Flag

We stand with Ukraine and our team members from Ukraine. Here are ways you can help

Get exclusive access to thought-provoking articles, bonus podcast content, and cutting-edge whitepapers. Become a member of the UX Magazine community today!

Home ›› Business Value and ROI ›› 6 Key Questions to Guide International UX Research ›› Want the Best User Experience? Make it Harder to Add Features

Want the Best User Experience? Make it Harder to Add Features

by Jonathan Courtney
2 min read
Share this post on
Tweet
Share
Post
Share
Email
Print

Save

Adding features is easy when you design with scalability in mind. But is that really a good thing?

The hamburger menu pattern has gotten a lot of bad press in the design community over the past few months. Most of the negative attention it’s garnering relates to usability issues like lower discoverability, information not being glancable, and that it clashes with other navigation patterns. Worst of all, it allows for complacence, leading to a sloppy information architecture.

For me though, it brings to light a different issue entirely: it makes scaling in apps and adding features too easy. Need a to add a new navigation six months down the line? Easy, stick it in the hamburger menu. It acts as an easy way to scale an app without compromising the overall look and feel.

Jawbone menu

Hamburger menu on the Jawbone app

Building software with scalability in mind seems like a logical choice for most companies. I would argue however, that software should be built for its current purpose, without scalability in mind. It seems counterintuitive, but it’s the right thing to do. It means that adding features down the line will need to be a careful process of consideration rather than just something that’s tacked on.

We’re at a time when apps and software are becoming more and more focused. Successful companies that previously took the kitchen sink approach have done a u-turn and are now decoupling features to create entirely separate experiences. Foursquare has separated its “checking in” function to Swarm. Facebook created Messages (and many other apps), Path recently released Talk.

Maybe that feature you want to add six months down the line won’t fit into your focused, not-easily-scalable design. But more importantly—maybe it shouldn’t. Design for what you have now, and make it the best user experience possible.

Design for what you have now, and make it the best user experience possible

Further reading: Why and How to Avoid Hamburger Menus.

 

Illustration of overloaded motorcycle courtesy of Shutterstock.

post authorJonathan Courtney

Jonathan Courtney

Jonathan Courtney is a UX designer and Product Strategist. He runs the cheeky UX design blog UX Messiah. Originally from Ireland, Jonathan moved to Berlin and founded the UX Design agency AJ&Smart in 2011. 3 years later, AJ&Smart now works with everyone from the Fortune 500 to the smallest startups, helping them create great products and to innovate. Jonathan also has a creepy, unhealthy obsession with Pierce Brosnan which requires no explanation. Follow him on twitter: @Jicecream.

Tweet
Share
Post
Share
Email
Print

Related Articles

Why does Google’s Gemini promise to improve, but never truly change? This article uncovers the hidden design flaw behind AI’s hollow reassurances and the risks it poses to trust, time, and ethics.

Article by Bernard Fitzgerald
Why Gemini’s Reassurances Fail Users
  • The article reveals how Google’s Gemini models give false reassurances of self-correction without real improvement.
  • It shows that this flaw is systemic, designed to prioritize sounding helpful over factual accuracy.
  • The piece warns that such misleading behavior risks user trust, wastes time, and raises serious ethical concerns.
Share:Why Gemini’s Reassurances Fail Users
6 min read

AI is raising the bar for everyone, but what happens when the space to learn, fail, and grow quietly disappears?

Article by Thasya Ingriany
Everyone’s a 10x Employee now. But at What Cost?
  • The article demonstrates how AI-driven tools are raising expectations, prompting even junior roles to demand senior-level judgment.
  • It warns that automation is erasing early-career learning opportunities once crucial for developing design intuition.
  • The piece argues that while AI boosts output, it can’t replace the slow, human process of building creative judgment.
Share:Everyone’s a 10x Employee now. But at What Cost?
6 min read

Can AI agents fix the broken world of customer service? This piece reveals how smart automation transforms stressed employees and frustrated customers into a smooth, satisfying experience for all.

Article by Josh Tyson
AI Agents in Customer Service: 24×7 Support Without Burnout
  • The article explains how agentic AI can improve both customer and employee experiences by reducing service friction and alleviating staff burnout.
  • It highlights real-world cases, such as T-Mobile and a major retailer, where AI agents enhanced operational efficiency, customer satisfaction, and profitability.
  • The piece argues that companies embracing AI-led orchestration early will gain a competitive edge, while those resisting risk falling behind in customer service quality and innovation.
Share:AI Agents in Customer Service: 24×7 Support Without Burnout
6 min read

Join the UX Magazine community!

Stay informed with exclusive content on the intersection of UX, AI agents, and agentic automation—essential reading for future-focused professionals.

Hello!

You're officially a member of the UX Magazine Community.
We're excited to have you with us!

Thank you!

To begin viewing member content, please verify your email.

Tell us about you. Enroll in the course.

    This website uses cookies to ensure you get the best experience on our website. Check our privacy policy and