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Emotion

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ChatGPT Outperforms Humans in Emotional Awareness Test

  • Artificial Intelligence, Defining AI, Emotion, Generative AI

ChatGPT can identify and describe human emotions in hypothetical scenarios.

Article by Marlynn Wei
IDEAS IN BRIEF
ChatGPT Outperforms Humans in Emotional Awareness Test
  • New research found ChatGPT was able to outperform humans on an emotional awareness test.
  • Emotional awareness is the cognitive ability to conceptualize one’s own and others’ emotions.
  • Given the psychological risks of artificial intimacy, AI augmentation, and human-AI collaboration—keeping humans in the loop—will be a safer and more beneficial approach for now.
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3 min read

AI as a Research Participant: Tips, Tools, and Techniques 

  • Artificial Intelligence, Behavioral Science, Contextual User Studies, Defining AI, Direct Observation Research, Emotion, Human factors, Interviews, New and Emerging Technologies

A Conversation with Marina Zhukova, PhD Student at UCSB and OneReach.ai Academic Fellow.

Article by Marina Zhukova
IDEAS IN BRIEF
AI as a Research Participant: Tips, Tools, and Techniques 
  • The article discusses the research into how emojis influence online communication, conducted using GPT-3.5 Turbo, and highlights the findings and challenges in incorporating AI into studies.
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6 min read

7 Steps to Better Customer Experience (CX)

  • Customer Experience, Emotion, Marketing and Brand, Strategy, The Business of UX
Article by Sara Fortier
IDEAS IN BRIEF
7 Steps to Better Customer Experience (CX)
  • The article emphasizes the significance of exceptional customer experience and its impact on business success, outlining seven crucial steps to improve customer experience, from understanding the customer journey to refining and iterating the process.
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7 min read

Can Human-AI Collaboration Enhance Empathy?

  • Contextual User Studies, Defining AI, Emotion, Empathy

Can artificial intelligence help people be more supportive of each other in online conversations?

Article by Marlynn Wei
IDEAS IN BRIEF
Can Human-AI Collaboration Enhance Empathy?
  • The author analyzes the recent study on the opportunity for open-ended, social, creative empathic discussions to benefit from feedback-driven, AI-in-the-loop writing systems.
  • Due to AI systems’ difficulty in comprehending complex human emotions and the open-ended nature of these jobs, such human-AI collaboration poses difficulties for more difficult, creative tasks, like carrying out empathetic discussions.
  • The author names a number of design opportunities and challenges when it comes to developing AI systems that support empathy.
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5 min read

The Chimp Paradox: What UX Can Learn From A Book About Emotional Intelligence

  • Behavioral Science, Emotion, Human factors, Psychology and Human Behavior, Research Methods and Techniques, UX Education

Exploring themes in the book ‘The Chimp Paradox’ and how they connect to UX.

Article by Aaron Christopher
IDEAS IN BRIEF
The Chimp Paradox: What UX Can Learn From A Book About Emotional Intelligence
  • The author shares the lessons learned from the famous mind management model called The Chimp Paradox, and how they can be applied in UX.
  • The Chimp Paradox is based on the theory that our brain is divided into three sections that receive, transmit, and react to our environment and information:
    • the chimp;
    • the human;
    • the machine.
  • In the article, the author demonstrates how these ways of perceiving information affect users’ experience and help to improve the approach to UX.
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8 min read

Compassion is a Strategy

  • Behavioral Science, Customer Experience, Design, Design Theory, Emotion, Empathy, Employee Experience, Human factors, Usability, UX Education, UX Magazine

Burned out leaders lead teams to burn out.

Article by Lindsey Wallace
IDEAS IN BRIEF
Compassion is a Strategy
  • The author believes that compassion helps create teams and organizations that foster not just “human centered design” but organizations and structure that help people thrive rather than crushing them.
  • The author shares her own story and gives tips on how to become a more effective compassionate leader:
    • Let go of control and delegate intentionally
    • Caring for yourselves and your families
    • Let the news and the fullness of your experience into work
    • Cancel things
    • Work on your emotional distance
    • Place a higher value on your mental and physical health than on your work
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8 min read
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