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Interaction Design

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As we careen into the era of conversational AI and hyperautomation, closed systems create bad experiences that stifle innovation and opportunity

Article by Josh Tyson
Share:Open vs Closed: a Critical Question for Designing and Building Experiences
8 min read

In this article, we’ll look at how some top SaaS companies deflect user cancellations and keep churn rates in the green.

Article by Benjamin Brandall
Share:10 cancellation flow examples and why they work
14 min read

An exploration of the growing importance of voice user interfaces and the impact on information architecture

Article by Katie Richmond
Share:Is Voice UI the future of user experience design?
6 min read

Exploring the challenges of creating a secure login experience for those with impaired vision who are unfamiliar with technology.

Article by Matt Rae
Share:How Nina Oria-Loureiro Designed an Accessible Login Experience with Voice
7 min read

Ideas from Deloitte: How the next generation digital workplace will leverage technology to create personalized experiences for workers.

Article by Greg Vert
Share:Using Conversational AI to Make Humans Better at Work, and Work Better for Humans
11 min read

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