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User Reported Feedback

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ONE Robot: Designed by the autistic community for autistic users

  • Accessibility, Consumer products, Design, Development, Emotion, Empathy, Government and Public Services, Healthcare, Human factors, Information Design and Architecture, Input devices, Interaction Design, Interface and Navigation Design, Mobile Technology, New and Emerging Technologies, Product design, Prototypes, Psychology and Human Behavior, Research Methods and Techniques, Tablet, Technology, Technology for the Common Good, Touch, User Acceptance Testing, User Reported Feedback

Working directly with autistic users and their support communities provided the design cues necessary to create a robot that helps its users interact with the world.

Article by Jalali Hartman
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4 min read
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Everything I Really Need to Know about User Experience I Learned in Sunday School

  • Business Value and ROI, Consumer products, Content and Copy, Content Strategy, Customer Experience, Design, Emotion, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Marketing and Brand, Mobile Applications, Mobile Technology, New and Emerging Technologies, Personal and Professional Development, Product design, Project Management, Psychology and Human Behavior, Research Methods and Techniques, Social Networking, Strategy, Technology, Usability, User Reported Feedback

Childhood lessons in good behavior and solid decision-making can be invaluable assets to UX practitioners.

Article by John Boykin
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4 min read
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QuickPanel: Air Travel

  • Customer Experience, Design, Employee Experience, Global Products and Localization, Internal Company Dynamics, Interviews, Marketing and Brand, Product design, Team Dynamics, User Reported Feedback

Mike Fisher, Andy Polaine, and Indi Young on broken airport experiences.

Article by Mary Jean Babic
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8 min read
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The Positive Impact of Good UX on Non-Profits

  • Business Value and ROI, Customer Experience, Data visualization, Design, Global Products and Localization, Government and Public Services, Information Design and Architecture, Interface and Navigation Design, Research Methods and Techniques, Research Tools and Software, Technology, Technology for the Common Good, Usability, User Acceptance Testing, User Reported Feedback

A study of the UNICEF and Red Cross websites finds that a well-designed experience encourages users to behave more charitably.

Article by Danica Ralston
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7 min read
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Combining Contextual Inquiry with Eye Tracking

  • Analytics and Tracking, Business Value and ROI, Contextual User Studies, Customer Experience, Design, Direct Observation Research, Eye tracking, Flow and Immersion, Information Design and Architecture, Input devices, Interaction Design, Interface and Navigation Design, New and Emerging Technologies, Product design, Product Releases and Redesigns, Research Methods and Techniques, Research Tools and Software, Technology, User Reported Feedback

Performing contextual inquiries with eye tracking can identify paint-points in user workflows and make a compelling case for change.

Article by James Breeze
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6 min read
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