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Home ›› Hiring Conversational Designers with Aaron Cooper, Banner Health’s Sr. Dir. of Digital Experience

Hiring Conversational Designers with Aaron Cooper, Banner Health’s Sr. Dir. of Digital Experience

by Josh Tyson

1 min read

April 18, 2024

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Aaron Cooper, Senior Director of Digital Experience at Banner Health, has led the creation of multiple products involving conversational AI at companies like Honeywell and Optum Health. In this practical episode of Invisible Machines, he opens up about what he’s looking for when hiring conversational design talent and how he makes sure key people within his organization are partners in design.

This episode also features a special guest host: Elias Parker, the executive producer of the book, Age of Invisible Machines, and of the Invisible Machines podcast. An ethnographer by training, Elias has been working with UX practitioners for more than a decade and has hired over 200 researchers and designers across disciplines. Elias joins Josh for an engaging conversation with Aaron Cooper that is an excellent resource for folks on both sides of the hiring equation in the realm of conversational design.

Check out the episode here.

Josh Tyson
Josh Tyson is the co-author of the first bestselling book about conversational AI, Age of Invisible Machines. He is also the Director of Creative Content at OneReach.ai and co-host of both the Invisible Machines and N9K podcasts. His writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, The New York Times, Observer, SLAP, Stop Smiling, Thrasher, and Westword.