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Home ›› User Reported Feedback ›› Page 11

User Reported Feedback

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Four Steps to Customer Experience Maturity

  • Analytics and Tracking, Business UX Leaders, Customer Experience, Design, Empathy, Facebook, Marketing and Brand, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Research Methods and Techniques, Social Networking, Technology, The Business of UX, Twitter, Usability, User Reported Feedback

Companies that are eager to create superior customer experiences must repair, elevate, optimize, and differentiate their CX programs and initiatives.

Article by Megan Burns
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4 min read
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Design for Experience Update: Innovative Technique or Tool

  • Business Value and ROI, Design, Design for Experience Awards, Design Tools and Software, Human factors, Research Methods and Techniques, Research Tools and Software, Technology, Usability, User Acceptance Testing, User Reported Feedback, UX Magazine

We’ve created a broader DfE award category with “Innovative Technique or Tool.”

Article by UX Magazine Staff, Design for Experience
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1 min read
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Accounting for Emotion in Heathcare Experience Design

  • Business Value and ROI, Consumer products, Contextual User Studies, Customer Experience, Data visualization, Design, Design Tools and Software, Development, Direct Observation Research, Emotion, Empathy, Healthcare, Input devices, Interaction Design, Mobile Applications, Mobile Technology, New and Emerging Technologies, Personas, Privacy and Data Security, Product design, Project Management, Research Methods and Techniques, Tablet, Technology, Touch, User Acceptance Testing, User Reported Feedback

Designing apps for users in a healthcare setting, requires an understanding of the emotional states of patients and doctors.

Article by Lorraine Chapman
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7 min read
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Design for Experience: Bottom Line Impact

  • Business UX Leaders, Business Value and ROI, Consumer products, Design, Design for Experience Awards, Employee Experience, Employment and Hiring, Marketing and Brand, New and Emerging Technologies, Nomenclature, Onboarding, Open source, Operating Systems, Papers, Patents and Closed Systems, Patterns and Components, Personal and Professional Development, Personas, Persuasive Design, Presentations, Privacy and Data Security, Product design, Product Releases and Redesigns, Project Management, Research Methods and Techniques, Short News, Technology, The Business of UX, User Reported Feedback, UX Magazine

A closer look at the Design for Experience awards category: Bottom Line Impact

Article by UX Magazine Staff, Design for Experience
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2 min read
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On the Ground at Forrester’s West Coast Forum

  • Business UX Leaders, Business Value and ROI, Conferences, Customer Experience, Design, Design Theory, Employee Experience, Employment and Hiring, Internal Company Dynamics, Marketing and Brand, New and Emerging Technologies, Prototypes, Research Methods and Techniques, Research Tools and Software, Strategy, Team Dynamics, The Business of UX, Usability, User Reported Feedback

Forrester’s West Coast Forum provided a fertile environment for learning about the importance and implementation of customer experience.

Article by Alison Lawrence, Didus
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6 min read
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Mobile Testing Toolbox, Part 2

  • Analytics and Tracking, Android, Apple iOS, Business Value and ROI, Customer Experience, Design, Design Tools and Software, Gestures, Interaction Design, Interface and Navigation Design, iPad, iPhone, Marketing and Brand, Mobile Applications, Mobile Technology, Product design, Remote Research, Research Methods and Techniques, Research Tools and Software, Tablet, Touch, Usability, User Acceptance Testing, User Reported Feedback, Video, Voice & Natural Language

A survey of mobile testing tools for unmoderated usability studies finds products and features that suit many different design needs.

Article by Amber DeRosa
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7 min read
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