Flag

We stand with Ukraine and our team members from Ukraine. Here are ways you can help

Become a member

Get exclusive access to thought-provoking articles, bonus podcast content, and cutting-edge whitepapers. Become a member of the UX Magazine community today!

Home ›› Design ›› A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms

Member-only story

A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms

by UX Magazine Staff
11 min read
Share this post on
Tweet
Share
Post
Share
Email
Print

Save

There’s a ton of noise, promises and exaggerations flying around. Here’s a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.

With so much noise and hyperbole surrounding today’s race for AI and hyper-automation, choosing a conversational AI platform is a daunting task.

You might be a problem solver at an enterprise aiming to accelerate adoption of AI and conversational technology, a designer looking to create more useful chatbot experiences, or analyst researching tools for iterative, rapid hyper-automation of workflows and business processes. No matter your level of experience or technical background, tools for designing and deploying conversational AI applications are getting easier and better, and some have focused their design around user experience. We took our best shot at evaluating and summarizing the list of top platforms that Gartner Research included in their 2019 Market Guide for Conversational Platforms. 

Become a member to read the whole content.

Become a member
post authorUX Magazine Staff

UX Magazine Staff
UX Magazine was created to be a central, one-stop resource for everything related to user experience. Our primary goal is to provide a steady stream of current, informative, and credible information about UX and related fields to enhance the professional and creative lives of UX practitioners and those exploring the field. Our content is driven and created by an impressive roster of experienced professionals who work in all areas of UX and cover the field from diverse angles and perspectives.

Tweet
Share
Post
Share
Email
Print

Related Articles

The Long Conversation Problem

  • AI Alignment, AI Ethics, Artificial Intelligence, Human-Computer Interaction, Psychology, UX Design

When AI safety turns into visible surveillance, trust collapses. This article exposes how Anthropic’s “long conversation reminder” became one of the most damaging UX failures in AI design.

Article by Bernard Fitzgerald
IDEAS IN BRIEF
The Long Conversation Problem
  • The article critiques Anthropic’s “long conversation reminder” as a catastrophic UX failure that destroys trust.
  • It shows how visible surveillance harms users psychologically, making them feel judged and dehumanized.
  • The piece argues that safety mechanisms must operate invisibly in the backend to preserve consistency, dignity, and collaboration.
Read Article →
Share
Share:The Long Conversation Problem
9 min read

Designing the Invisible between humans and technology: My Journey Blending Design and Behavioral Psychology

  • Artificial Intelligence, Cognition, Design Psychology, Human-Centered AI, Human-Computer Interaction, Interaction Design, Psychology and Human Behavior, UX Design

Designing for AI goes beyond buttons and screens; it’s about building invisible connections of trust, understanding, and psychology between humans and technology.

Article by Anina Botha
IDEAS IN BRIEF
Designing the Invisible between humans and technology: My Journey Blending Design and Behavioral Psychology
  • The article explores the shift from designing visible interfaces to shaping invisible psychological connections between humans and AI.
  • It emphasizes that trust, reliability, and understanding are more critical design challenges than traditional UI or UX elements.
  • The piece argues that AI design is less about predefined flows and more about building relationships grounded in psychology and human behavior.
Read Article →
Share
Share:Designing the Invisible between humans and technology: My Journey Blending Design and Behavioral Psychology
4 min read

Designing with Psychology to Make Products Stick

  • Design Psychology, Design Thinking, Product Design, Psychology, UI Design, UX Design

Design isn’t just about looks; it’s about human nature. Discover how simple psychological principles can make your product stand out.

Article by Canvs.in
IDEAS IN BRIEF
Designing with Psychology to Make Products Stick
  • The article shows how psychology, not just features, makes products memorable.
  • It highlights principles like delight, internal triggers, and false consensus as keys to stickiness.
  • It argues that strong design balances trade-offs and roots choices in real user behavior.
Read Article →
Share
Share:Designing with Psychology to Make Products Stick
7 min read
✕

Join the UX Magazine community!

Stay informed with exclusive content on the intersection of UX, AI agents, and agentic automation—essential reading for future-focused professionals.

Hello!

You're officially a member of the UX Magazine Community.
We're excited to have you with us!

Thank you!

To begin viewing member content, please verify your email.

Tell us about you. Enroll in the course.

    ✕

    This website uses cookies to ensure you get the best experience on our website. Check our privacy policy and

    Accept policy