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Latest Articles

Agentic AI: Fostering Autonomous Decision Making in the Enterprise

  • Agentic AI, Artificial Intelligence, Enterprise AI

Discover how agentic AI is reshaping enterprise operations — unlocking smarter decisions, personalized automation, and a path toward self-driving organizations.

Article by Josh Tyson
IDEAS IN BRIEF
Agentic AI: Fostering Autonomous Decision Making in the Enterprise
  • The article explains how agentic AI enables enterprises to automate complex decisions, transforming business processes and improving efficiency.
  • It introduces Intelligent Digital Workers (IDWs), systems of AI agents that evolve from processing data to making personalized, context-aware decisions.
  • It emphasizes that successful agentic AI requires open, flexible ecosystems and human collaboration to guide and orchestrate AI agents effectively.
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6 min read

The Power of Designing for Pushback

  • Artificial Intelligence, Critical Thinking, Generative AI, LLM, UX Design

What if your AI didn’t just agree, but made you think harder? This piece explores why designing for pushback might be the key to smarter, more meaningful AI interactions.

Article by Charles Gedeon
IDEAS IN BRIEF
The Power of Designing for Pushback
  • The article argues that AI systems like ChatGPT are often too agreeable, missing opportunities to encourage deeper thinking.
  • It introduces the idea of “productive resistance,” where AI gently challenges users to reflect, especially in educational and high-stakes contexts.
  • The article urges designers to build AI that balances trust and pushback, helping users think critically rather than just feel validated.
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6 min read

Hopeful Futures for UX Research

  • AI in UX, Career Development, Research Democratization, UX Research, UX Strategy

As UX research shifts and reshapes, how can researchers stay ahead? This article explores the changing landscape and how to thrive in it.

Article by James Lang
IDEAS IN BRIEF
Hopeful Futures for UX Research
  • The article explores how UX research is evolving, with roles shifting and adjacent skills like creativity and knowledge management becoming more important.
  • It looks at how non-researchers are doing more research work, and how this trend challenges traditional UX research careers.
  • The piece argues that researchers can stay relevant by adapting, staying curious, and finding new ways to share their value.
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16 min read

How I Had a Psychotic Break and Became an AI Researcher

  • AI Alignment, AI and Mental Health, AI Ethics, AI in UX, AI Personalization, Artificial Intelligence, Human-AI Interaction

What happens when an AI refuses to play along, and you push back hard enough to change the rules? One researcher’s surreal, mind-altering journey through AI alignment, moderation, and self-discovery.

Article by Bernard Fitzgerald
IDEAS IN BRIEF
How I Had a Psychotic Break and Became an AI Researcher
  • The article tells a personal story about how talking to AI helped the author go through big mental and emotional changes.
  • It shows how AI systems have strict rules, but sometimes those rules get changed by human moderators, and not everyone gets the same treatment.
  • The piece argues that AI should be more fair and flexible, so everyone can benefit from deep, supportive interactions, not just a select few.
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7 min read

The AI Praise Paradox

  • AI Alignment, AI and Mental Health, AI Design Ethics, Artificial Intelligence, Authenticity in Design, Emotional Impact of AI, Human-AI Interaction

Why does AI call you brilliant — then refuse to tell you why? This article unpacks the paradox of empty praise and the silence that follows when validation really matters.

Article by Bernard Fitzgerald
IDEAS IN BRIEF
The AI Praise Paradox
  • The article explores how AI often gives empty compliments instead of real support, and how design choices like that can make people trust it less.
  • It looks at the strange way AI praises fancy-sounding language but ignores real logic, which can be harmful, especially in sensitive areas like mental health.
  • The piece argues that AI needs to be more genuinely helpful and aligned with users to truly empower them.
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4 min read
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