- Design, Design Theory, Direct Observation Research, UX Education, UX World Changing Ideas
Chilling effects and data privacy.
Article by Joanna Ngai
Design Fictions
- Nowadays, people tend to change their online behavior because of the constant feeling of surveillance – this phenomenon is called the “chilling effect”. It affects all users, however, younger Internet users are more aware of their privacy navigation.
- Nothing is private now – every realm of human life stays on the Internet forever.
- Under such circumstances, the design’s future trajectory is not something the author is comfortable with. She advises always considering whether what you’re building helps increase sustainability while making design decisions.
- Technology should remain a tool, design should satisfy a need, and neither should cause a decrease in human agency by pandering to our primary instincts. According to the author, negative drawbacks are something a designer should always keep in mind.
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- December 29, 2022
5 min read
- Consumer products, Contextual User Studies, Customer Experience, Information Design and Architecture, Interaction Design, Product design, Product Releases and Redesigns, Usability, Voice & Natural Language
A case study on how Booking.com leveled up its UX through trial and error.
Article by Noa Barbiro
Introducing Voice Search Experience at Booking.com
- The author demonstrates the showcase of introducing a voice search experience at one of the global online travel companies – Booking.com.
- The article leads us through every stage of shipping a product using machine learning and a new UX and interaction:
- A product discovery process for user requirements led to the initial step in creating conversational interaction and prioritizing MVP features.
- After that, the team matched the list of software and algorithmic parts to either already-existing or yet-to-be-built capabilities.
- The next step is to establish a taxonomy of relevant user journeys and intents (actions we should support and map to the appropriate app screens and inputs).
- The design and initial interface for the app’s home screen were created as the final step to enable users to conduct any post-booking or search action using voice commands.
- There is always room for improvement when introducing an innovative experience. Constant work in research and development is a key to a smoother and more individualized experience through a better understanding of intents.
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- December 28, 2022
7 min read
- Agile and Iterative Process, Business UX Leaders, Design, Personal and Professional Development, Strategy, The rise of design, UX Education
Excellence is deliberate.
Article by Nate Schloesser
Designers, Excellence Is Not Accidental
- The author speculates on reaching excellence in design backing the arguments with his own experience of delivering product strategy for Internet and Screen Accountability software Covenant Eyes.
- Excellence in design is not something that comes to you naturally; it is deliberate and comes with effort.
- Excellence starts with mastering design skills through learning, making mistakes, and, eventually, making a habit of putting to work everything you’ve learned.
- In the pursuit of excellence, intelligent execution is an essential step. The author advises that you should always take into account the environment in which the plan is to be implemented. Also, you should have a thorough awareness of the framework and the organization you are working with.
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- December 27, 2022
6 min read
- Conversational Design, Data visualization, Design Theory, Human factors, Sketching, Strategy, UX Education, UX Magazine
Visualization of different ways of thinking about and solving complex problems.
Article by Houda Boulahbel
A linear thinker, a design thinker and a systems thinker walk into a bar…
- The author provides a vivid example to demonstrate the differences between various types of thinking — linear, design, and systems.
- Linear thinking divides the problem into smaller sections, addressing each one independently.
- The search for the best solution starts with the user’s needs and behavior in the search for design thinking.
- With a focus on interactions and relationships between things, systems thinking adopts a more comprehensive perspective.
- We place a lot of emphasis on linear thinking as a society. The author believes that the key to the most effective solutions lies within all three types combined.
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- December 22, 2022
3 min read
- Artificial Intelligence, Augmented Reality, Behavioral Science, Business UX Leaders, Conversational Design, Customer Experience, Data visualization, Defining AI, Design, Neurology, Neuroscience, Usability, UX Education, UX Magazine
The I in AI.
Article by Max Louwerse
How Cognitive Science and Artificial Intelligence Are Intertwined
- If we want to understand the mechanisms behind AI, cognitive science might come to the rescue.
- Artificial intelligence and cognitive science have surprising similarities.
- AI focuses on artificial minds with human minds as an example.
- Cognitive science focuses on human minds with artificial minds as an example.
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- December 21, 2022
4 min read
- Accessibility, Apple, Apple iOS, Consumer products, Contextual User Studies, Customer Experience, Data visualization, Design, Google, Information Design and Architecture, iPhone, Location-Based Services, Mobile Applications, Mobile Technology, Things UX People Like, Usability, Visual Design
A deep dive into the map apps rivalry.
Article by Peter Ramsey
Apple Maps vs Google Maps
- Apple and Google have battled for control of the map applications market for almost ten years. The article provides an illustration of the advantages and disadvantages of each app.
- The success of Google Maps can be explained by the following aspects:
- The breadth of data.
- Better сontextualization of data.
- Reliability partners for sourcing data.
- Accuracy of routes and shortcuts for pedestrians.
- Nevertheless, Apple has some strong features, especially when it comes to handling stressful situations (e.g. calming and very human narration, detailed parking location information).
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- December 21, 2022
7 min read