UX Magazine

Defining and Informing the Complex Field of User Experience (UX)
Article No. 1246 May 29, 2014

The Influence of iOS 7 and Designing for Mobile in an Omnichannel World

Digital design paradigms are shifting faster than ever before. In less than a decade, we have moved from point-and-click to skeuomorphism to flat design. This pace of change impacts designers who need to keep up with ever-changing standards, companies that have to manage increasing fragmentation and updates across platforms, and it also affects customers who have to process and adopt novel patterns while seeking familiarity in the tools that they use. In an omnichannel, ever-evolving world, how can designers manage all of this disruption?

As we look forward to what’s next in Apple’s iOS 8, we can learn from the influence that iOS 7 has had on driving mobile interface design. iOS 7’s shift to flat design has impacted both the design of new services and how existing ones are updated. Although flatness predates iOS 7 with Windows’ first mainstream introduction of the flat look in 2012, now that Apple has adopted a flat design language, they’ve created the benchmark for a new aesthetic style, which is shaping customer expectations.

Windows Surface Nokia Lumina 930

Left: Windows Surface - Right: Nokia Lumia 930

While there’s a desire to embrace the “new” and stay up-to-date with current standards, there needs to be a balance between maintaining the brand’s unique design language as well as ensuring consistency across channels as the market gets more saturated and complex experiences across devices become fragmented. Despite iOS 7’s new design language, Apple’s latest updates on the Mac OS have yet to embrace flat design, which introduces discrepancies between desktop, tablet, and mobile.

iPad, Mac, and iPhone

Messages App on iPad, Mac, and iPhone

Changing design aesthetics play a significant role in shaping user perception and, in turn, how one designs for these users. As new design styles are made mainstream, they provide us with completely new capabilities, from how we communicate and manage information to how we present ourselves and interact with others. These capabilities lead to the mass adoption and participation in a newly shared visual language.

In the digital world, design is an always-evolving and never-ending project. Once a design language becomes widespread, that same design is continuously iterated upon. When designing for a brand that spans several touchpoints—such as a bank, which offers their services at ATMs and through the web, mobile, and tablet—it's important to consider how design can flow seamlessly across device types, while retaining nuanced system-specific components. With the proliferation of devices, designing services through the lens of the device type is no longer an efficient or scalable design strategy. In a device-agnostic era where users adopt multiple devices and operating systems—and expect brand consistency across touchpoints—digital design now requires a holistic approach to take users' disparate multi-platform lifestyles and create one, seamless experience.

Instagram cross-platform

Left: Instagram iOS 7, September 2013 - Center: Instagram Windows Phone, November 2013 - Right: Instagram Android V5.1, March 2014

An effective design strategy must account for all of the different platforms and touchpoints it spans. In fact, this is what iOS 7 is setting Apple up to do, similar to how Microsoft’s Metro design guideline helped create consistency across their portfolio of products.

An effective design strategy must account for all of the different platforms and touchpoints it spans

With the advent of a new design aesthetic comes unexpected patterns of change, such as the speculation that Apple's iOS 7 look and feel will allow Apple to reach beyond their products, touching a wider portfolio of digital devices, like in-car dashboards and smart watches.

But, how should other brands balance their distinct languages with the interaction and visual paradigms of the platforms they are accessible on?

There is certainly no obligation to adopt the “flat” look, but designers must place their users at the center of visual design decisions. Given the impact of Apple on design standards at large, it’s important to take into account what users are accustomed to and expect to see in order for the service to feel current and intuitive.

In big or small ways, good design improves people’s lives. It helps them do what they need to do with greater ease and delight. As designers this is our goal: to always strive to create engaging and useful experiences. Creating a design strategy that remains cohesive as users toggle between devices and touchpoints will help keep users engaged, consistently deliver value, and build a coherent experience for your brand.

Illustration of cross-platform devices coutesy Shutterstock.

ABOUT THE AUTHOR(S)

User Profile

Nour Diab Yunes is an Interaction Designer at service design consultancy, Fjord (part of Accenture Interactive). With a background in visual design, she takes a user-centered approach to designing across mediums.

Add new comment

Comments

12
12

iOS7 was only released in 2013 yet Windows Phone 7 was released in 2010, how then does Apple influence flat design three years after Microsoft has implimented it in their mobile OS in 2010 and in Windows 8 in 2012???

25
29

Apple created a benchmark, my ass. Maybe for clueless morons.

27
41

wow ! great article thanks for sharing .............i must will try to do ...........

63
43

I think you've mistaken iOS 7 with Windows Phone 7 which launched in 2010

33
28

I have to agree. Apple was *not* the first to leave skeumorphism behind for a flat experience.