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Direct Observation Research

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7 Actions that Earn User Trust

  • Content and Copy, Design, Design Tools and Software, Direct Observation Research, Facebook, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Location-Based Services, Marketing and Brand, Mobile Applications, Mobile Technology, New and Emerging Technologies, Privacy and Data Security, Product design, Psychology and Human Behavior, Research Methods and Techniques, Technology

When it comes to privacy issues, you need to build trust with users—here are seven actions that engender transparency and control.

Article by Ilana Westerman
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6 min read
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Participatory Design in Healthcare: Patients and doctors can bridge critical information gaps

  • Consumer products, Data visualization, Design, Direct Observation Research, Government and Public Services, Healthcare, Information Design and Architecture, Interaction Design, Interface and Navigation Design, New and Emerging Technologies, Personas, Product design, Product Releases and Redesigns, Prototypes, Research Methods and Techniques, Research Tools and Software, Sketching, Software, Software as a Service, Storytelling, Usability, User Acceptance Testing, User Reported Feedback, Working With Stakeholders

Designing with input from users is especially valuable when creating complex and critical products for patients and their doctors.

Article by Andrii Glushko
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6 min read
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Eight Lessons in Mobile Usability Testing

  • Analytics and Tracking, Android, Apple, Apple iOS, Contextual User Studies, Design, Design Tools and Software, Direct Observation Research, Human factors, Input devices, Prototypes, Psychology and Human Behavior, Research Methods and Techniques, Research Tools and Software, Tablet, Technology, Usability, User Acceptance Testing, Working With Stakeholders

User acceptance testing for mobile poses an array of challenges—here are some hard-won lessons on doing it right.

Article by Tania Lang
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9 min read
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The RITE Way to Prototype

  • Agile and Iterative Process, Business Value and ROI, Design, Design Tools and Software, Development, Direct Observation Research, Information Design and Architecture, Interface and Navigation Design, Product design, Project Management, Prototypes, Research Methods and Techniques, Research Tools and Software, Technology, Usability, User Acceptance Testing, User Reported Feedback, Wireframes, Working With Stakeholders

The RITE Method can be an effective way to integrate user testing and iteration for fast and fluid design.

Article by Jenny Shirey, Quynh Nguyen, Ann Charng
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4 min read
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Visual Balance and Weight Allocation for Usability

  • Content and Copy, Content Strategy, Design, Design Theory, Direct Observation Research, Human factors, Information Design and Architecture, Interface and Navigation Design, Usability, Visual Design, Web

Paying close attention to the visual path your website creates will reveal opportunities for reaching peak usability.

Article by Tammy Guy
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6 min read
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Creating Savvy and Sophisticated User Experiences through Personalization

  • Analytics and Tracking, Business Value and ROI, Content and Copy, Content Strategy, Contextual User Studies, Customer Experience, Data visualization, Design, Development, Direct Observation Research, Form design, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Mobile Technology, Personas, Product design, Product Releases and Redesigns, Prototypes, Research Methods and Techniques, Strategy, Technology, User Acceptance Testing, Web

User-centered designers and researchers now have the tools and techniques to deliver more personalized (and valuable) experiences than ever before.

Article by Matthew Fiore
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5 min read
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