- Customer Experience, Design, Empathy, The Business of UX
As the dust settles on aviation travel, and attitudes toward it are reevaluated, airlines would do well to follow principles focused on the customer experience.
Article by Tyler Roberts
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- Artificial Intelligence, Consumer products, Conversational Design, Customer Experience, Design, Human factors, Interaction Design
Skeuomorphism and anthropomorphism find new life in conversational design
Article by Lance Christmann
- Accessibility, Content Strategy, Customer Experience, Information Design and Architecture, Interaction Design, Usability
Why is Amazon so addictive? One important point to consider is Amazon Prime is a predictable, expected and usable product.
Article by Gen Ariella
- Consumer products, Content Strategy, Customer Experience, Design, Employee Experience, Interaction Design, Interface and Navigation Design
Having completed an overhaul of their brand, Pinpoint wanted to inject their new visual look and feel into the app, as well as improve the overall user experience.
Article by Elvin Tsang
- Consumer products, Customer Experience, Development, Employee Experience, Internal Company Dynamics, Team Dynamics
If you haven’t ever contracted a designer or design agency before, how do you know who is charging the right amount and who will do the best job?
Article by Marcus Taylor
- Consumer products, Contextual User Studies, Customer Experience, Design, Empathy, Human factors, Interaction Design, Personas, Psychology and Human Behavior
Some people like to take cooking lessons, others like to go hiking. But many of these things can only be experienced physically, by being there… or can they?
Article by Gabriel Thomsen
