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Interaction Design

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As we careen into the era of conversational AI and hyperautomation, closed systems create bad experiences that stifle innovation and opportunity

Share:Open vs Closed: a Critical Question for Designing and Building Experiences
8 min read

In this article, we’ll look at how some top SaaS companies deflect user cancellations and keep churn rates in the green.

Share:10 cancellation flow examples and why they work
14 min read

An exploration of the growing importance of voice user interfaces and the impact on information architecture

Share:Is Voice UI the future of user experience design?
6 min read

Exploring the challenges of creating a secure login experience for those with impaired vision who are unfamiliar with technology.

Share:How Nina Oria-Loureiro Designed an Accessible Login Experience with Voice
7 min read

Ideas from Deloitte: How the next generation digital workplace will leverage technology to create personalized experiences for workers.

Share:Using Conversational AI to Make Humans Better at Work, and Work Better for Humans
11 min read

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