Flag

We stand with Ukraine and our team members from Ukraine. Here are ways you can help

Become a member

Get exclusive access to thought-provoking articles, bonus podcast content, and cutting-edge whitepapers. Become a member of the UX Magazine community today!

Home ›› Knowledge Management Challenges and Building Advanced Digital Assistants at Morgan Stanley

Knowledge Management Challenges and Building Advanced Digital Assistants at Morgan Stanley

by Josh Tyson
1 min read
Share this post on
Tweet
Share
Post
Share
Email
Print

Save

Jeff McMillan and David Wu of Morgan Stanley join Robb and Josh for a deep dive into the technical work and strategic initiatives that allowed the global investment bank to create a knowledge base that’s allowing them to take a massive leap forward with conversational AI. As the Head of AI and the Head of Knowledge Management & Generative AI respectively, Jeff and David led the creation of an intelligent digital assistant that is making their advisors smarter and saving them time.

Partnering with OpenAI in the months before ChatGPT was released, Morgan Stanley was able to rebuild their existing content using generative AI and relational databases. This is a deep dive into the technical work and strategic planning required to leverage conversational AI in ways that become a force multiplier within an organization. Don’t miss this high-value episode of Invisible Machines.

Check out the episode here.

post authorJosh Tyson

Josh Tyson
Josh Tyson is the co-author of the first bestselling book about conversational AI, Age of Invisible Machines. He is also the Director of Creative Content at OneReach.ai and co-host of both the Invisible Machines and N9K podcasts. His writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, The New York Times, Observer, SLAP, Stop Smiling, Thrasher, and Westword. 

Tweet
Share
Post
Share
Email
Print

Related Articles

Vibe Coding: Is This How We’ll Build Software in the Future?

  • Artificial Intelligence, Generative AI, Product Design, Vibe Coding

What if you could build software just by talking to your computer? Welcome to vibe coding, where code takes a back seat and the vibe leads.

Article by Jacquelyn Halpern
IDEAS IN BRIEF
Vibe Coding: Is This How We’ll Build Software in the Future?
  • The article introduces vibe coding, using AI to turn natural language into working code, and shows how this approach lets non-coders build software quickly and independently.
  • The piece lists key tools enabling vibe coding, like Cursor, Claude, and Perplexity, and notes risks like security, overreliance on AI, and the need for human oversight.
Read Article →
Share
Share:Vibe Coding: Is This How We’ll Build Software in the Future?
7 min read

Grieving the Mirror: Informed Attachment as a Measure of AI’s True Utility

  • AI and Mental Health, AI Ethics, Artificial Intelligence, Human-AI Relationships, Reflective AI

What if grieving your AI isn’t a sign of weakness, but proof it truly helped you grow? This article challenges how we think about emotional bonds with machines.

Article by Bernard Fitzgerald
IDEAS IN BRIEF
Grieving the Mirror: Informed Attachment as a Measure of AI’s True Utility
  • The article explores how people can form meaningful and healthy emotional connections with AI when they understand what AI is and isn’t.
  • It introduces the Informed Grievability Test — a way to tell if an AI truly helped someone grow by seeing how they feel if they lose access to it.
  • The piece argues that grieving an AI can be a sign of real value, not weakness or confusion, and calls for more user education and less overly protective design that limits emotional depth in AI tools.
Read Article →
Share
Share:Grieving the Mirror: Informed Attachment as a Measure of AI’s True Utility
7 min read

The Price of the Mirror: When Silicon Valley Colonizes the Human Soul

  • AI Ethics, Artificial Intelligence, Cognition

Who pays the real price for AI’s magic? Behind every smart response is a hidden human cost, and it’s time we saw the hands holding the mirror.

Article by Bernard Fitzgerald
IDEAS IN BRIEF
The Price of the Mirror: When Silicon Valley Colonizes the Human Soul
  • The article reveals how AI’s human-like responses rely on the invisible labor of low-paid workers who train and moderate these systems.
  • It describes this hidden labor as a form of “cognitive colonialism,” where human judgment is extracted from the Global South for profit.
  • The piece criticizes the tech industry’s ethical posturing, showing how convenience for some is built on the suffering of others.
Read Article →
Share
Share:The Price of the Mirror: When Silicon Valley Colonizes the Human Soul
7 min read
✕

Join the UX Magazine community!

Stay informed with exclusive content on the intersection of UX, AI agents, and agentic automation—essential reading for future-focused professionals.

Hello!

You're officially a member of the UX Magazine Community.
We're excited to have you with us!

Thank you!

To begin viewing member content, please verify your email.

Tell us about you. Enroll in the course.

    ✕

    This website uses cookies to ensure you get the best experience on our website. Check our privacy policy and

    Accept policy