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New and Emerging Technologies

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Current State vs. Future State: Innovating your Customer Experience and Increasing Productivity

  • Business Value and ROI, Customer Experience, New and Emerging Technologies

How to improve customer experience by mapping the current state of the business and adopting a growth mindset.

IDEAS IN BRIEF
Current State vs. Future State: Innovating your Customer Experience and Increasing Productivity
  • The challenges caused by the pandemic force businesses to rethink their customer experience and invest in strategic planning.
  • To start, it’s necessary to analyze the current state, identify weaknesses, and focus on inclusive knowledge management to find opportunities to improve the organization.
  • Some of the most common inefficiency problems include non-utilized talent and extra processing.
  • Improve customer experience and productivity by looking for cumulative, connected or capacity insights.
Read the full article to learn more about innovating customer experience and why its necessary.
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Are You Ready to Give Your Customers an Omni-Channel Experience?

  • Business Value and ROI, Content and Copy, Customer Experience, Design, Internal Company Dynamics, Mobile Applications, Mobile Technology, New and Emerging Technologies, Ubiquitous Computing

Five questions to answer when building your omni-channel customer experience.

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Bingewatch Culture: Netflix, UX and the slow demise of moderation

  • Analytics and Tracking, Behavioral Science, Consumer products, Content Strategy, Customer Experience, Design, Entertainment and Humor, Form design, New and Emerging Technologies, Persuasive Design, Product design, Psychology and Human Behavior

As it stands today, consumption of content is at an all-time high, and it’s on its way upwards.

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Announcing Winners of the 2016 UX Magazine Awards!

  • Accessibility, Business UX Leaders, Consumer products, Design, Design for Experience Awards, Design Tools and Software, E-commerce, Global Products and Localization, Government and Public Services, Healthcare, Information Design and Architecture, Interface and Navigation Design, Internal Company Dynamics, Internal Company Systems and Intranets, Marketing and Brand, Mobile Applications, Mobile Technology, New and Emerging Technologies, Personal and Professional Development, Personas, Presentations, Product Releases and Redesigns, Prototypes, Research Methods and Techniques, Software, Team Dynamics, Technology, Technology for the Common Good, The Business of UX, Usability, UX Magazine

All the winners have been chosen! Take a look.

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The Future Is Near: 13 Design Predictions for 2017

  • Artificial Intelligence, Design, Gestures, Human factors, Interaction Design, Mobile Applications, New and Emerging Technologies, Technology, Technology for the Common Good, Touch

To architect the experiences of tomorrow, you must first design the interactions of today.

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