- Customer Experience, Design, Design Theory, Usability, UX Education, UX Magazine
6 reasons why UX and documentation teams are stronger together
When UX writers and technical writers unite, content thrives
- No matter what position you have, creating successful end-to-end product solutions can’t happen unless you know your product from front to back — and everywhere in between.
- When UX content designers and technical writers team up, they access superpowers like:
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- Linking to supplemental resources seamlessly within any interface.
- Infusing our content with in-depth product awareness.
- Unifying language across product user interfaces and the resources that document them.
- Gaining valuable UX feedback upfront.
- Clarifying product functionality (and writing new features understandably the first time).
- Demonstrating the value of seamless content design.
- Collaborating with technical writers aligns UX and empowers them to dive deeper.
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- February 16, 2022
- Customer Experience, Design, Design Tools and Software, Mobile Applications, Mobile Technology, Usability, UX Magazine
Walk through the process of designing for hierarchy and learn its main challenges.
Case study: Category hierarchy
- Since choosing categories while filtering the content out can be complex and monotonous, it’s crucial to provide categories and subcategories in a visually appealing way.
- Tornike Kurdadze, Flutter Engineer at Netguru, found a solution for the eCommerce app with multi-levels (about 5 of categories)
- During testing and research, the author found that when creating hierarchical categories, there are several things to keep in mind:
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- Users should be able to see the path of his/her current selection
- Users should be able to return to the parent or any descendant category easily
- Child categories should be different from the parent one
- Users should not have to scroll a lot
- Users should be able to search with keywords
- The overall interface should be smooth and intuitive
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- February 9, 2022
- Behavioral Science, Design, Emotion, Human factors, Personal and Professional Development, Usability, UX Magazine
What is identity and how to define it?
How humans understand identity
- This article explores the different aspects of how a typical user understands concepts related to identity.
- In order to explicitly understand abstract terms like “identity”, Nima Kamoosi**,** Founder at Universal Identity, suggests looking closely at the following points:
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- Definitions (reiteration of the basic terms and concepts)
- Economic activities and mental models (our mental models have evolved with significant influence from the economic activities that help sustain us and our societies)
- Multi-identity (a person’s self-identity morphs depending on the context of the social circle or context it is embedded in)
- Identity as a tool (identity-related artifacts and tools)
- The ultimate goal of understanding the mental models of typical users is building intuitive identity systems and applications.
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- February 8, 2022
- Design, Design Theory, Emotion, Empathy, Psychology and Human Behavior
Empathy Building Ain’t Easy If You Do It Right
Stop Bastardizing Design with False Empathy
- For empathy to be a successful part of design, it can’t just be an external reflection, it must be an internal activity that leads to transformative action.
- Ovetta Sampson, principal design director at Microsoft, suggests considering 3 levels of empathy:
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- Cognitive/intellectual empathy – talking to people, writing down what they said and sharing photos and quotes to communicate what they heard.
- Emotional empathy – when you feel what people feel, as though their emotions were contagious.
- Compassion empathy or empathetic concern – something we should thrive for when building empathy.
- In order to build empathy in design, you need to decouple your experiences and your mental models associated with those experiences, from the product user.
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- February 3, 2022
- Customer Experience, Design, Design Theory, UX Education, UX Magazine
What can UX designers learn from stand-up comedians?
Five Lessons Every Experience Designer Сan Learn From Stand-Up Comedians
- As experience design continues to become more widely adopted and utilized by organizations of every size, experience designers are more likely to find themselves presenting their ideas to stakeholders.
- Many comedian techniques have special resonance in the realm of experience design.
- Become a UX comedian by taking these simple steps:
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- Don’t prepare too much content
- Start with a story
- Communicate value before asking for an investment
- Know how and when to improvise
- Bear in mind that different stakeholders respond to different approaches
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- February 1, 2022
- Customer Experience, Design, Usability, UX Education, UX Magazine
How to redesign an app and what is the purpose of doing a redesign?
How to Redesign an App: When to Do It and What to Start With
- Kateryna Mayk, a content specialist at a SaaS design agency who writes about UI/UX design, defines the purpose of doing a redesign and helps you know if its time for a redesign.
- Learn more about common reasons for an app redesign:
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- Outdated aesthetics
- Negative customer reviews
- Complex interface
- Rebranding
- If you do decide to redesign your application, you should think carefully about how to improve not only the appearance (UI) but also the feel of the application (UX).
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- January 27, 2022