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The Agentic Design Stack  |  UX is the future of AI
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Season 7—Spring 2026  ·  17 episodes  ·  Through-line: the human architecture of institutional change
Boring AI
is Good AI
Gordon
Why AI Scaffolding
Matters More than Use Cases
Flowers · S6
Decentralized
AI is the Future
Goertzel
Canonical
Knowledge is Key
DosSantos
What AI as
Cheap Prediction Means
Gans
Cheap Prediction,
Expensive Change
Goldfarb
Folk Law &
Fax Machines
Pahlka
Inside The
Infinity Machine
Mallaby
Crisis Is
Your Opening
Nitze
The Confabulation
Machine
Ratliff
No Strategy
Without Vision
Evergreen
When Agents Have
Wallets, Trust Is Currency
Cohen Freue
Nuclear Fusion,
No Power Lines
Frankle
The Checklist Your
Deck Is Missing
McMillan
Knowing Before
Doing
Hasbe
The Pyramid Was
Always Wrong
Barzun
Structure Before
Features
Schwartz
Selling to
Machines
Scheibenreif
What Agentic
Orchestration Actually Means
Hosts ← Latest
Fellows › Megan Burns
Contributing Author

Megan Burns

Principal Analyst
Megan Burns

Megan Burns is a Principal Analyst at Forrester Research, serving customer experience professionals. She is a leading expert on measuring customer experience, benchmarking a company's ability to deliver great customer experience, estimating the ROI of customer experience improvements, and getting executives to actively participate in the customer experience transformation.

Contributions to UXM

2 pieces
1
Class of 2013

Four Steps to Customer Experience Maturity

2013-11-11◆ Class of 2013
2
Class of 2011

6 Disciplines for Reaching Customer Experience Maturity

2011-10-01◆ Class of 2011