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Heuristics

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15 Website Accessibility Tips That Increase Everyone’s Engagement

  • Accessibility, Browsers, Customer Experience, Design, Empathy, Heuristics, Human factors, Information Design and Architecture, Input devices, Interaction Design, Interface and Navigation Design, Requirements and Specifications, Technology, Technology for the Common Good, Usability, Visual Design, Web, Wireframes

Making your website compliant with WCAG and ADA benefits everyone, not just those with disabilities.

Article by Rashaud Brooks
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4 min read
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The 7 Steps of Using Journey Mapping to Optimize CX

  • Customer Experience, Decision Architecture, Design, Heuristics, Human factors, Interface and Navigation Design, Personas

Journey mapping is a sophisticated, simple, and especially powerful tool that can help designers perfect the customer experience.

Article by Ania Rodriguez
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4 min read
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Why You Need to Fail to Succeed

  • Emotion, Employee Experience, Heuristics, Internal Company Dynamics, Personal and Professional Development, Project Management, Psychology and Human Behavior, Strategy, Team Dynamics, Workshops and Brainstorming

Even with open communications, “risk” and “failure” are still uncomfortable terms for most people. So, how can you make sure your team embraces them?

Article by Sebastian Sabouné
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5 min read
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The Environmental Cues that Affect our Online Decisions

  • Analytics and Tracking, Consumer products, Content and Copy, Content Strategy, Decision Architecture, Design Tools and Software, E-commerce, Flow and Immersion, Form design, Heuristics, Information Design and Architecture, Interface and Navigation Design, Product design, Psychology and Human Behavior, Research Methods and Techniques, Research Tools and Software, Visual Design

Users assess the perceived cognitive load of engaging with your product or service based on environmental cues they might not even be aware of—design accordingly.

Article by Liraz Margalit
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6 min read
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The 3 Most Powerful Heuristics Designers Can Use

  • Content and Copy, Content Strategy, Design, Design Tools and Software, Emotion, Flow and Immersion, Heuristics, Information Design and Architecture, Interface and Navigation Design, Mobile Applications, Mobile Technology, Product design, Psychology and Human Behavior, User Acceptance Testing

Leveraging the subconscious rules we follow surrounding availability, affect, and representativeness can reduce friction in experience design.

Article by Margaret Kelsey
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4 min read
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Six Myths about Data-Driven Design

  • Analytics and Tracking, Content and Copy, Decision Architecture, Design, Design Tools and Software, Development, Ethnography, Heuristics, New and Emerging Technologies, Product design, Project Management, Prototypes, Research Methods and Techniques, Usability, User Acceptance Testing, User Reported Feedback

Beyond algorithms, automation, A/B testing, and analytics, the goal of data-driven design is to develop a better understanding of everyday experience.

Article by Pamela Pavliscak
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7 min read
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