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New and Emerging Technologies

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Shaping Future Interactions: AI, Ethics, and Robo-Utopia

  • Artificial Intelligence, Conversational Design, Defining AI, New and Emerging Technologies, Technology, UX Magazine, UX World Changing Ideas

There is no more significant time to be a designer than the present and no greater reward than creating something new and contributing to the betterment of others, but this also comes with a huge responsibility. As new and emerging technologies evolve at an unprecedented pace, we must ask ourselves: if this pace continues to accelerate, what challenges will we face?

Article by Nour Diab Yunes
IDEAS IN BRIEF
Shaping Future Interactions: AI, Ethics, and Robo-Utopia
  • The article proves that collaboration across fields of design, science, engineering, and technology is necessary to create a progressive future.
  • Bias in AI algorithms reflects societal biases and intersectional-centered approaches are necessary to prevent unfair consequences.
  • Advances in technology have allowed us to enhance our physical and cognitive skills, and we are entering a ‘post-human condition’ where our very identity as human beings is being redefined.
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9 min read

3 Ways ChatGPT is a Lot Like Galaxy Quest

  • Artificial Intelligence, Defining AI, New and Emerging Technologies, Personas, UX Magazine

Discover the potential and pitfalls of generative AI against a surprising backdrop: Galaxy Quest.

Article by Robb Wilson
IDEAS IN BRIEF
3 Ways ChatGPT is a Lot Like Galaxy Quest
  • In the article, the author draws a parallel between ChatGPT and elements from the iconic film Galaxy Quest, finding remarkable similarities.
    • Just like the aliens in Galaxy Quest, GPT has learned from a massive knowledge base, but it doesn’t really know anything.
    • GPT has been exposed to some of the same biases that the film skewers. It will require a lot of dedicated effort by designers and users to strip the bias out of LLMs.
    • In the film, aliens need humans’ help. Despite their expertise in creating technical marvels, they lack the creative abilities needed to use them. The same holds true for AI: it needs humans to guide it and tell it what to do.
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6 min read

5 Reasons to Embrace the Generative AI Hype

  • Artificial Intelligence, Defining AI, New and Emerging Technologies, UX Magazine

Generative AI is making headlines, in the literal sense.

Article by Julia Anderson
IDEAS IN BRIEF
5 Reasons to Embrace the Generative AI Hype
  • While some fear generative AI and see it as competition to human effort, it can be used as a collaboration tool.
  • The author describes five ways to adopt generative AI to benefit from it:
    • Use it as a tool for rapid ideation and, therefore, inspiration for creating.
    • Facilitate knowledge management that allows humans to test limitless possibilities AI generates.
    • Personalise experience for customers for building relationships with them.
    • Unload from routine tasks – making time for more sophisticated tasks.
    • Practice collective intelligence – generative Ai is being trained on millions of interactions with people making it a powerful “copilot” in various activities.
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5 min read

Does Conversational AI Do Magic?

  • Artificial Intelligence, Conferences, New and Emerging Technologies, Technology, UX Magazine

What will the AI future look like – bright and easily manageable or dark and full of risks? Discover the various perspectives of the European Chatbot & Conversational AI summit speakers.

Article by Anna Gregorczyk
IDEAS IN BRIEF
Does Conversational AI Do Magic?
  • The author shares insights on the risks, and opportunities of AI technologies as well as success stories and lessons learned from the second edition of the European Chatbot & Conversational AI summit.
  • The golden thread leading the summary is the future of AI implementation shown through the prism of various experts in the field.
  • The speakers talk about different industries that will be hugely influenced by AI technologies – medicine, business, insurance, personal assistance services, and more.
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4 min read

AI as an ideation tool: Dall-E outdoor baby carriage

  • Artificial Intelligence, Consumer products, Design, Design Tools and Software, New and Emerging Technologies, Sketching, UX Magazine

UX designer Asbjørn Mejlvang shows how to use Dall-E, an AI system that generates realistic visuals from a description given, to reach your design goals.

Article by Asbjørn Mejlvang
IDEAS IN BRIEF
AI as an ideation tool: Dall-E outdoor baby carriage
  • The author gives a brief example of how to use Dall-E, an AI system that can produce art and realistic visuals from a description given in plain language, as a tool in the brainstorming process.
  • According to the author, the process of AI ideation is as simple as that:
    • Write a sentence.
    • Go through generated visuals.
    • Choose a direction to get the most accurate realization of your idea.
    • Receive generated variations from the selected output.
  • Traditional ideation process versus AI ideation process – the article covers how to combine them to get the best result in the most efficient way.
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2 min read
AI as an ideation tool

Current State vs. Future State: Innovating your Customer Experience and Increasing Productivity

  • Business Value and ROI, Customer Experience, New and Emerging Technologies

How to improve customer experience by mapping the current state of the business and adopting a growth mindset.

Article by Jonathon Hensley
IDEAS IN BRIEF
Current State vs. Future State: Innovating your Customer Experience and Increasing Productivity
  • The challenges caused by the pandemic force businesses to rethink their customer experience and invest in strategic planning.
  • To start, it’s necessary to analyze the current state, identify weaknesses, and focus on inclusive knowledge management to find opportunities to improve the organization.
  • Some of the most common inefficiency problems include non-utilized talent and extra processing.
  • Improve customer experience and productivity by looking for cumulative, connected or capacity insights.
Read the full article to learn more about innovating customer experience and why its necessary.
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7 min read
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