A divisive tool among practitioners, personas can bring the perspective of your end users into the design process and help build consensus among stakeholders.
Post-Service Personas help you understand the emotions of users after they end their relationship with a service or product, leading to better closure experiences.
Article - Joe Macleod - June 27, 2014 - 1 Comments
A workshop activity that forges alignment on user needs, goals, and pain-points, Persona Empathy Mapping bridges the gap between personas and design concepts.
Understanding the user-centered goals driving product design will help developers add extra value as the software development process continues to evolve.
An excerpt from the new book Interface Design for Learning offers strategies for supporting community-building, collaborative learning, and successful social interaction.
