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How Systems Thinking Unlocked More Creativity Than I Could Ever Dream Of

  • Behavioral Science, Customer Experience, Design, Design Tools and Software, Usability, UX Education, UX Magazine

Systems thinking is popular in fields like: economics, psychology, ecology, computer science and many others. Learn more about it as a tool for predicting future outcomes and being creative.

Article by Robin Fransz
IDEAS IN BRIEF
How Systems Thinking Unlocked More Creativity Than I Could Ever Dream Of
  • In author’s view, the ultimate problem to solve for a designer is building a believable world and figuring out life itself.
  • The author shares his insights on the following ideas:
    • Information is everywhere.
    • Optimising your workflow is one of the most important things as you progress.
  • The author gives a concrete example of creating a systems thinking environment.
  • Systems thinking is like a muscle you can train — it helps you create a holistic overview that analyses a system as a whole and its relationships.
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7 min read
How Systems Thinking Unlocked More Creativity Than I Could Ever Dream Of

5 Ways to Design Better EdTech Products with UX

  • Customer Experience, Design, Design Theory, Usability, UX Education, UX Magazine, UX World Changing Ideas

Learn 5 foundational tips on how to create better learning experiences for the EdTech industry.

Article by Nicole Gallardo
IDEAS IN BRIEF
5 Ways to Design Better EdTech Products with UX
  • The author unpacks 5 foundational tips to help UX designers create better learning experiences for the EdTech industry:
    1. Don’t design for EdTech. Design for education, using technology.
    2. Co-create with your learning community.
    3. Learn to speak business.
    4. Look outside of EdTech for inspiration.
    5. Diversify your experiences.
  • Designers need to remember that advancing the quality of UX design and advancing the industry standards themselves is a shared responsibility.
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8 min read
5 Ways to Design Better EdTech Products with UX

A Brief UX Audit of Standard Chartered Bank’s Mobile App Experience

  • Accessibility, Customer Experience, Design, Usability, UX Education, UX Magazine, Visual Design

Analyzing the standard chartered bank’s mobile app experience by using Nielsen Norman- 10 Heuristics Principles of design.

Article by Moiz Najmuddin
IDEAS IN BRIEF
A Brief UX Audit of Standard Chartered Bank’s Mobile App Experience
  • Humans need to navigate through disruption in technology and globalism with the human as the focus of problem solving.
  • The author of this article analyzes the bank app’s UX through the design thinking lens by using Nielsen Norman- 10 Heuristics Principles of design and provides key takeaways:
    • Visibility of system status
    • Match between system and the real world
    • User control and freedom
    • Consistency and standards
    • Error prevention
    • Recognition rather than recall
    • Flexibility and efficiency of use
    • Aesthetic and minimalist design
    • Help users recognize, diagnose, and recover from errors
    • Help and documentati
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6 min read
A Brief UX Audit of Standard Chartered Bank’s Mobile App Experience

Why I’m Launching a Co-Design Community of Practice

  • Customer Experience, Design, Things UX People Like, UX Education, UX Magazine

Co-design community offers opportunities to connect and exchange with others, using creative and participatory methods. Learn more about a new online network of practitioners wanting to learn more about participatory design that is open to people all over the world.

Article by Emma Blomkamp
IDEAS IN BRIEF
Why I’m Launching a Co-Design Community of Practice
  • The author shares her ideas and experiences that have inspired her to launch a co-design community of practice.
  • The article covers:
    • How CoDesignCo emerged
    • What difference this community aspires to create
    • The CoDesignCo offers opportunities to connect and exchange with others, using creative and participatory methods
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Why I’m launching a co-design community of practice

YOU GOT THIS: An App Designed to Connect, Educate and Empower People Through Their Loss

  • Accessibility, Customer Experience, Design, Empathy, Remote Research, Usability, UX Education, UX Magazine

The project was to design a platform that educates and supports the wishes of those passing, as well as those who are left to mourn by using the design thinking process model.

Article by Jennifer ODonnell
IDEAS IN BRIEF
YOU GOT THIS: An App Designed to Connect, Educate and Empower People Through Their Loss
  • The author designed a platform to educate and support the wishes of those passing, as well as those who are left to mourn.
  • The challenge was to understand the sensitive process of EOL (End of Life) Care and what individuals need.
  • The author’s idea was to create an app that would:
    • Perform daily check-ins
    • Provide resources
    • Provide tips
    • Connect people
  • The author’s approach to this challenge was based on the design thinking process model.
  • The author of this article unpacks the research process:
    • Qualitative analysis
    • Competitive analysis & industry standards
    • User interviews
    • Ideation
    • Prototyping
  • Key takeaways: 
    • Make MVP a key to staying focused
    • Keep iterating
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YOU GOT THIS: An App Designed to Connect, Educate and Empower People Through Their Loss

Conversational Design

  • Accessibility, Artificial Intelligence, Customer Experience, Defining AI, Design, Usability, UX Education, UX Magazine, Visual Design, Voice & Natural Language

An ultimate guide to conversational UX (CUX). Conversational UX principles.

Article by Sudarshan Sahu
IDEAS IN BRIEF
Conversational Design
  • The author defines “conversational UX as a user experience that combines chat, voice or any other natural language-based technology to mimic a human conversation.”
  • The author looks at the following conversational UX Principles:
    •  Affordances
    • Signifiers
    • Feedback
  • Conversational user interface & principles:
    • Cooperative Principle (discover hidden intentions)
    • Turn-Taking (give users a space to interact)
    • Context-aware (in context / out of context)
  • While designing virtual assistants, the author suggests taking two things into consideration:
    1. How to set user expectations and educate users about what their assistants can do
    2. How to help these users
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Conversational Design
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