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Design Tools and Software

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5 techniques to minimize the support load of your design system

Article by Tony Walt
Reducing the Support Load of Your Design System
  • This article covers some techniques to minimize the support load of your design system that’ll also reduce the natural contact frequency with your consumers.
  • There are a few techniques we use to lower our support load:
    • Improve Documentation
    • Open Office Hours
    • Community Channels
    • Support Hub
    • Train System Advocates
  • These techniques might help you build a more informed system, have stronger advocacy from your consumers, and prevent some support issues altogether.
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6 min read
Reducing the Support Load of Your Design System

When less is usually — but not always — more

 

Article by Ed Orozco
Balancing Cognitive Load and Discoverability
  • The author explains how reducing cognitive load helps user interfaces seem easier to use.
  • The article covers:
    • Information Architecture & Cognitive Load
    • Staggered vs Flat Information Hierarchies
    • The case for a flat hierarchy
    • The case for a staggered hierarchy
  • Balancing cognitive load and information density requires a lot of skill and deep knowledge of your customer.
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3 min read
Balancing-cognitive-load-and-discoverability

Tips on how to champion HCD and design research to stakeholders and get them on board with all of your UX processes.

Article by Sara Fortier
How to Champion HCD and Design Research to Stakeholders
  • The article covers:
    • The importance of stakeholder management
    • Challenges to overcome with research resisters
    • Common objections to doing user research and how to respond
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8 min read
How to Champion HCD and Design Research to Stakeholders

With the start of Covid-19 two years ago, we at ABN AMRO Innovation set up a remote-first UX team from scratch. And guess what? It works! Here’s how we successfully went from zero to a team of seven.

 
Article by Martijn Zwart
The 3 Ingredients You Need to Set Up and Run a Remote-First UX Team
  • This article outlines the three ingredients you need to set up a remote UX team:
    1. Purpose
    2. People
    3. Process
  • Keeping the aspects above in mind can help you to deliver value and create products that people will actually use.
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14 min read
The 3 Ingredients You Need to Set Up and Run a Remote-First UX Team

At a time when designs are constantly changing, it is important that UI/UX designers understand and focus on the main principles of design. And information architecture might be just the thing to focus on.

Article by Alanna Bent
The Importance of IA in UX Design
  • When focusing on ways a user interacts with design, information architecture is one of the things you need to pay attention to.
  • The article covers:
    • Basis of Information Architecture within Design
    • Relevance of Information Ecology
    • Incorporation of IA in UX Designs
  • As UX designers, incorporating information architecture into your designs is vital in creating a positive user experience.
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5 min read
The-importance-of-IA-in-UX-design

Design tokens aren’t just something that you can easily retrofit into your existing wardrobe. They require an entirely new way of thinking and working. Learn how to start thinking in design tokens by completely changing the way you work with design systems.

Article by Mark Cianfrani
Design Token Thinking
  • Design tokens require an entirely new way of thinking and working.
  • Designers can be documenting their design system, but the documentation will always be a step behind their design file.
  • The author unpacks the idea of an alternative design system and names it “the way of the future.”
  • Design tokens need to become a primary method for how you talk about and interact with your design system, both internally and externally.
  • In the end, you can get a design system that is:
    1. Future proof
    2. Accessible
    3. Able to be easily changed.
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5 min read
Design token thinking

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