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Contextual User Studies

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The UX of Notifications | How to Master the Art of Interrupting

  • Behavioral Science, Contextual User Studies, UX Education

Stop frustrating your users. Invest in notification strategy instead.

Article by Swathi K.
IDEAS IN BRIEF
The UX of Notifications | How to Master the Art of Interrupting
  • As part of UX, notifications are key to leading the user to a better interaction with the product. Therefore, notification strategy should have a central role in UX design.
  • A good starting point is to create a user’s journey map and identify major pain points. This should serve to understand when and where notifications might be of help, rather than create confusion.
  • It’s a good practice to use a variety of notifications and provide the user with opt-outs so they don’t feel overwhelmed.
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7 min read

The Liminal Space Between Meaning and Emotion

  • Behavioral Science, Business Value and ROI, Contextual User Studies
This article explores how the liminal space between meaning and emotion came to be, and how designers can beat it by focusing on users.
Article by Jimmy Elias
IDEAS IN BRIEF
The Liminal Space Between Meaning and Emotion
  • To innovate well is to search for meaning behind the innovation first. This requires investing time into discovering what users need and think of unique ways to serve them and better solve their problems.
  • Emotions are widely misunderstood in UX design and often manipulation is used to predict user behavior. However, a much better approach to UX design is storyscaping, which aims at empowering users, rather than controlling them.

Read the full article to learn more about liminal space and how to apply this thinking to your design.

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6 min read

How We Listened to Our Users and Made a Better Product

  • Behavioral Science, Business Value and ROI, Content Strategy, Contextual User Studies, Customer Experience, Direct Observation Research, Empathy, Enterprise Products, Interaction Design
Three Tried and Tested Ways to Understand What Users Want
Article by Antonio Rotolo
IDEAS IN BRIEF
How We Listened to Our Users and Made a Better Product

Users may know their needs and problems but it can be difficult to articulate them. In this article, the author provides a brief exploration of some approaches that might be helpful.

  1. Analysing users’ behaviour and their interaction with the product.
  2. Talking to users
  3. Collecting feedback and conducting A/B testing to iterate from ideas.

Read the full article to learn how the founders at Ludwig used this approach on their product.

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5 min read

Law of diminishing returns, design and decision making

  • Behavioral Science, Business Value and ROI, Contextual User Studies, Design Theory, Research Methods and Techniques

How do you know if there’s still room for improvement?

Article by Sol Mesz
IDEAS IN BRIEF
Law of diminishing returns, design and decision making
How do you know if there is still room for improvement in the experiences you design?
  • The law of diminishing returns, a widely used concept in Economics that shows the relationship between investment (time, money, resources) and benefits can help Designers, UXers and Product Owners/Managers make better design, product and business decisions.
  • The Law of Diminishing returns is a bell curve:
    • Section 1 – curving upwards: is the fastest growing part of the curve, which means that efforts invested provide a more than proportional return.
    • Section 2 – leveling off: along this part of the curve we still see returns on our investment, and will keep decreasing as we approach section 3, as the curve becomes less and less steep.
    • Section 3 – curving downwards: here the slope starts to go down, meaning that our efforts stop having positive returns. This means it doesn’t make sense to keep investing (effort, resources, etc.).
  • Knowing how this curve works and where in the curve your problem lies is key so you don’t invest effort into something that doesn’t make sense to optimize. 

Read the full article to learn more about the different ways that the law of diminishing returns can be applied to design problems.

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5 min read

Behind the design: Building a seamless experience to request a ride for others

  • Automotive, Business Value and ROI, Consumer products, Contextual User Studies, Design, Interface and Navigation Design, Mobile Applications, Mobile Technology, Product design, Product Releases and Redesigns

A conversation with Lyft Product Designer Kyo Kim

Article by David Hildebrand
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14 min read
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