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Inclusivity is everywhere, and it is of utmost importance today. With every person wanting to feel included and appreciated, digital users want to feel welcome as well.
Conversations are bound to psychology. Here are 7 principles for getting started with conversational desgin.
Personas are great for ‘humanizing’ users. However, you shouldn’t rely on them to define what larger demographic or affinity groups—especially diverse ones—might want.
You don’t need to have a masters degree in counseling to be able to design like a therapist. Get people to tell stories and really listen.
The lack of cultural competence in conversational AI is a direct correlation to the inherent bias within it’s development.
We have gained empathy well, but it’s time to start applying it to meet human needs and desires.
