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E-commerce

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Coin Builds a Bridge, Can it Cross the Divide?

  • Customer Experience, Design, E-commerce, Input devices, iPad, iPhone, Mobile Applications, Mobile Technology, New and Emerging Technologies, Privacy and Data Security, Product design, Short News, Tablet, Technology, Twitter, Video

Coin, a smart credit card that promises to eliminate wallet-bulge, is an idea so smart it might help itself become obsolete.

Article by Elias Parker
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3 min read
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Which Retail Mobile Sites are à la Mode? Results from a UX study

  • Android, Apple, Apple iOS, Contextual User Studies, Customer Experience, Design, E-commerce, Interaction Design, iPad, Mobile Applications, Mobile Technology, Research Methods and Techniques, Short News, Tablet, Technology, Usability, User Acceptance Testing, User Adoption, User Reported Feedback, Web

A remote usability test of the tablet web experience of four major U.S. fashion brands shows that users like options, product info, and an easy-to-follow return policy.

Article by Sneha Kanneganti
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6 min read
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Three Design Team Leaders on the State of UX

  • Agile and Iterative Process, Analytics and Tracking, Apple, Business UX Leaders, Business Value and ROI, Consumer products, Customer Experience, Design, Development, E-commerce, Employee Experience, Gaming, Interaction Design, Interface and Navigation Design, Interviews, Marketing and Brand, Mobile Applications, Mobile Technology, New and Emerging Technologies, Personal and Professional Development, Privacy and Data Security, Product design, Product Releases and Redesigns, Project Management, Prototypes, Research Methods and Techniques, Tablet, Team Dynamics, Technology, The Business of UX, Usability, Vendor-Client Relationships, Working With Stakeholders, Workshops and Brainstorming

In interviews, the experience design leaders at Groupon, eBay, and Lumension share their views of UX and agree it still has some growing to do.

Article by Wayne Neale
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10 min read
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How Deceptive Is Your Persuasive Design?

  • Customer Experience, Design, Design Theory, E-commerce, Interface and Navigation Design, Persuasive Design, Psychology and Human Behavior, Technology

As put forth in his new book, Evil by Design, Chris Nodder argues that it’s acceptable to deceive users with persuasive design when it’s in their best interests.

Article by Chris Nodder
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5 min read
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Five Steps to Enterprise Gamification

  • Business Value and ROI, Customer Experience, Design, Design Tools and Software, Digital Publishing and eBooks, E-commerce, Emotion, Enterprise Products, Gaming, Interface and Navigation Design, New and Emerging Technologies, Privacy and Data Security, Product design, Psychology and Human Behavior

With gamification continuing to grow in popularity as a way to engage users, the new book Gamification at Work lays out the five steps of “player centered design.”

Article by Janaki Kumar
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7 min read
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Packaging as Media and the Future of Customer Experience

  • Augmented Reality, Customer Experience, Design, E-commerce, Global Products and Localization, Location-Based Services, Marketing and Brand, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Search, SEO, and SEM, Social Networking, Technology

The experience of shopping will change as emerging technologies alter the way products are packaged and presented to consumers.

Article by Bryan Goodpaster
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7 min read
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