- Accessibility, Customer Experience, Decision Architecture, Design Theory, Human factors, Interaction Design, Product design
Parking apps manage inventory, unlock gates and process payments. When it works, you forget they’re even there.
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- February 4, 2021
- Content and Copy, Customer Experience, Interaction Design
Experience Principles are a powerful way to shape and steer a brand’s expression. They allow better, more relevant and coherent experiences along the entire user journey.
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- February 2, 2021
- Business Value and ROI, Content and Copy, Customer Experience, Design, Internal Company Dynamics, Mobile Applications, Mobile Technology, New and Emerging Technologies, Ubiquitous Computing
Five questions to answer when building your omni-channel customer experience.
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- February 2, 2021
- Artificial Intelligence, Automotive, Conversational Design, Customer Experience, Defining AI
Perhaps an easier way to illustrate what conversational AI is is to clarify what it’s not. Here are myths about conversational AI that you should expel from your mind.
Conversational AI represents a vast, emergent set of technologies obscured by layers of hype and misinformation. Here are some common myths:
- Conversational AI is just talking to machines.
- Business-minded people know enough to pick the best conversational AI platforms
- Conversational AI is an Add-On.
- Pre-trained bots are less work.
- You should start big.
- Automating current workflows is optimal
- Phones are outdated and irrelevant
- You need to hire a conversational AI expert.
- You can get to the next level with the system you already have.
- There is one platform to rule them all.
- This is like any other software buildout.
- You can do this alone.
- You can upload all your organization’s stored data and proceed to launch
- Your goal is to mimic humans
- This stuff is easy
In reality, successful implementation of conversational AI requires an ecosystem built for hyperautomation, where shared libraries of information and code-free design tools make high-level automation and continual evolution an everyday thing.
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- February 2, 2021
- Accessibility, Behavioral Science, Customer Experience, Design, Emotion, Empathy
Many people have realized that big organizations like Facebook should act more responsibly to avoid the consequences in court due to the way they treat user’s data.
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- February 1, 2021
- Artificial Intelligence, Behavioral Science, Business Value and ROI, Conversational Design, Customer Experience, Design, Development, Empathy, Employee Experience
The future of UX, CX, and EX are entwined in one big X … get ready.
UX Magazine has been at the forefront of experience design for more than 20 years. In that time, the very notion of UX has changed significantly. What was once the purview of a group of niche designers lobbying for a seat at the table with other business concerns, UX now exists at the intersection of customer experience management, employee experience, and the broader management of business and technology.
As technology continues to become more sophisticated and pervasive, experience design is something everyone should be thinking about. The COVID-19 pandemic has accelerated the move toward digital being the primary interface point between most consumers and businesses—a move that was already underway with advanced hyperautomation and AI-powered conversational interfaces becoming viable solutions. As we enter into the era of what Gartner calls “total experience” it’s the fundamental tenets of user-centered design that will best serve organizations and users of every stripe (both internal and external). We look forward to continuing our reporting from these frontlines.
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- January 27, 2021