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Home ›› Empathy ›› Page 23

Empathy

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Five Customer Experience Lessons Coffee Taught Me

  • Business UX Leaders, Consumer products, Customer Experience, Design, Design Theory, Empathy, Entertainment and Humor, Marketing and Brand, Personal and Professional Development, Strategy, Usability, Vendor-Client Relationships

A lifetime pursuing CX excellence culminates in a great cup of coffee and five tips for nailing customer experience.

Article by Tyler Wells
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5 min read
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UX as Design Leadership

  • Business Value and ROI, Design, Development, Empathy, Employee Experience, Internal Company Dynamics, Personal and Professional Development, Product design, Project Management, Storytelling, Team Dynamics, Technology, Vendor-Client Relationships, Working With Stakeholders

Extending your passion for asking questions and seeking answers into relationships with your team members is an example-led way of evangelizing the power of UX.

Article by Christijan Draper, Jared Lewandowski
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6 min read
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Book Excerpt: A Web for Everyone

  • Accessibility, Android, Apple, Apple iOS, Content and Copy, Design, Digital Publishing and eBooks, Empathy, Government and Public Services, Healthcare, Input devices, Interaction Design, Interface and Navigation Design, iPad, iPhone, Mobile Applications, Mobile Technology, New and Emerging Technologies, Personas, Product design, Research Methods and Techniques, Research Tools and Software, Software as a Service, Technology, Technology for the Common Good, Touch, Usability, User Acceptance Testing, Visual Design, Voice & Natural Language

An excerpt from the book A Web for Everyone, by Sarah Horton and Whitney Quesenbery, introduces a set of personas that can inform accessibility in design.

Article by Sarah Horton, Whitney Quesenbery
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13 min read
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The Design for Experience Awards Site is Live

  • Accessibility, Agile and Iterative Process, Analytics and Tracking, Android, Apple, Apple iOS, Business UX Leaders, Business Value and ROI, Cloud Computing, Consumer products, Contests and Giveaways, Customer Experience, Data visualization, Decision Architecture, Design, Design for Experience Awards, Design Theory, Design Tools and Software, Development, E-commerce, Emotion, Empathy, Employee Experience, Enterprise Products, Eye tracking, Flow and Immersion, Global Products and Localization, Government and Public Services, Healthcare, Information Design and Architecture, Input devices, Interaction Design, Interface and Navigation Design, Internal Company Dynamics, Internal Company Systems and Intranets, iPad, iPhone, Location-Based Services, Marketing and Brand, Microsoft, Microsoft Silverlight, Microsoft Windows, Mobile Applications, Mobile Technology, New and Emerging Technologies, Personal and Professional Development, Persuasive Design, Privacy and Data Security, Product design, Product Releases and Redesigns, Project Management, Psychology and Human Behavior, Research Methods and Techniques, Research Tools and Software, Short News, Social Networking, Software as a Service, Strategy, Tablet, Team Dynamics, Technology, Technology for the Common Good, The Business of UX, Touch, Usability, User Acceptance Testing, User Adoption, User Reported Feedback, Visual Design, Working With Stakeholders

The official website for the international Design for Experience awards is up and running!

Article by UX Magazine Staff
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1 min read
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What Prevents Users from Making Better Financial Decisions?

  • Consumer products, Customer Experience, Design, Empathy, Healthcare, Human factors, Information Design and Architecture, Psychology and Human Behavior, Strategy, Technology, Usability

Making sound financial choices requires people to behave in ways that challenge many of our tried-and-true experience design methods.

Article by Colleen Roller
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7 min read
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ONE Robot: Designed by the autistic community for autistic users

  • Accessibility, Consumer products, Design, Development, Emotion, Empathy, Government and Public Services, Healthcare, Human factors, Information Design and Architecture, Input devices, Interaction Design, Interface and Navigation Design, Mobile Technology, New and Emerging Technologies, Product design, Prototypes, Psychology and Human Behavior, Research Methods and Techniques, Tablet, Technology, Technology for the Common Good, Touch, User Acceptance Testing, User Reported Feedback

Working directly with autistic users and their support communities provided the design cues necessary to create a robot that helps its users interact with the world.

Article by Jalali Hartman
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4 min read
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