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Home ›› Customer Experience ›› Page 52

Customer Experience

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Personalization: The Pillar of the Mobile User Experience

  • Analytics and Tracking, Android, Apple, Apple iOS, Customer Experience, Design, Design Tools and Software, Information Design and Architecture, Input devices, Interaction Design, Interface and Navigation Design, iPhone, Location-Based Services, Mobile Applications, Mobile Technology, Product design, Research Methods and Techniques, Research Tools and Software, Ubiquitous Computing, Usability, Visual Design

Giving users content tailored to their interests, needs, and location is the key to making the most of mobile technology.

Article by Alon Even
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5 min read
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Using Open Experience Design and Social Networking to Stamp Out Dark UX

  • Analytics and Tracking, Content and Copy, Customer Experience, Design, Facebook, Interaction Design, Interface and Navigation Design, Mobile Applications, Mobile Technology, Personal and Professional Development, Product design, Product Releases and Redesigns, Research Methods and Techniques, Social Networking, Usability, User Reported Feedback

A two-pronged strategy for dealing with the Dark Patterns that deceive users, frustrate designrs, and ruin the reputations of organizations and companies of all kinds.

Article by Marc Miquel
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6 min read
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Designing with Emotion Means Being Brave

  • Content and Copy, Customer Experience, Design, Emotion, Empathy, Internal Company Dynamics, Personal and Professional Development, Product design, Product Releases and Redesigns, Prototypes, Psychology and Human Behavior, Strategy, Vendor-Client Relationships, Working With Stakeholders

Forging real emotional connections between customers and your designs requires more than just delight, it takes guts.

Article by Amanda O'Grady
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7 min read
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Web Design is NOT Dead, You’re Just Talking About it Wrong

  • Accessibility, Android, Apple, Apple iOS, Artificial Intelligence, Business Value and ROI, Consumer products, Customer Experience, Design, Design Theory, Information Design and Architecture, Interface and Navigation Design, iPad, iPhone, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Research Methods and Techniques, Ubiquitous Computing

With recent innovations in efficiency, speed, accessibility, theory, strategy, and code, web design is still a vibrant part of experience design.

Article by Nick Dank
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7 min read
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5 Elements of Omni-Channel User Experiences

  • Android, Apple, Apple iOS, Content and Copy, Content Strategy, Customer Experience, Design, Google, Information Design and Architecture, Interface and Navigation Design, iPad, iPhone, Location-Based Services, Marketing and Brand, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Product Releases and Redesigns, Ubiquitous Computing, Usability

Offering multiple channels for users to interact with your business isn’t enough. You need to put them at the center of a seamless omni-channel ecosystem.

Article by Danny Bluestone
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6 min read
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In Conversation with Dan Ward

  • Agile and Iterative Process, Analytics and Tracking, Customer Experience, Design, Design Tools and Software, Emotion, Empathy, Information Design and Architecture, Input devices, Interface and Navigation Design, Mobile Applications, Mobile Technology, Personal and Professional Development, Product design, Product Releases and Redesigns, Project Management

We talk with Dan Ward—author of The Simplicity Cycle—about R2D2, design for dentistry, and why simplicity isn’t the point.

Article by Josh Tyson
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1 min read
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