The FedEx UX Journey, Part 1

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How FedEx is improving the user experience of its systems, building an effective UX practice area, and moving the entire company toward strong UX competency.continued...
Informing Smartphone App DesignAn overview of three complementary user research techniques that are well suited to mobile design.
Unusual SettingsSeeing how UX design can improve physical-world experiences gives a new perspective on the field.
The greatest challenge to any thinker is stating the problem in a way that will allow a solution.Bertrand Russell
Don’t become a Digital DinosaurUX pros must work on the holistic customer experience—across channels, devices, time, and space.
Doing More with Remote ResearchRemote research can help develop a broader view of users in their natural environments.
Designing a Persuasive Video GameChanging opinions and behavior through engaging, message-based games.
What's in a Name?How confusion about terminology can disrupt projects, and 10 recommendations on how to avoid it.
When You Startup with UXWith few actual users and extremely limited budgets, how to startups engage in user-centered design?
Bertrand Russell
The Dirtiest Word in UX: ComplexityComplexity shouldn't necessarily be avoided; it must be balanced with context and user needs.
Shades of Grey: Thoughts on SketchingAn incisive look at the fundamental nature and function of sketching in UX design.
Fusing Content Strategy with DesignDeveloping content strategy techniques for defining and designing interactive content systems.
What’s Next for the Online Experience?Moira Dorsey of Forrester Research looks at the form the Web will take as it continues to evolve.
Engagement, Entertainment, or Get The Task DoneBalancing the types of loads on a user for easier or entertaining experiences.
Beyond Frustration: Three levels of happy designIt's not enough to just be usable—products actually have to make people happy.
Jun10iPad vs. iPhone: A User Experience StudyJun08From Industrial Design to User ExperienceJun04Beyond The Pie ChartView all past articles.
Ethnography in Industry: Objectives?An examination of the business value of ethnography in user-center technology.
Quantifying UsabilityInfluence engineers to create better usability outcomes by making heuristics integral to QC systems.
Review of the New UX Book "Remote Research"Usability pro Dana Chisnell reviews the new book by Nate Bolt and Tony Tulathimutte.
What
UX Magazine sets out to explore, promote & discuss the multiple facets of user experience one article at a time. It is built upon the foundations of ProjectNeo, a global interactive design community.
Who
UX Magazine is a collaborative publication by writers, technologists, designers, marketeers & business gurus from around the world. This project was created & developed by C. Demetriadis, H. Mann & A. Schleifer.