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Emotion

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Building a Rapport with Kids for User Testing

  • Customer Experience, Design, Emotion, Empathy, Interaction Design, Mobile Applications, Personal and Professional Development, Product design, Product Releases and Redesigns, Project Management, Psychology and Human Behavior, Research Methods and Techniques, Research Tools and Software, Usability, User Acceptance Testing, User Reported Feedback

By mitigating the feeling in users of being watched and judged, you can get better data from testing sessions—especially when working with kids.

Article by Nick Shim
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3 min read
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Is there Room for Sexy in Enterprise Design?

  • Business Value and ROI, Customer Experience, Design, Emotion, Employee Experience, Enterprise Products, Flow and Immersion, Human factors, Interaction Design, Interface and Navigation Design, Internal Company Dynamics, Internal Company Systems and Intranets, New and Emerging Technologies, Product design, Project Management, Psychology and Human Behavior, Software, Team Dynamics, Technology

Sexy design has it’s place in enterprise software, so long as you know what sexy is to your users.

Article by Mick McGee
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5 min read
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Four Things I Learned about UX at Universal Studios

  • Agile and Iterative Process, Analytics and Tracking, Business Value and ROI, Consumer products, Customer Experience, Design, Emotion, Entertainment and Humor, Flow and Immersion, Interaction Design, Interface and Navigation Design, Marketing and Brand, Mobile Technology, New and Emerging Technologies, Product design, Project Management, Storytelling, Technology, Usability

Home to The Wizarding World of Harry Potter, Diagon Alley, Universal Studios is also a source of guidance and inspiration for experience designers.

Article by Tony Albanese
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6 min read
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Persona Grata

  • Business Value and ROI, Customer Experience, Design, Design Tools and Software, Emotion, Empathy, Human factors, Interaction Design, Marketing and Brand, Personal and Professional Development, Personas, Product design, Project Management, Requirements and Specifications, Research Methods and Techniques, Strategy, Technology, Usability, Vendor-Client Relationships, Working With Stakeholders

A divisive tool among practitioners, personas can bring the perspective of your end users into the design process and help build consensus among stakeholders.

Article by Shlomo Goltz
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6 min read
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Using Post-Service Personas to Design Closure Experiences

  • Business Value and ROI, Customer Experience, Design, Design Tools and Software, Emotion, Empathy, Human factors, Personas, Product design, Social Networking, Working With Stakeholders, Workshops and Brainstorming

Post-Service Personas help you understand the emotions of users after they end their relationship with a service or product, leading to better closure experiences.

Article by Joe Macleod
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3 min read
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How to Use Persona Empathy Mapping

  • Customer Experience, Design, Design Tools and Software, Emotion, Empathy, Personas, Product design, Project Management, Psychology and Human Behavior, Research Methods and Techniques, Research Tools and Software, Sketching, Working With Stakeholders, Workshops and Brainstorming

A workshop activity that forges alignment on user needs, goals, and pain-points, Persona Empathy Mapping bridges the gap between personas and design concepts.

Article by Nikki Knox
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5 min read
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