reinventing the way people do their taxes. He focuses his energy on driving innovation and design thinking for complex projects from ideation to implementation. He's known as a problem solver and inventor with 9 patents and 20 pending in the areas of financial management and tax preparation.

Eye Tracking: Best Way to Test Rich App Usability

[email protected] | James Breeze

James Breeze

James Breeze has a Masters of Organizational Psychology and his goal is to improve people's lives through improved design and usability of things. He runs Objective Asia and Eye Tracking consultancy in Singapore and SE Asia. Objective Asia was set up in Feruary 2013 and is a subsidiary of Objective Digital, a UX consultancy in Sydney, Australia. An eye tracking evangelist, he is also a Tobii Eye Tracker partner in Asia Pacific.

Objective Asia is SE Asia's only customer research consultancy sepcialising in Eye Tracking to uncover people's conscious and unconscious experiences in online and mobile UX and Usability Testing. We work in Telecommunications, Banking and Finance, Travel, Government and many more industries. Objective Asia also apply these methods in Shopper Research and Market Research in retail and FMCG contexts.

The History of Information

[email protected] | Alex Schleifer

Alex Schleifer
Alex is CEO of Sideshow , an award winning creative agency. You can read his blog here.

5 Sketching Secrets of Leonardo Da Vinci

[email protected] | Brian Sullivan

Brian Sullivan
Brian Sullivan is the Usability Principal at Sabre. He is the founder of the Big Design Conference. He has been working in UX for over 10 years. He lives in Texas with his wife, son, and cat (who owns them all).

Introducing the Reviews Section in UX Magazine

[email protected] | Jonathan Anderson | UX Magazine

Jonathan Anderson | UX Magazine

I am a tech-focused jack of all trades and the editor-in-chief of UX Magazine. I'm also the author of Effective UI: The Art of Building Great User Experience in Software, published by O'Reilly Media. Through its partnership with UX Magazine, I am also a senior advisor to Didus, a recruiting and career development company focused on user-centered professionals. As well, I'm engaged as the Managing Director, Product Strategy & Design for Dapperly, a fashion-oriented software product startup, and am the Principal of First Day, a small private equity and consulting company. From 2005 to 2009, I helped found EffectiveUI, a leading UX strategy, design, and development agency focused on web, desktop, and mobile systems.

I’ve been fortunate to participate in work that’s on the leading edge of user-centered strategy and design, customer experience, and software development. Everything is converging around an increased attention to the quality of user experiences, around web-enabled or web-like software, and around technologies that can create unified experiences across multiple platforms, devices, and applications. I’ve built on my experience at UX Magazine, EffectiveUI, and in writing my book to undertake a major project to find ways to make dramatic improvements to the user-centered field and to increase the perception of user-centered design, research, and technology as being core strategic values.

My work can be very hard to explain because what I do day-to-day is extremely varied since my role is usually to be a jack-of-all-trades. If I’m performing any one job function this week or month, it’s always in the broader context of fulfilling the needs of that business (whatever they might be) and in the even broader context of the private equity holding and management activities of First Day.

My primary value has been to be an adaptable, fearless, fast-learning manager of and versatile resource to a large number of small businesses, where I hold the line in diverse functions while the companies are too small to hire specialized professionals for any given part of their business. This means I’ve had my hands in almost every aspect of starting, growing, and managing a small business, including finance, accounting, legal, management, HR, marketing/brand, PR, IT, resource management, facilities, general operations, corporate governance, project management, product development, change management, and many others.

Win Free User Testing

[email protected] | UX Magazine Staff

Understanding Social Computing

[email protected] | Mads Soegaard

Mads Soegaard
I'm currently editor at Interaction-Design.org. Until recently, I've worked at The Danish National Technological Institute working with research in industry. Until March 2000 I was one of three partners in Csite.com, a web development company of about 11 people. It went out of business in 2009. I've worked in the eBusiness Think Tank of Daimler in the corporate headquarters in Berlin (DaimlerChrysler Financial Services). I've worked as a lecturer at the Department of Information and Media Studies at the University of Aarhus. I've been a PHD student at the Department of Computer Science at the University of Aarhus and spent a semester in Paul Dourish's research group at University of California at Irvine. I've spent six months at University of Tasmania's School of Psychology. I lived six months in Paris while working at La Maison du Danemark. I spent one back-breaking year in the Danish infantry back in '95. I lived one year in Gladstone, Manitoba, Canada, back in '92-'93.

4 Strategies for Working With Designers Without Killing Each Other

[email protected] | Hana Schank

Hana Schank
Hana Schank has been in Information Architecture for 14 years. She began her career at Andersen Consulting where she designed an award-winning interactive training program, and went on to work on designing the first website for CBS News. As the first hands-on Information Architect at OgilvyInteractive, Hana helped to establish a detailed documentation methodology and information architecture process which led to successful engagements for several clients who were designing and building sites for the first time. In her role as Director of Information Architecture at Zentropy Partners, she developed an IA process for the global organization, as well as leading the information architecture development for a range of high profile clients. Hana founded Collective User Experience in 2003, and now oversees all IA and UX work in addition to working directly with a range of clients to help make their web sites and applications more usable. Hana and several of the team members from CollectiveUX blog about IA in the real world at beautifulbutdumb.blogspot.com. She has finally broken down and started tweeting @hanaschank. Hana lives in Brooklyn, NY.

Designing Apps for Kids

[email protected] | Karina Ibarra

Karina Ibarra
Karina is a User Experience Consultant working in her own company Arquinauta, a strategy consulting company for web and mobile design. On august 2011, Arquinauta released on iOS app called ABCKit, to teach kids the alphabet in Spanish.

Facilitating Effortless Discovery of Content for Teaching

[email protected] | Method, Inc.

Method, Inc.
Method is an integrated design firm focused on the entire customer journey: delivering outstanding experiences through products, services, and brands.We collaborate to create extraordinary solutions that drive business value for our clients and improve their customers’ lives. Our clients are best described as owners of progressive, era-defining brands, including Google, Comcast, MoMA, Samsung, Nordstrom, Microsoft, Time Warner Cable, TED, the BBC, and many others. The team that designed the new TeachingChannel.org includes: Baykal Askar, Katie Beneicke, Ben Fullerton, Derek Hunt, Paul Miller, Mario Porto, and Mark Roudebush.

Retrospective on the Design and Philosophy of Firefox

[email protected] | Alex Faaborg

Alex Faaborg
Alex Faaborg is a principal designer at Mozilla, where he focuses on the visual and interactive design of Firefox. He also contributes to Mozilla Labs, which explores the next stage in the evolution of the Web and its long term future. He has extensive experience in artificial intelligence, user interface design, and cognitive science and is a graduate of the MIT Media Laboratory.

The Evolution of Fail Pets

[email protected] | Sean Rintel

Sean Rintel
I help people understand communication and technology. My research focuses on how the affordances and constraints of communication technologies interact with language, social action, and culture. My teaching focuses on facilitating students’ discovery of the practical strategic opportunities for making principled choices across a range of communication contexts.

My specialisation is in the relationship between technology and practices of interaction and social presence. I have investigated videochat, Instant Messaging, online forums, and other platforms in contexts ranging from the personal to the institutional.

I am especially interested in how people deal with trouble arising from communication technology, ranging from design difficulties, through operational problems, to the separation of interactional perspectives. My interests also extend to social media strategy, internet culture, and social representations of communication technologies. I am also interested more broadly in language and social interaction, especially strategic interaction, persuasive presentations using slideware and video, and interpersonal interaction.

Framework for Designing for Multiple Devices

[email protected] | Sachendra Yadav

Sachendra Yadav

Say hi on Twitter @sachendra

Authoring Content Directly on the iPad

[email protected] | Christopher Roosen

Christopher Roosen
I am a Principal UX, Usability Consultant and Axure trainer with 10 years experience in exploring complex UX problems, engaging users, developing strategy and designing multi-channel solutions.

I specialise in mobile, apps and transactional systems. I focus on delivering measurable and radical improvements to usability, user experience and engagement by:
- Focusing on both needs and delights
- Simplifying complex business processes and technology
- Identifying influential (and often latent) requirements
- Prototyping Axure based interactive wireframes early
- Testing with end users often
- Delivering concepts via an Agile UX framework

I have consulted with some of the largest and most innovative companies in Oceania, including Westpac, Optus, Telstra and News Digital Media. Recent projects include:

- UX design for www.therocks.com.au - Created a modern and engaging experience for a frontline Sydney cultural icon.
- UX design for a complex business portal - A year-long project to create a usable and high performance transactional system.
- Founding member and Principal UX Designer for Demibooks Inc (www.demibooks.com), creators of the world’s first iPad-based tool for creating interactive books.

I am the Founder of Cognitive Ink, which offers cutting edge UX consulting and business analysis support as well as hands on Axure training at all levels. Cognitive Ink is also one of the few Axure Approved trainers has delivered Axure courses in Australia and New Zealand for four years across hundreds of training sessions.

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