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Emotion

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These 7 Ingredients Can Revitalize Customer Experience

  • Analytics and Tracking, Business Value and ROI, Cloud Computing, Consumer products, Content and Copy, Content Strategy, Customer Experience, Design, Emotion, Internal Company Dynamics, Internal Company Systems and Intranets, Location-Based Services, Marketing and Brand, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Research Methods and Techniques, Social Media Marketing, Social Networking, Strategy, Technology, Ubiquitous Computing, Usability

Taking cues from market leaders like Yamaha, Crate & Barrel, Morton’s The Steakhouse, and Ask.com, companies can rethink the ways they design customer experience.

Article by Elias Parker
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7 min read
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Five Movements in Design That We Should Pay Attention To

  • Business Value and ROI, Consumer products, Content and Copy, Customer Experience, Design, Emotion, Empathy, Government and Public Services, Healthcare, Human factors, Information Design and Architecture, Interaction Design, Interface and Navigation Design, New and Emerging Technologies, Personal and Professional Development, Product design, Psychology and Human Behavior, Research Methods and Techniques, Strategy, Team Dynamics, Technology, Technology for the Common Good, Usability, Working With Stakeholders

As the field of experience design continues to mature, enhanced research techniques and new tactics for measuring emotional response will help us improve users’ lives.

Article by Amy Cueva
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5 min read
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Chinese Users Want the Same E-Com Experiences as Their Western Counterparts

  • Consumer products, Customer Experience, Design, E-commerce, Emotion, Global Products and Localization, Marketing and Brand, New and Emerging Technologies, Privacy and Data Security, Requirements and Specifications, Strategy, Technology, Usability, Vendor-Client Relationships

Connecting with users in China often depends on communicating Western quality and authenticity, and emphasizing that what they see is what they get.

Article by Ernie Diaz
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5 min read
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QuickPanel: UX Futures

  • Analytics and Tracking, Apple, Consumer products, Data visualization, Design, Design Theory, Design Tools and Software, Development, Emotion, Entertainment and Humor, Global Products and Localization, Human factors, Information Design and Architecture, Input devices, Interaction Design, Interface and Navigation Design, Mobile Applications, Mobile Technology, New and Emerging Technologies, Personal and Professional Development, Privacy and Data Security, Product design, Psychology and Human Behavior, Software, Strategy, Team Dynamics, Technology, Ubiquitous Computing, Usability, Vendor-Client Relationships, Visual Design, Voice & Natural Language

Steve Krug, Nathan Shedroff, and Abby Covert take a crystal-ball look into the future of UX.

Article by Mary Jean Babic
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9 min read
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CUBI: A User Experience Model for Project Success

  • Business Value and ROI, Consumer products, Content and Copy, Content Strategy, Customer Experience, Data visualization, Design, Design Theory, Design Tools and Software, E-commerce, Emotion, Empathy, Flow and Immersion, Human factors, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Marketing and Brand, Mobile Applications, Mobile Technology, New and Emerging Technologies, Personal and Professional Development, Product design, Project Management, Psychology and Human Behavior, Research Methods and Techniques, Sketching, Software, Storytelling, Strategy, Team Dynamics, Technology, Usability, User Acceptance Testing, Vendor-Client Relationships, Visual Design, Working With Stakeholders

Frustrated with confusing, unorganized, complex, or antiquated antiquated user experience models, a designer at The Nerdery created the CUBI model.

Article by Corey Stern
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10 min read
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Why Banks Need to Revamp their User Experience

  • Analytics and Tracking, Apple, Apple iOS, Consumer products, Customer Experience, Data visualization, Design, Emotion, Information Design and Architecture, Interaction Design, Internal Company Dynamics, Internal Company Systems and Intranets, iPhone, Location-Based Services, Marketing and Brand, Mobile Applications, Mobile Technology, New and Emerging Technologies, Privacy and Data Security, Requirements and Specifications, Research Methods and Techniques, Software, Strategy, Ubiquitous Computing, Usability, User Adoption

By tapping into vast amounts of customer data that other industries don’t have access to, financial institutions can use analytics to improve customer experiences.

Article by Rich Berkman
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6 min read
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