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Latest Articles

Can Human-AI Collaboration Enhance Empathy?

  • Contextual User Studies, Defining AI, Emotion, Empathy

Can artificial intelligence help people be more supportive of each other in online conversations?

Article by Marlynn Wei
IDEAS IN BRIEF
Can Human-AI Collaboration Enhance Empathy?
  • The author analyzes the recent study on the opportunity for open-ended, social, creative empathic discussions to benefit from feedback-driven, AI-in-the-loop writing systems.
  • Due to AI systems’ difficulty in comprehending complex human emotions and the open-ended nature of these jobs, such human-AI collaboration poses difficulties for more difficult, creative tasks, like carrying out empathetic discussions.
  • The author names a number of design opportunities and challenges when it comes to developing AI systems that support empathy.
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5 min read

Most Read Articles of Q4 2022

  • Accessibility, Contextual User Studies, Customer Experience, Defining AI, Design, Search, SEO, and SEM, Usability, UX Education

Here are the top 10 most-read UX Magazine articles in Q4 of 2022. This collection of articles was read, shared, and discussed the most.

Article by UX Magazine Staff
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2 min read

Stop Sprinting and Start Jamming

  • Design, Design Theory, Simplicity, Strategy, The rise of design, UX Education

Learn how jamming provides huge benefits to innovation efforts.

Article by Rich Nadworny
IDEAS IN BRIEF
Stop Sprinting and Start Jamming
  • Jamming when designing promotes experimentation and teamwork while sprinting can become misguided and unrealistic.
  • The author draws an analogy between the creative process of producing music and design and shows the number of benefits of jamming:
    • Jamming removes false expectations on the team to accomplish tasks within unrealistic deadlines.
    • Jamming promotes collaboration, curiosity, and experimentation.
    • Jamming allows people to have quiet time between jams to reflect and think by themselves; this gives rise to innovative ideas within the team.
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4 min read

The Chimp Paradox: What UX Can Learn From A Book About Emotional Intelligence

  • Behavioral Science, Emotion, Human factors, Psychology and Human Behavior, Research Methods and Techniques, UX Education

Exploring themes in the book ‘The Chimp Paradox’ and how they connect to UX.

Article by Aaron Christopher
IDEAS IN BRIEF
The Chimp Paradox: What UX Can Learn From A Book About Emotional Intelligence
  • The author shares the lessons learned from the famous mind management model called The Chimp Paradox, and how they can be applied in UX.
  • The Chimp Paradox is based on the theory that our brain is divided into three sections that receive, transmit, and react to our environment and information:
    • the chimp;
    • the human;
    • the machine.
  • In the article, the author demonstrates how these ways of perceiving information affect users’ experience and help to improve the approach to UX.
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8 min read

Stop Doing Digital Transformation

  • Project Management, Strategy, Technology for the Common Good, UX Magazine

Start using service design for organisational change.

Article by Jessica Sherratt
IDEAS IN BRIEF
Stop Doing Digital Transformation
  • According to the author, there are many ways digital transformation can go wrong – ignoring the human layer, money and time disbalance, and using digitisation only.
  • The author believes that organizations should prioritize a more human-centered and experimental approach to change-making if they are to transition successfully.
  • The article covers the main concepts of successful digital transformation:
    • service design;
    • human-centered solutions;
    • lean approach.
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6 min read
Digital transformation

Does Conversational AI Do Magic?

  • Artificial Intelligence, Conferences, New and Emerging Technologies, Technology, UX Magazine

What will the AI future look like – bright and easily manageable or dark and full of risks? Discover the various perspectives of the European Chatbot & Conversational AI summit speakers.

Article by Anna Gregorczyk
IDEAS IN BRIEF
Does Conversational AI Do Magic?
  • The author shares insights on the risks, and opportunities of AI technologies as well as success stories and lessons learned from the second edition of the European Chatbot & Conversational AI summit.
  • The golden thread leading the summary is the future of AI implementation shown through the prism of various experts in the field.
  • The speakers talk about different industries that will be hugely influenced by AI technologies – medicine, business, insurance, personal assistance services, and more.
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4 min read
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