Article No. 1910 | March 31, 2021
In January 2020, news of COVID-19’s approach was building like a looming storm. That the pandemic was coming seemed clear, but when it would arrive, where it would appear, and how bad it would be, nobody could yet predict. To think back on how we “prepared”—as individuals, organizations, and communities—is a lesson in hindsight. Who could have imagined the new vocabulary, behaviors, and habits we’d all acquire in one short year?
Article No. 1870 | December 29, 2020
As 2020 comes to an end (yay) there’s no reason you can’t finish it off on a positive note by taking some steps to put in place an improved B2B customer experience plan across your business.
Article No. 1767 | June 4, 2020
The difference between "remove" and "delete," and how to ensure your user understands.
Article No. 1607 | April 21, 2016
Two-minute surveys are a quick and flexible tool you can use to include all of your business users and all of your market in your user research.
Article No. 1578 | February 15, 2016
Whether users conceptualize the content as a “paper” document, “website,” or “electronic” document with assumed capabilities is a critical UX inquiry.
Article No. 1573 | February 2, 2016
When users are accustomed to using a pattern, even a minor change in that pattern can be very expensive in performance terms.
Article No. 1567 | January 15, 2016
Prototyping facilitates rapid iteration and fail-fast (and learn-fast) experimentation, and helps the whole product team push technical limits.
Article No. 1443 | May 28, 2015
Modal dialogs have become a ubiquitous feature of mobile web design, but designers need to put more thought into when to use them, and when to leave them out.
Article No. 1418 | April 1, 2015
The creation of an online marketplace for single-origin coffee leads to some realizations about the connections between design thinking and innovation.
Article No. 1392 | February 17, 2015
Want to make change within your organization? Use your design skills internally to create a better workplace.
Article No. 1348 | November 24, 2014
The 2014 international Design for Experience awards program, presented by UX Magazine, is now accepting applications and recommendations.
Article No. 1346 | November 18, 2014
Some key experience design insights into the sharing economy gleaned from a ride-along study of Uber users in San Francisco.
Article No. 1338 | November 4, 2014
A thoughtful examination of empathy in life and in the context of design reveals that empathy is not merely about receiving, but also about giving.
Article No. 1333 | October 27, 2014
Developing mobile apps for the healthcare sector comes with a very different set of challenges that require a focused approach.
Article No. 1331 | October 22, 2014
An excerpt from Studying and Designing Technology for Domestic Life from Morgan Kaufmann looks at strategies for conducting in-home studies with children.
Article No. 1312 | September 23, 2014
In an excerpt from her new book, How to Transform Your Ideas into Software Products, Mint.com's founding engineering shows how strategic design can give your product an edge.
Article No. 1306 | September 12, 2014
The results of the Bottom Line Impact category of the Design for Experience awards highlight the importance of balancing business needs and user needs.
Article No. 1261 | June 25, 2014
Arrogance and seven other common mistakes can easily derail a design project. Avoid them all.
Article No. 1224 | April 21, 2014
Studying small groups of friends or family using your product in a familiar setting can yield qualitative insights that improve your user experience.
Article No. 1210 | March 27, 2014
Combining eye-tracking data with conventional usability studies can give you unparalleled insight into how to better guide user attention and refine their experience.
Article No. 1183 | February 5, 2014
Performing contextual inquiries with eye tracking can identify paint-points in user workflows and make a compelling case for change.
Article No. 1173 | January 17, 2014
Where open source software and brain-computer interfaces intersect, there are opportunities to revolutionize interaction design.
Article No. 1162 | December 19, 2013
A look at what 2014 might have in store for users and experience design practitioners.
Article No. 1149 | November 25, 2013
Creating a healthy ecosystem for your product or service to exist in allows it to thrive and rewards customers at every touchpoint.
