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5 techniques to minimize the support load of your design system

Article by Tony Walt
Reducing the Support Load of Your Design System
  • This article covers some techniques to minimize the support load of your design system that’ll also reduce the natural contact frequency with your consumers.
  • There are a few techniques we use to lower our support load:
    • Improve Documentation
    • Open Office Hours
    • Community Channels
    • Support Hub
    • Train System Advocates
  • These techniques might help you build a more informed system, have stronger advocacy from your consumers, and prevent some support issues altogether.
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6 min read
Reducing the Support Load of Your Design System

Zoom has seen massive success over the last few years. However, some of its issues can make the overall experience pretty clunky and odd at times. Find out what are those in the article below.

Article by Adam Fard
Zoom UX Review: 8 Ways To Make The App Better
  • The article covers some issues in Zoom product’s overall experience and some user needs that the author believes to be still unmet.
  • The list of Zoom’s issues to be improved:
    • Starting an instant meeting
    • Opening Zoom links
    • Endless scroll
    • When someone requests to join the call
    • Look and feel
    • Weird way to be logged in as a host
    • Integration with desktop and collaboration
Share:Zoom UX Review: 8 Ways To Make The App Better
6 min read
Zoom UX Review: 8 Ways To Make The App Better

What AI-infused UX is and how to design AI-powered products

Article by Adam Fard
AI UX Design: A New Way Of Designing
  • This article breaks down what AI-infused UX is and how to design AI-powered products.
  • The author unpacks the following points in AI-infused UX:
    • Personalization and customization
    • Automation and productivity
    • Data collection
  • Things to bear in mimd when designing AI-powered products:
    • Trust
    • Usability Testing
  • At the moment there are 2 major ways AI can help designers do their jobs better: automating routine tasks and gathering and interpreting usage data.
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7 min read
AI UX design: A New Way Of Designing

3 key things to keep in mind on the way to becoming an influential strategic player

Article by Lindsey Wallace
When Growth Feels Like Failure
  • UX researchers tend to be people who like to see the impact of their work. However, as researchers climb their career ladders these stories often start to fall apart, causing self-doubt.
  • The authors talks about a few key things to keep in mind on the way to becoming an influential strategic player:
    1. Ripple effects are part of impact.
    2. The bigger the ship the slower the turn
    3. Ownership becomes communal
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3 min read
When-Growth-Feels-Like-Failure

*and accelerators, incubators, studios, leadership programs, etc.

Article by Nick Scott
There Is No Transformation Without Integration
  • The article covers the whole process of integrating transformation
  • The author unpacks the following ideas:
    • The Journey Outward
    • Campbell’s Model of the hero’s journey
    • Moving from mythological adventure to practical deed
    • Integrating a transformative experience
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10 min read
There Is No Transformation Without Integration

Designers understand people who they might impact, and create with others who they definitely impact, but still…in ways that might affect their work. Is it time to become self-aware? Read more in the article below.

Article by Rich Nadworny
Designers: Your self-insight is as bad as everyone else’s
  • The article explores whether designers should or should not be as self-aware as they are about other people in their work.
  • The author gives examples of what self-awareness looks like and why designers need to start analyzing themselves before they start analyzing users.
Share:Designers: Your self-insight is as bad as everyone else’s
4 min read
Your-self-insight-is-as-bad-as-everyone-elses

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