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An excerpt from Why We Fail, a new book from Rosenfeld Media, chronicles the design, limited release, and failure of Google Wave.
There are steps you can take to ensure that the pressure to get a project completed quickly never leads to the sacrifice of user experience.
Taking your user research out of the usability lab and into the field can give you better insights, educate your client, and energize your team.
When employed to its full potential, field research done in unique user environments can uncover opportunities to innovate customer experience.
Design should be supportive of users, but as design collides with sales and marketing, manipulative techniques are wielded with other goals in mind.
An experimental project for DrupalCon Portland becomes an opportunity to create a whimsical and useful event app that users will still remember after the conference ends.
