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New and Emerging Technologies

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How to improve customer experience by mapping the current state of the business and adopting a growth mindset.

Current State vs. Future State: Innovating your Customer Experience and Increasing Productivity
  • The challenges caused by the pandemic force businesses to rethink their customer experience and invest in strategic planning.
  • To start, it’s necessary to analyze the current state, identify weaknesses, and focus on inclusive knowledge management to find opportunities to improve the organization.
  • Some of the most common inefficiency problems include non-utilized talent and extra processing.
  • Improve customer experience and productivity by looking for cumulative, connected or capacity insights.
Read the full article to learn more about innovating customer experience and why its necessary.
Share:Current State vs. Future State: Innovating your Customer Experience and Increasing Productivity
7 min read

Five questions to answer when building your omni-channel customer experience.

Share:Are You Ready to Give Your Customers an Omni-Channel Experience?
6 min read

As it stands today, consumption of content is at an all-time high, and it’s on its way upwards.

Share:Bingewatch Culture: Netflix, UX and the slow demise of moderation
7 min read

All the winners have been chosen! Take a look.

Share:Announcing Winners of the 2016 UX Magazine Awards!
6 min read

To architect the experiences of tomorrow, you must first design the interactions of today.

Share:The Future Is Near: 13 Design Predictions for 2017
14 min read

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