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How Snapchat and Netflix Break UX Design Principles

  • Accessibility, Customer Experience, Design, Patterns and Components, Usability, UX Education, UX Magazine

Breaking UX principles on purpose? No way! However, Snapchat and Netflix didn’t hesitate in doing so. And after all, who says we can’t occasionally break UX guidelines if it’s for the good cause? 

Article by Kumar Shubham
IDEAS IN BRIEF
How Snapchat and Netflix Break UX Design Principles
  • The author takes a look at how Snapchat and Netflix purposefully break UX guidelines to achieve specific goals.
  • Real user experience is all about understanding your customers’ needs and implementing solutions that meet their expectations.
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How Snapchat and Netflix Break UX Design Principles

Human-Centered Design Dies at Launch

  • Accessibility, Customer Experience, Design, Design Theory, Empathy, Usability, UX Education, UX Magazine

Bad things happen as we stop solving people problems and start solving business problems

Article by Jesse Weaver
IDEAS IN BRIEF
Human-Centered Design Dies at Launch
  • Even though every designer considers their most important stakeholder, this might only be good on paper
  • The problem is that as a company moves through each phase of the design process, the organization’s incentives can fall farther out of alignment with the needs of the people using the product and align more with the needs of the business.
  • The author walks through each designing phase, using a ride-sharing app as an example:
    1. Initial concept development/MVP (people problem)
    2. Reach product/market fit (product problem)
    3. Scale up (business problem)
    4. Cash out (market problem)
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Why We Need to Design Dialogue… Now

  • Customer Experience, Design, Emotion, Empathy, Usability, UX Education, UX Magazine

Thinking of designing dialogue? Here are some more reasons for you to start doing it.

Article by Fred Dust
IDEAS IN BRIEF
Why We Need to Design Dialogue… Now
  • The author talks about his book “Making Conversation”, his design projects for the last 18 months, and shares what he’s learned about designing dialogue in the last year:
    • Dialogue always works
    • Difference matters
    • Adding creativity maximizes joy
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Why We Need to Design Dialogue... Now

Resilience Is the Design Imperative of the 21st Century

  • Customer Experience, Design, Design Theory, Usability, UX Education, UX Magazine, UX World Changing Ideas

To survive in a world of change, stop designing for the best-case scenario

 
Article by Jesse Weaver
IDEAS IN BRIEF
Resilience Is the Design Imperative of the 21st Century
  • In a world of “move fast and break things”, time rarely allows for designers to go back and improve beyond the golden path/happy path.
  • The author believes that we have to change the way we think about everything we create and suggests ways we can do that:
    • Design for resilience
    • Design for the edge cases
    • Make your design future-focused
  • Things that prevent us from doing so:
    • Distributed systems and interoperability
    • Proprietary products
    • Centralization
  • Breaking away from fragile design requires a shift in thinking, which means spending more time considering less-than-optimal scenarios and putting in the effort to address them.
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10 min read
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How Good User Experience Design Can Help to Solve Some of the Most Troubling Matters in Our Relationship with the Internet

  • Accessibility, Behavioral Science, Customer Experience, Design, Design Theory, Healthcare, Human factors, Psychology and Human Behavior, Technology, Things UX People Like, Usability, UX Education, UX Magazine

Technology dependency, a shortening of the attention span and the overwhelming feeling of being always on in todays society are some of the matters we need to solve in our relationship with the Internet. We are here to create valuable, relevant experiences and it seems that it is more needed than ever.

Article by Robin Fransz
IDEAS IN BRIEF
How Good User Experience Design Can Help to Solve Some of the Most Troubling Matters in Our Relationship with the Internet
  • The Internet has helped us advance significantly in various directions but it also shortened our attention span and gave us the overwhelming feeling of being always on.
  • The author brings up the problem of the Internet impact on people’s lives and believes bad design to be the reason.
  • The author considers Netflix losing subscribers and Disney+’s Obi-Wan Kenobi not getting the expected iMDB score good examples of bad UX design.
  • The problem of being overwhelmed, dependent on technology and even bigger problems like the depression it can cause can be solved by focussing on good user experience design.
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How Good User Experience Design Can Help to Solve Some of the Most Troubling Matters in Our Relationship with the Internet

Integrating Co-designers with Lived Experience

  • Behavioral Science, Customer Experience, Design, Design Theory, Usability, UX Education, UX Magazine

Tips on implementing co-design approaches into your design practice based on Stanford d.school experience.

Article by Nadia Roumani
IDEAS IN BRIEF
Integrating Co-designers with Lived Experience
  • The author talks about how the Stanford d.school’s Designing for Social Systems Program decided to take a different approach to workshopping — a co-design approach.
  • The author shares advice for adopting this approach:
    • Establish practices to include co-designers with lived experience
    • Use a virtual format as it allows for remote collaboration and broader reach
    • Lay the groundwork well in advance
    • Be flexible with your process, tools, and timing
    • Work with partners with deep ties in communities to engage potential co-designers with lived experience
    • Provide an honorarium for co-designers’ time and expertise
    • Ensure other design team members are aware of power dynamics and biases
    • Put the challenge into historical context
  • The article also covers reflections from other сo-designing сommunity members on their experience and how social sector leaders reflect on collaborating with co-designers.
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15 min read
Integrating Co-designers with Lived Experience

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