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The Agentic Design Stack  |  UX is the future of AI
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Season 7—Spring 2026  ·  13 episodes  ·  Through-line: the human architecture of institutional change
Contributing Author

Dana Chisnell

UsabilityWorks
Dana Chisnell

Dana has helped hundreds of people make better design decisions by giving them the skills to gain knowledge about users. She's the co-author, with Jeff Rubin, of Handbook of Usability Testing Second Edition. (Wiley, 2008) Visit Dana's website at usabilityworks.net or follow her on Twitter @danachis.

Contributions to UXM

7 pieces
1
Class of 2011

Beyond Task Completion: Flow in Design

2
Class of 2011

Pleasant Things Work Better

3
Class of 2010

Beyond Frustration: Three levels of happy design

4
Class of 2010

Review of the New UX Book "Remote Research"

5
Class of 2010

Are You Designing or Inspecting?

6
Class of 2010

Where Do Heuristics Come From?

7
Class of 2010

What You Really Get From a Heuristic Evaluation