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Analytics and Tracking

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When used correctly, a Chief Customer Officer can drive customer experience efforts that change the way a company operates for the better.

Article by Paul Hagen
Share:How Chief Customer Officers Orchestrate Experiences
4 min read
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Designing for visceral reactions in your users can create experiences that deliver emotional satisfaction and drive habitual use.

Article by Chuck Longanecker, Morgan Brown
Share:How to Design for the Gut
6 min read
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Stripping away some of the mysticism and pretense surrounding user experience design.

Article by Joseph Dickerson
Share:The Greatest Secrets of UX Revealed!
6 min read
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The best responsive web designs show a rich understanding of what users are looking for and the right way to deliver it.

Article by Nick Switzer
Share:Create a Better Responsive User Experience
8 min read
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Having trouble explaining the value of user experience to stakeholders? Let Jim Carrey help.

Article by Steve Tengler
Share:Five User Experience Lessons from Jim Carrey
8 min read
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Playful exercises with metaphor can draw new insights out of piles of research data.

Article by Cyd Harrell, Jodi Leo
Share:Metaphorical Analysis
13 min read
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