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Dana Chisnell

UsabilityWorks

Dana has helped hundreds of people make better design decisions by giving them the skills to gain knowledge about users. She’s the co-author, with Jeff Rubin, of Handbook of Usability Testing Second Edition. (Wiley, 2008) Visit Dana’s website at usabilityworks.net or follow her on Twitter @danachis.

Beyond Task Completion: Flow in Design

Contextual User Studies, Emotion, Flow and Immersion, Interaction Design, Product design, Psychology and Human Behavior, Usability

In flow, the experience is rich and deep, and helps users be productive and highly creative.

Article by Dana Chisnell

October 7, 2011

13 min read

Pleasant Things Work Better

Customer Experience, Design, Emotion, Form design, Mobile Applications, Nomenclature, Onboarding, Product design, Psychology and Human Behavior, Simplicity, Usability, Visual Design

With the principle of “make it pleasant, make it pleasing,” products can make users smile.

Article by Dana Chisnell

January 25, 2011

10 min read

Beyond Frustration: Three levels of happy design

Apple, Design, Design Theory, Emotion, Human factors, Usability, Web, Web 2.0

It’s not enough to just be usable—products actually have to make people happy.

Article by Dana Chisnell

June 16, 2010

12 min read