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Home ›› Customer Experience ›› Page 53

Customer Experience

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What’s Different About User Experience Design for the Internet of Things?

  • Analytics and Tracking, Android, Apple, Apple iOS, Consumer products, Customer Experience, Design, Information Design and Architecture, Input devices, Interaction Design, Interface and Navigation Design, iPad, iPhone, Location-Based Services, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Product Releases and Redesigns, Tablet, Ubiquitous Computing, Visual Design

An excerpt from the new O’Reilly book, Designing Connected Products: UX design for the internet of things, explores considerations UXers need to be aware of.

Article by Claire Rowland
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8 min read
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Stop Sprinkling Emotion, Start Creating Magic and Meaning

  • Analytics and Tracking, Business Value and ROI, Consumer products, Content and Copy, Content Strategy, Customer Experience, Design, Design Tools and Software, Emotion, Flow and Immersion, Information Design and Architecture, Interface and Navigation Design, Internal Company Dynamics, Personal and Professional Development, Product design, Product Releases and Redesigns, Project Management, Psychology and Human Behavior, Research Methods and Techniques, Strategy, User Reported Feedback

Products and services that build deeper connections with customers are the result of a design process infused with emotion.

Article by Amanda O'Grady
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10 min read
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Don’t Make it Hard for Users to Provide Feedback #wtfUX

  • Agile and Iterative Process, Content and Copy, Content Strategy, Customer Experience, Design, Internal Company Systems and Intranets, Product design, User Adoption, User Reported Feedback

User feedback is the lifeblood of experience design. Make it easy and rewarding for your customers to share their feelings and ideas about your product or service.

Article by Daniel Brown
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2 min read
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ATM Interfaces, Multiples of 20, and Too Many Buttons #wtfUX

  • Accessibility, Content and Copy, Customer Experience, Design, Input devices, Interaction Design, Interface and Navigation Design, Product design, Touch, Usability, Visual Design

Dear ATM machine, if I can only take out money in $20 increments, why are you presenting me with 1,3,5,7 and 9 buttons?

Article by Daniel Brown
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1 min read
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In Conversation with Alberta Soranzo

  • Analytics and Tracking, Conferences, Consumer products, Content and Copy, Customer Experience, Design, Design Theory, Facebook, Google, Information Design and Architecture, Mobile Applications, Mobile Technology, Personal and Professional Development, Privacy and Data Security, Product design, Product Releases and Redesigns, Social Networking, Technology for the Common Good, Twitter, Ubiquitous Computing, Usability, Working With Stakeholders

We talk with information architect Alberta Soranzo about mountains of data, mixtapes, and the digital legacy you leave behind.

Article by Josh Tyson
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1 min read
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