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Direct Observation Research

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When it comes to privacy issues, you need to build trust with users—here are seven actions that engender transparency and control.

Article by Ilana Westerman
Share:7 Actions that Earn User Trust
6 min read
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Designing with input from users is especially valuable when creating complex and critical products for patients and their doctors.

Article by Andrii Glushko
Share:Participatory Design in Healthcare: Patients and doctors can bridge critical information gaps
6 min read
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User acceptance testing for mobile poses an array of challenges—here are some hard-won lessons on doing it right.

Article by Tania Lang
Share:Eight Lessons in Mobile Usability Testing
9 min read
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The RITE Method can be an effective way to integrate user testing and iteration for fast and fluid design.

Article by Jenny Shirey, Quynh Nguyen, Ann Charng
Share:The RITE Way to Prototype
4 min read
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Paying close attention to the visual path your website creates will reveal opportunities for reaching peak usability.

Article by Tammy Guy
Share:Visual Balance and Weight Allocation for Usability
6 min read
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User-centered designers and researchers now have the tools and techniques to deliver more personalized (and valuable) experiences than ever before.

Article by Matthew Fiore
Share:Creating Savvy and Sophisticated User Experiences through Personalization
5 min read
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