- Behavioral Science, Customer Experience, Design Theory, Emotion, Empathy
Customers don’t care what they’re worth to you. They want value from you. That’s what keeps them coming back to you and referring you.
- December 28, 2020
- Design, Design Theory, Form design, Interaction Design, Interface and Navigation Design, Usability
Micro-interactions provide feedback by users know the status of an interaction, like a loading bar. Helping users see real-time results give a sense of control.
- December 23, 2020
- Artificial Intelligence, Conversational Design, Customer Experience, Defining AI
Digital Transformation can seem daunting. How about a simple starting point? Do you want to improve the service you deliver without increasing staff?
- December 23, 2020
- Design, Psychology and Human Behavior, Reviews, Social Networking, UX Education
The so-called “campus meme” is certainly tried, but is it true?
- December 22, 2020
- Customer Experience, Design Theory, Development, Empathy, Human factors, Marketing and Brand
To achieve a profitable and growing business, you need happy customers. However, all too often, the voice of the customer gets lost in the process.
- December 17, 2020
- Agile and Iterative Process, Project Management, Prototypes, Requirements and Specifications, Research Tools and Software, Rich Internet applications, User Acceptance Testing
Just what are the differences between user stories and use cases? Don’t they have the same goals? But, user stories and use cases are not quite the same.
- December 15, 2020
