Can Human-AI Collaboration Enhance Empathy?
- The author analyzes the recent study on the opportunity for open-ended, social, creative empathic discussions to benefit from feedback-driven, AI-in-the-loop writing systems.
- Due to AI systems’ difficulty in comprehending complex human emotions and the open-ended nature of these jobs, such human-AI collaboration poses difficulties for more difficult, creative tasks, like carrying out empathetic discussions.
- The author names a number of design opportunities and challenges when it comes to developing AI systems that support empathy.
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- January 26, 2023
5 min read