Article No. 1881 | January 22, 2021
A three-step framework for matching metrics to customer journey maps
Article No. 1849 | November 18, 2020
Q&A organized according to the Journey Management framework presented on the CXPA webinar: Discover the journey, Design the journey, and Deliver the journey. We hope you’ll find the answers below helpful on your path to journey management.
Article No. 1778 | June 19, 2020
As it stands today, consumption of content is at an all-time high, and it’s on its way upwards.
Article No. 1775 | June 16, 2020
How to use quantitative and qualitative data to make more informed decisions.
Article No. 1611 | April 28, 2016
The secret to designing for the needs of an unpredictable customer journey is in digital performance analytics.
Article No. 1571 | January 25, 2016
The stories algorithms provide must be designed to create true value for people, or we miss the great potential of IoT and the data it provides.
Article No. 1564 | January 6, 2016
Task-based testing provides an approach that allows companies to gather both quantitative and qualitative feedback from a target audience.
Article No. 1562 | December 30, 2015
UX Magazine contributors give us their predictions for the trends and developments that will shape experience design in 2016.
Article No. 1540 | September 21, 2015
Big data opens up whole world of insight for designers, but only if we focus on the actual users behind the numbers.
Article No. 1528 | August 27, 2015
A review of Fitbit Flex—the popular piece of wearable technology that tracks your physical activity—finds the useful device hamstrung by a few design flaws.
Article No. 1512 | July 27, 2015
Users assess the perceived cognitive load of engaging with your product or service based on environmental cues they might not even be aware of—design accordingly.
Article No. 1509 | July 21, 2015
Giving users content tailored to their interests, needs, and location is the key to making the most of mobile technology.
Article No. 1508 | July 20, 2015
A two-pronged strategy for dealing with the Dark Patterns that deceive users, frustrate designrs, and ruin the reputations of organizations and companies of all shapes and sizes.
Article No. 1452 | June 16, 2015
We talk with Dan Ward—author of The Simplicity Cycle—about R2D2, design for dentistry, and why simplicity isn't the point.
Article No. 1450 | June 11, 2015
An excerpt from the new O'Reilly book, Designing Connected Products: UX design for the internet of things, explores considerations UXers need to be aware of.
Article No. 1449 | June 9, 2015
Products and services that build deeper connections with customers are the result of a design process infused with emotion.
Article No. 1443 | May 28, 2015
Modal dialogs have become a ubiquitous feature of mobile web design, but designers need to put more thought into when to use them, and when to leave them out.
Article No. 1442 | May 26, 2015
We talk with information architect Alberta Soranzo about mountains of data, mixtapes, and the digital legacy you leave behind.
Article No. 1434 | May 8, 2015
Here they are! The winners of the 2014 international Design for Experience awards.
Article No. 1421 | April 7, 2015
When designing experiences for enterprises, what happens when the problems we face get so big that we can no longer see or understand the whole?
Article No. 1417 | March 31, 2015
Banks need to develop new products, services, and channels to survive in our rapidly evolving technological landscape—here are nine things they can do to reach that goal.
Article No. 1415 | March 27, 2015
How a design team brought the Boston School District into the 21st century (and won a Design for Experience award) by focusing on parents as users.
Article No. 1414 | March 25, 2015
Designing rewarding experiences for enterprise users means observing and learning from people who are extremely distributed and specialized.
Article No. 1406 | March 11, 2015
Designing effective apps using beacon technology requires a deep understanding of context as well as a willingness to experiment.
